6/10 Okay
Matt R.
24 Mar 2025
Liked: Cleanliness
Great location. Called maintenance daily.
The property was nice and clean. It was in a great location. Once the pool and hot tub were at a comfortable temperature my family was able to enjoy them quite a bit. The balconies were nice. Upon our arrival the heated pool was really cold, so called maintenance to address the issue. Since it was after 5pm they wouldn’t be able to come until morning. The alarm system for the pool was also a pain. The instructions given in the email were confusing, and the instructional video was set to “private” and we were unable to watch. Everytime my kids toughed out the cold water our first night, the alarm went off. I called the desk for verbal instructions and they weren’t much help either. Went upstairs to play ping pong and all the balls were broken. Went to play pool, the table was super unlevel. The second day the maintenance man came!on the morning, fixed the pool heater issue and helped us with the pool alarm issue. That evening the breaker tripped and we had no upstairs lights on WiFi. Maintenance called me and gave me the door code so that I could unlock the closet and flip the breaker myself since it was late at night and he was an hour drive away. The third day the breaker tripped again and since I already knew the code I was able to reset it without calling maintenance. For what it was, it’s a nice cabin. Frustrating that I paid almost 3k and had to call maintenance almost every day. And if your issue is after 5pm, there is no maintenance there to help
Matt R.
Stayed 4 nights in Mar 2025