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JEN Penang Georgetown by Shangri-La

4.0 star property
VIP Access

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Photo gallery for JEN Penang Georgetown by Shangri-La

Interior entrance
Outdoor pool, pool umbrellas, pool loungers
Interior
City view
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

Map
Magazine Road, George Town, Penang, 10300
  • 1st Avenue Mall
    ‪1 min walk‬
  • KOMTAR
    ‪2 min walk‬
  • Prangin Mall
    ‪3 min walk‬
  • Penang (PEN-Penang Intl.)
    ‪26 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down duvets, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Club)

City view

Deluxe Room, 2 Single Beds (Club)

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down duvets, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite King

Down duvets, in-room safe, desk, laptop workspace

Executive Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Down duvets, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Deluxe twin Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Club Family Room

Down duvets, in-room safe, desk, laptop workspace

Club Family Room

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Club Deluxe Room

Down duvets, in-room safe, desk, laptop workspace

Club Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Club Deluxe Twin Room

Down duvets, in-room safe, desk, laptop workspace

Club Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Apartment

Down duvets, in-room safe, desk, laptop workspace

Apartment

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Twin

Down duvets, in-room safe, desk, laptop workspace

Executive Suite Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Club Deluxe King Room

Down duvets, in-room safe, desk, laptop workspace

Club Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room with City View (King, Executive Lounge Access)

Down duvets, in-room safe, desk, laptop workspace

Executive Double Room with City View (King, Executive Lounge Access)

  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Down duvets, in-room safe, desk, laptop workspace

Triple Room

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Presidential Double Room with City View (King, Executive Lounge Access)

Down duvets, in-room safe, desk, laptop workspace

Presidential Double Room with City View (King, Executive Lounge Access)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Down duvets, in-room safe, desk, laptop workspace

Double Room

  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

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About this property

JEN Penang Georgetown by Shangri-La

Family-friendly George Town hotel connected to a shopping centre, steps from 1st Avenue Mall
This hotel features an outdoor pool, a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature down duvets. 40-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
Our customers tell us that they can't get enough of the shopping around JEN Penang Georgetown by Shangri-La. During your stay, you'll be connected to a shopping centre and just a quick walk from KOMTAR. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine while dining at Cafe Jen
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the proximity to shopping and the clean guestrooms
  • Steps from 1st Avenue Mall and KOMTAR
  • Airport shuttle service available for a fee
JEN Penang Georgetown by Shangri-La offers its guests a kids' pool, an outdoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this George Town hotel.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.
Cafe Jen – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Lobby Lounge – This café specialises in local and international cuisine and only serves light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (MYR 72 per day)
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 70 for adults and from MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
JEN Penang Georgetown by Shangri-La offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 1001 reviews
Rating 8 - Good. 358 out of 1001 reviews
Rating 6 - Okay. 71 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David Leong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Hung Peng

Travelled with family
Liked: Cleanliness, amenities
It's every central and walkable to most of the tourist attraction.
Stayed 2 nights in Dec 2024

8/10 Good

Adelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Adwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well trained staffs
Well prepared with a extra bed layout in the room
Stayed 1 night in Nov 2024

10/10 Excellent

Sim Hee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious excellent staff n service n good location
Stayed 3 nights in Nov 2024

6/10 Okay

Victoria Suzanne

Liked: Cleanliness
Expected better service from the ShangriLa brand. Staff were not very friendly or helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Yik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Morag

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I stay here a lot, every year, However the food and drink options in the club lounge seem to have deteriorated every year, not sure the benefits of the club lounge are worth it any more, may as well pay for the cheaper rooms. New club lounge staff have no idea of what customer service is either, they need to learn from the old hands who are excellent. Also the aircon in the apartments is almost useless, just not cold at all, they need to look at that. I changed after one night to another apartment room but the aircon was just as bad in that room too. Most days the food at breakfast downstairs was cold and the coffee from the machines was always only luke warm, I pointed this out many times and nothing was changed.
Stayed 8 nights in Nov 2024

8/10 Good

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Nov 2024

6/10 Okay

Mathavaraj

Liked: Staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Siew Yen Serene

Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit to Penang. Hotel Jen location was great.
Stayed 3 nights in Oct 2024

6/10 Okay

Carmen

Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

HUI SERN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet spread is good. Overall good
Stayed 2 nights in Sep 2024

8/10 Good

Peck Sze Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Plenty of food options. First night our room unfortunately had a black out and need to be changed to another room which was not high level and not as clean
Stayed 2 nights in Aug 2024

10/10 Excellent

CLAUDIA

Stayed 2 nights in Sep 2024

8/10 Good

Yuen Kwan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 stars for a 4 star hotel
Stayed 4 nights in Sep 2024

8/10 Good

subhasi, VANCOUVER

Travelled with family
Liked: Amenities
Unfriendly staff. Check in was okay. Breakfast selections were really good. Staff were very friendly and helpful in the cafeteria. Rooms were okay kind of outdated.
Stayed 2 nights in Sep 2024

10/10 Excellent

Pak Keong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located around places of attractions
Stayed 3 nights in Sep 2024

8/10 Good

Thomas, Laguna Niguel

Liked: Cleanliness, staff & service
Hotel is nice. But this is no 5 star hotel. Pool is just ok
Stayed 1 night in Sep 2024

10/10 Excellent

Tan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jen hotel staff are friendly and supportive
Stayed 4 nights in Sep 2024

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Sep 2024