We had a nice stay , the location was perfect, very close to canals, markets. A 10 min walk to tram 1 or 3 takes you to the station. It says it’s 1st floor, but it’s up a flight. It’s huge space, comfy bed. Only negative was not enough TP , towels not enough for 4 days, and no internet. I did chat with support, no issues were resolved. But it didn’t hamper our stay