2/10 Hirveä
Tonya M.
21.1.2025
Huonoa: Siisteys
Smelled like cigarettes - horrible experience!
This was honestly the worst rental experience we have ever had. The issues started with the day of check in - the steep driveway was not plowed for our arrival even though it had not snowed for 4 days so we had to shovel ourselves to be able to get up the driveway, the heat was turned off in the home so it was 42 degrees inside (we have 2 little children), the house was advertised as a non-smoking property however clearly smelled like cigarettes inside and was littered with cigarette butts all outside the property. Additionally, there was a dead mouse in the house, a fire pit was advertised but then the check in email instructions said we could not use, and my 3 year old son woke up with bites all over him which were either flea or bed bug bites. Despite communicating with corporate Vacasa on the day of check in, every day of our vacation, and afterwards in regards to all of these issues, they were not able to relocate us and showed little concern for these significant issues. Corporate Vacasa tells you only the local operations manager can assist; however, the local operations manager never called me despite numerous attempts via email and phone. The local housekeeper did drop off additional sheets; however, that does not compensate for the fact the property was falsely advertised as non-smoking. The property management company obviously did not visit the home prior to check in to make sure it was acceptable for guests. I would strongly urge to not book this property.
Tonya M.
Yöpyi 7 yötä joulukuussa 2024