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Turtle Beach Resort

4.0 star property

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Photo gallery for Turtle Beach Resort

Property amenity
2 Bedroom Family Suite | Terrace/patio
1 Bedroom Apartment | Living area | Flat-screen TV
Water park
2 Bedroom Superior Apartment | Private kitchen | Fridge, microwave, oven, stovetop

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Hot tub
  • Housekeeping

Explore the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Pacific Fair Shopping Centre
    ‪2 min drive‬
  • The Star Gold Coast
    ‪3 min drive‬
  • The Oasis
    ‪3 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | Flat-screen TV

2 Bedroom Apartment

  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

  • 110 sq m
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area | Flat-screen TV

1 Bedroom Apartment

  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Paradise Resort Gold Coast

  • Pool
  • Hot tub
  • Kids pool
  • Waterslide
4.0 out of 5, Very good, (1001)
The price is €139
for 1 room
includes taxes & fees
29 Apr - 30 Apr
Paradise Resort Gold Coast

About this property

Turtle Beach Resort

Family-friendly hotel with 4 outdoor pools and 4 hot tubs
This smoke-free hotel features 4 outdoor pools, free water park access and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Turtle Beach Resort. During your stay, you'll be within walking distance of Putt Putt Golf Mermaid Beach. Features include free WiFi in public areas and free self-parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Deck Resturant and Bar, a family restaurant with a poolside location
  • Cooked-to-order breakfast offered for a fee
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Services include a children's club, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • 11 minutes by foot from Putt Putt Golf Mermaid Beach and a 2-minute drive from Pacific Fair Shopping Centre
  • Airport, shopping centre and local-area shuttle service available for a fee
A private beach is featured. Turtle Beach Resort offers its guests a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Turtle Beach Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Gold Coast hotel is smoke free.

Guests can enjoy cooked-to-order breakfast for a fee.
Deck Resturant and Bar – This poolside family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • Free water park access
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Turtle Beach Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property's front desk is open during the following times:
  • Sunday - Thursday: 7 AM - 7 PM
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 1003 reviews
Rating 8 - Good. 368 out of 1003 reviews
Rating 6 - Okay. 114 out of 1003 reviews
Rating 4 - Poor. 37 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort had alot of activities for the kids spacious room bery clean great customer service
Stayed 3 nights in Jan 2025

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
We obviously enjoy Turtle Beach - it’s our third time here!
Stayed 8 nights in Jan 2025

8/10 Good

Debbie Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely family friendly property. Close to Pacific fair for shopping convenience. Beautiful grounds and pool facilities. Beds could have another level of comfort. Tidy, clean property with excellent parking facility.
Stayed 7 nights in Jan 2025

8/10 Good

Aaron David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Turtle beach resort was a great place to stay with three young children both safe and the facilities made it easy to keep them occupied with the swimming pool choices available on site.
Stayed 6 nights in Jan 2025

6/10 Okay

Jackie

Travelled with family
The property apartment had some wear and tear and some repairs needed. the basket in the dishwasher needs replacing, the knob on the dryer falls off, the sink tap didn't swing between the 2 sinks. Otherwise it was a ok resort for families, wouldn't recommend it for couples with no kids
Stayed 5 nights in Jan 2025

10/10 Excellent

Erin

Stayed 8 nights in Dec 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing holiday here. You have everything you need including a kids club we didnt know about until we arrived. There is an adults only pool you can go to when the kids are being entertained. Extremely family friendly and we all had a ball
Stayed 5 nights in Dec 2024

10/10 Excellent

Owen

Stayed 10 nights in Dec 2024

10/10 Excellent

ABRAHAM

Stayed 7 nights in Dec 2024

8/10 Good

Shontina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Room could do with a make over very uncomfortable couches that looked like they needed a great clean. And kitchen cabinetry was peeling. Air conditioning in bedroom and main lounge was fantastic bed was comfy room sizes were great. Facilities at the resort was amazing
Stayed 6 nights in Dec 2024

6/10 Okay

Hamish

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The rooms have been let go with rotting door jams and poor cleaning
Stayed 5 nights in Dec 2024

8/10 Good

Hani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Sandeep

Disliked: Staff & service
I have booked the property through expedia for 5 people but on arrival they provide bed only for 4 people fir 1 bed they charged me 45$ for the night. Not fare at all on the spot u don't have option. Thank
Stayed 5 nights in Dec 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

james

Stayed 6 nights in Dec 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
The overall layout of the place was outstanding
Stayed 7 nights in Dec 2024

6/10 Okay

Joanne

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We feel our room needed major renovations to upgrade the room also the deck restaurant had limited menu. The grounds were kept nice and neat but a lift would have been great so we didn’t have to cart up all our luggage up the flights of stairs.
Stayed 6 nights in Dec 2024

8/10 Good

Matthew

Travelled with family and small children
Liked: Staff & service
Great family fun and relaxed vibe to the resort. Second time staying there. Especially after staying at other resorts before this place Turtle beach definitely needs an upgrade with its rooms. They are a bit run down, our toilet stopped working on multiple occasions, not the end of the world and it was fixed promptly but same problem again the next day. Gave up on trying to make the Dishwasher work again used the sink anyway , a few main channels on the tv didn’t work but worked in the bed room so not the end of the world either and it was great having a full kitchen however it was tough work cooking on the stove and pans with how long they took to heat up and cook anything half decent this was probably a main issue. Pool toilets also..there are only 1 in some pool areas and not the nicest, dont really see any kids using them anyway when swimming for hours, not sure any showers around even the gym has no shower or toilet facilities. The games room is a complete waist of time. Kids club looks great. The pools themselves are great fun and the water slides are awesome fun for 6-12 year olds. Cafe has great options and the pizza is high class. Drinks pretty pricey but there are plenty of options for food and drinks across the rd. Great place and location I just think after visiting multiple times and for the price they charge it’s due for some upgrades in room standards and around the resort toilets ect
Stayed 5 nights in Dec 2024

6/10 Okay

lloyd

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So as soon as you get there you need $200 as a deposit, I thought 2.5k already paid was sufficient but no...you'll need to by your own everything also (toilet paper, salt&pepper, dishwasher liquid etcetera) as nothing is supplied and if you're really unlucky you'll have a family staying above you that has running race's at 6am every morning so no sleeping on on your holidays. Was great for the kid's but not for us adults
Stayed 6 nights in Dec 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

PIRATHAB

Liked: Cleanliness, staff & service, property conditions & facilities
The property is amazing albeit a bit old. Might do well with some cosmetic refurbishing.
Stayed 5 nights in Dec 2024

6/10 Okay

ALYCIA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend staying here again. The photos used on booking sites and the resorts own website are misleading and false. Descriptions such as “refurbished/renovated” were used however the apartments we experienced & viewed were in original condition. No air conditioning in the bedrooms. A severe lack of natural light meant that the curtains were covered in mould and bathrooms showed signs of black mould. Beds were old and less than comfortable. Bedding was basic and no doonas were provided, just starched white sheets with old, stained blankets. Kitchen utensils were less than adequate, no tongs for bbq, no vegetable peeler or potato masher, broken cutlery, one very small frypan which broke - handle fell off. Toiletries were basic and almost unusable. Staff weren’t helpful. Don’t bother putting requests in or even booking months in advance as requests aren’t taken into consideration until 24hrs before arrival, at which point they probably won’t be able to accomodate. Lucky my special needs child wasn’t wheelchair confined and able to use stairs as we requested a ground floor apartment but were met with - you have to call the resort and book directly over the phone with an additional cost to guarantee a ground floor apartment. Apparently 7 months of holding our funds wasn’t good enough.
Stayed 6 nights in Dec 2024

6/10 Okay

Gavin

Disliked: Property conditions & facilities
The bedroom fan was so noisy that it could not be on trying to sleep and no airconditioning in the room
Stayed 5 nights in Nov 2024

8/10 Good

Zaina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful relaxed environment , lovely staff and great facilities for kids, amazing food too
Stayed 4 nights in Nov 2024