The family studio was nicely equipped with all the essentials and located near the water, which was a great way to wake up.
Unfortunately, the positives end there, and the stay was quite inconvenient otherwise. One of the studios we booked (we reserved two) was on the third floor without any elevator access. This information was not shared by either the hotel or Expedia, which was a major letdown and a great inconvenience. I was assigned this studio, and my mother, who has knee issues and difficulty climbing stairs, accompanied me.
When I contacted the reception to request a change to a ground floor studio or one with elevator access, I was told that while there were empty studios available, they were not cleaned, despite our arrival being after 10 PM, well past the official check-out time, which should have allowed ample time to clean the studios. If the hotel or Expedia had informed us that they could not provide a studio on the ground floor or with elevator access, I would have canceled the booking and chosen another accommodation. This was a significant letdown.