2/10 Terrible
Diana
Travelled with group
21 Aug 2024
Liked: Cleanliness
Disliked: Staff & service
Worst experience I’ve had in a while. Upon my arrival I was told my room was “not available” even though I prepaid. I was then given a room that was smaller and told it was the same value, even though the rates listed at the counter showed a difference over 1,500 pesos. After I took it up with Expedia I was told no one could help me and I would not be refunded. I’m disappointed in Hilton for the BS and Expedia for not fighting to fix this, if not fixing it themselves. The staff disregarded me when I brought up the price difference and told me the rooms were worth the same. Such BS to be looking forward to a nice vacation only the have it start this way. The Valet parking also sucks. There is not clear indication of where to stop for valet. My first go around I missed the cutout and being able to get back was hell with all the one way streets and traffic. Worst experience ever overall. I’ll never stay at that hotel and I will think twice before booking a room through Expedia in the future.
Diana
Stayed 1 night in Aug 2024