8/10 Hyvä
Lars
Matkusti perheen kanssa
23.7.2024
Hyvää: Siisteys ja huoneen mukavuus
Nice hotel but ...
The flat we booked was absolutely fantastic and well situated. Room cleaning was very good, cleaning of the common pool area not so much. We wouldn't have hesitated recommending this place if it wasn't that we had a number of things going wrong here - on their own not big things but together a bit much for our taste:
- Our room wasn't available for the first night. We were given a story about a maintenance problem but we are fairly sure it was an over booking issue. We got a different room and was moved the next day. However we did not have a room from 9 am - 2 pm that day.
- As a compensation we were offered a meal in the buffet restaurant. It was literally the worst meal we've ever had in any restaurant around the world and with only the option of tap water even though we were willing to pay for other drinks
- The lock to our room was broken from late afternoon one day and even if maintenance was there twice that evening it wasn't fixed till noon the next day
- We were on the 8th floor. The elevator broke late one afternoon and again wasn't fixed till the next morning
All of these issues were handled with different levels of competency by the staff
Lars
Yöpyi 10 yötä heinäkuussa 2024