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Pelican Halong Cruise

4.5 star property

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Photo gallery for Pelican Halong Cruise

Front of property
Exterior
Royal Suite, Ocean View | Beach/ocean view
Royal Suite, Ocean View | Beach/ocean view
Minibar, in-room safe, soundproofing, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Breakfast included
  • Kitchen
  • Bar
  • Gym
  • Room service

Explore the area

Map
Block 15, Pelican Private Lounge, Tuan Chau Island, Ha Long, Quang Ninh
  • Dolphin Club
    ‪3 min drive‬
  • Tuan Chau Beach
    ‪6 min drive‬
  • Ha Long Night Market
    ‪11 min drive‬
  • Haiphong (HPH-Cat Bi)
    ‪44 min drive‬

Room options

View all photos for Family Deluxe Ocean View Cabin

Minibar, in-room safe, soundproofing, free WiFi

Family Deluxe Ocean View Cabin

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite, Balcony, Ocean View

Minibar, in-room safe, soundproofing, free WiFi

Suite, Balcony, Ocean View

  • 18 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite Ocean View Cabin

Minibar, in-room safe, soundproofing, free WiFi

Family Suite Ocean View Cabin

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, 1 Double or 2 Single Beds, Balcony

Minibar, in-room safe, soundproofing, free WiFi

Deluxe Room, 1 Double or 2 Single Beds, Balcony

  • 18 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Royal Suite, Ocean View

Royal Suite, Ocean View | Beach/ocean view

Royal Suite, Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Pelican Halong Cruise

Luxury cruise ship with marina and full-service spa
Guests of this beach cruise ship will appreciate convenient on-site amenities such as a fitness centre and massage/treatment rooms.
Pelican Halong Cruise offers 20 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Guests can make use of the shared/communal kitchen. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Ha Long cruise ship provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the cruise ship include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including reflexology.
During at least part of your stay, Pelican Halong Cruise weighs anchor and sets sail. Features include free breakfast and free WiFi in public areas, plus a full-service spa.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Indulge with body scrubs, reflexology or Thai massages at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, kayaking and fitness classes
  • Just a 3-minute drive from Tuan Chau Park and a few minutes from Tuan Chau Amphitheater
  • Airport and cruise terminal shuttle service available for a fee
Pelican Halong Cruise offers its guests a full-service spa, a marina, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Meeting rooms and limo/town car service are available. Spa services, a terrace, and barbecue grills are also featured at the luxury Pelican Halong Cruise. A cruise ship terminal shuttle and a round-trip airport shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Ha Long cruise ship.

Guests are served a free buffet breakfast daily from 7:00 AM to 7:30 AM.
On-site venue – This restaurant specialises in Fusion cuisine and serves breakfast, lunch, dinner and light fare.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Parking on site (USD 10 per night)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 7:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Fishing
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Marina
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Shared kitchen access

More

  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:30 AM; check-in end time: 12:30 PM
Minimum check-in age - 18

Check-out

Check-out before 9 AM

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please be advised that this property is a cruise ship and not a standard hotel. Cruises are required to register guests with Ha Long Bay Management Authority and Port Authority Permits at least 24 hours in advance of departure. Check-in is 11:45 AM-12:30 PM at Pelican Halong Cruise's departure lounge, located at Tuan Chau marina. Guest registration requires: full name, date of birth, nationality, passport, and Vietnam visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pelican Halong Cruise

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Day (1 January) Gala Dinner per adult: USD 25.00
  • Gala Dinner on 25 January per adult: USD 25.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pelican Halong Cruise offers transfers from the cruise terminal (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the cruise ship before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Pelican Halong Cruise
Pelican Cruise
Pelican Halong Cruise Ha Long
Pelican Halong Ha Long
Pelican Halong
Cruise Pelican Halong Cruise Ha Long
Ha Long Pelican Halong Cruise Cruise
Cruise Pelican Halong Cruise
Pelican Halong Cruise Cruise
Pelican Halong Cruise Ha Long
Pelican Halong Cruise Cruise Ha Long

Pelican Halong Cruise Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 27 reviews
Rating 8 - Good. 9 out of 27 reviews
Rating 6 - Okay. 0 out of 27 reviews
Rating 4 - Poor. 4 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Elia

Travelled with partner
Disliked: Amenities
the staff was nice enough. the stay was far from luxurious. paying that amount of money for a room and being charged a ridiculous amount for watered down alcohol not to mention so much as a free water or soft drink i understand that is out of the staffs control. being fed reheated pasta and rice ,paper thin sliced chicken with mustard, bland barely warm fish. it was a pathetic experience for the price. again mostly out of the control of the staff. simply would not recommend.
Stayed 1 night in Aug 2022

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service
Fantastic cabin exta gifts for our wedding anniversary
Stayed 1 night in Aug 2019

10/10 Excellent

preeti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

The cruise was great. We were a family of four and we had a nice time. Everything was as promised and they were very punctual. The food was good and a lot of options were available. Ha long bay is breathtaking and the this cruise is a perfect way to see it
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing trip with so many activities! We did 2 nights, 3 days and had a great mix of things to do from the itinerary and chill time on the boat. We went off peak season so was not too busy or touristy although it was not empty. The staff were great and really accommodating, nothing was ever too much. Safety standards on Pelican were very high. The food was also great on board and they made a real effort with the service. Highlight was the view from the room - waking up to the scenery outside was second to none! 10/10 would recommend. Thankyou Pelican!
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boats need to be renovated for a better and more pleasant stay
Stayed 1 night in Aug 2019

10/10 Excellent

Arturo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Ihighly recommend Azalea Cruise! Halong bay area is already amazing, and the crew at Azalea 1 were just incredible The food, hospitality and everything was unbelievable! The staff are so nice specially Elle, she was so helpful and always smiling! My only suggestion is to change the visit to the village, is a bit long and not much to do or see there, maybe do the cooking class there? But in general it was really really good! The rooms are so big and the views are breath taking, the whole program is very entertaining! entertaining! If you are traveling from Hanoi recommend you use their transport service, the car is huge and super comfortable. 100% recommended!
Stayed 2 nights in Aug 2019

4/10 Poor

Yichun

Disliked: Cleanliness, property conditions & facilities, room comfort

Waste of money

We were on the boat 2 night 3 days. Really not worth the money. The food was terrible as they try to make it more high end with 5 different western dishes but instead should just service bah mi or other local food. The view was great but it would be enough after 1 night. Especially because the condition of the boat is old and there was so much dirt in the aircon.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Time

The boat offered great service and Halong Bay is truly one of the most beautiful places in the world. The only drawback of the cruise was the itinerary which was very repetitive as we did a 3 day 2 night cruise. Also, the food was nothing special and the AC in our room was very weak. But still, I would highly recommend Pelican.
Stayed 2 nights in Jun 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little cruise

The cruise was amazing great service from friendly staff that were willing to do anything to help. I just wouldn't use there transport service from Hanoi as the van drives extremely slow 70 - 80kmh resulting in a 3hr drive that could be done in 1hr 30mins in a private car as they do 130kmh. Over all the cruise was amazing excellent accommodation and food I would suggest 2 nights other wise it is very rushed and not relaxing at all.
Stayed 2 nights in Jan 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best three days in Vietnam

Wow I cannot recommend this cruise enough. We had heard really mixed reviews about Ha Long Bay. In my personal opinion it was 100% worth it. Some things to note what cruise you pick and duration depends on what you see and how crowded it is. The people who complained to me were people who did crappy cruises or one day trips. I did my research this cruise was one of the most recommended and I did the two night option. This gives you the opportunity to get away from the crowds. While you still get to visit the touristy sights like the hike and caves the second day we were alone all day in Ha Long Bay. The crew is amazing so accommodating and kind. My friend got sick one day from sun poisoning and they checked in on her and tired to make her as comfortable as possible. The food was actually good. Buffet lunch then a 5 course dinner with options such as steak or sea bass. Breakfast buffet with seafood 4 course lunch followed by another 5 course dinner. I do not have a single thing to complain about. I would highly recommend Pelican and the two night cruise.
Stayed 2 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unexpectedly Poor Cruise!

I do expect more at this price and this level of Cruise. But the condition and cleanliness are surely below standard, furnitures are old, broken and a bit dirty. Their schedule is always delayed. Keep shortening our activities. One of the staff secretly took photos of my wife and other female customers, and feel angry with me after I discovered his misconduct!! It is horrible! The only good thing is the beautiful scene of Halong Bay, but this is nothing about the cruise's service.
Stayed 1 night in Jul 2017

8/10 Good

Nageswara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

There are so many cruises that one can pick on Halong Bay. We picked Pelican based on the rating and friends feedback. The service is good and we are well taken care of. Guides are good. For vegetarians the food choice is limited but good enough to survive a day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible shuttle bus service.

The cruise experience was pleasant. However, we encountered a very unfortunate incident whereby we booked the shuttle bus service from our Hanoi hotel pick up to the cruise. We were told the pick up would be at 7:15. However, the bus did not arrive until 8am so we decided to take a taxi all the way to Halong. We were never notified of the delay. When we tried to call the sales representative about 20 times there was no pick up. When he finally picked up we have already boarded the taxi. We requested a refund for the shuttle bus and for them to pay for a portion of our taxi ride (total $80usd). They only agreed to pay for the shuttle bus refund but any portion of the taxi. We were very frustrated as we felt we were not notified. Their explanation was that there was a traffic jam hence they had to pick up other customers at other hotels first. I do not buy their excuse as I saw another cruise shuttle bus come pick up customers who stayed at the same hotel as us. Terrible customer service despite the enjoyable cruise stay.

10/10 Excellent

Atul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing cruise! Worth every penny!!

Amazing! Highly recommend!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

We had a good time in this cruise. Room is nice and clean, staff are nice as well.

4/10 Poor

nicholas, seattle

Disliked: Staff & service

Not worth the time. Horrible value

While the four hour ride to and from Hanoi is inevitable, the service was terrible, no English spoken, and you never know what is going oj with the shore visits. Food quality was sub par at best-- dinner was inedible. I guess I'm glad we did one of the better cruises in halong bay because I dont want to know what others would be like. At checkout our bill was a mess and they over charged us but couldn't be remedied because of the language barrier. It also took over an hour for our arranged transportation to arrive to take us back to Hanoi for our flight. A bit stressful. Now fighting with credit card company. I would skip the overnight cruise and instead do a day cruise and spend the night on shore in the city of ha long.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Relación calidad precio dificil de igualar. Por 16 € la noche (2 personas) con desayuno hay poco más que decir. El aire no funcionaba al máximo pero no pasamos calor. Sin duda repetiré!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

Totally worth it. The experience lit up our trip in Hanoi. Very nice staff and scenery. Fun itinerary. Only thing to be aware is that the fee doesn't cover transportation from Hanoi. (But do book with them.)
Stayed 1 night in Jun 2019

10/10 Excellent

yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres belle croisiere.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

매우 만족스러운 여행이었습니다.

여러 활동으로 지루하지 않았고, 주변 환경만으로도 가치는 충분함. 크루들 또한 매우 친절하였음. 다만 저녁 식사는 약간 조정이 필요하다고 여겨짐.
Stayed 1 night in Dec 2018

8/10 Good

JIKEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

나쁘진 않았으나 가성비는 떨어짐

로얄스위트에 묵었습니다. 60만원 가까이 들었는데... 가격대비 가성비는 떨어지네요. 참고로 교통편이 없어서, 16~17만원 정도가 추가로 들었습니다.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bem organizado, acomodações excelentes

O conjunto do serviço foi muito bom, o cruzeiro é simples mas bem organizado. As refeições foram boas, mas não excepcionais. Contudo, o esforço da equipe compensa. O quarto era excelente para uma cabine de barco. Amplo, bem decorado, confortável.

8/10 Good

Mahalo415, 神奈川県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

最高の客室

2泊3日でクルーズに参加しました。日本人は我が家だけで、全てが英語の説明ですが、それほど困りませんでした。 食事はすごく美味しかった、とは言えないかもしれませんが、船上であることと、食事が目的ではない事を考えると精一杯のおもてなしを受けたと感じました。 今回のベトナム旅行はこのハロン湾クルーズが主な目的でしたので、一番良いロイヤルスイートを予約しました。お値段の差はビックリするほど違いませんが、お部屋の広さ、窓の多さ、バルコニーの広さでとても満足しました。またクリスマスシーズンという事なのでしょうか、ベッドの上にクリスマスカードとプレゼントがふたつ、赤ワインのフルボトルのギフトがあり感動しました。 ハロン湾に行かれるなら是非1番良いお部屋を検討されたらと強くお勧めします！

10/10 Excellent

Chien-Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

悠閒享受世界級美景的郵輪時光

下龍灣不愧為世界級自然遺產，置身其中享受如明信片中的美景，不同時間到達的停泊風景都讓人讚嘆不已。飯店全船皆為國際客，飯店工作人員皆可以英文交談、導覽，服務熱誠且周到，任何客房需求都快速應協助。郵輪平穩舒適，房間景色如置身畫中；飯店經理好客熱情，安排的景點行程可靠，全程確保遊覽品質及遊客安全。美中不足的是無線上網僅大廳順暢，並不若客房介紹客房內都可接收。