2/10 Hirveä
Tarkistettu asiakas
30.10.2024
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The illusion of a 5-star resort
There isn't enough space to write a review of this place, but if this is the only bit you read then stay away or expect disappointment.
Check-in: We paid a deposit so we could charge services to our room. Throughout our stay we had problems & the majority of employees didn't believe us or made us go to the hotel lobby to fix it. We had several problems with our room, no warm water & we had to wait for the service guy & be stuck in our room for 2h before it was done. It was never properly fixed and the employees insisted that it would heat up after running it for a while. It did not. I would expect that either we would be moved to another room or that we would get some small compensation for having to sit around waiting for a fix. After writing a review of the check-in they finally reacted and gave us an upgrade to a bigger room, this was when they also noticed that i had previously written that it was our honeymoon & they actually did something special. So kudos for that.
The service: I have never experienced such incompetence. Everytime we would go eat or have a drink we would need to ask for cutlery, plates or napkins even when it was empty and 7-10 waiters would be idle.
Microtransactions hell: As a hotel guest you have to pay for beach chairs, towels and the water had 4 different prices depending on where in the resort you bought it.
Not non-smoking! All over it states that you aren't allowed to smoke on the premise & rooms. They have ash trays on tables & balcony
Tarkistettu asiakas
Yöpyi 6 yötä lokakuussa 2024
