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HI Hotel International Hamburg

4.0 star property

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Photo gallery for HI Hotel International Hamburg

Reception
Studio Suite | Living area | 90-cm flat-screen TV with satellite channels, TV, offices
Daily buffet breakfast (EUR 18 per person)
Front of property
Executive Studio Suite | Hypo-allergenic bedding, down duvets, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Laundry
  • Breakfast available

Explore the area

Map
Billwerder Neuer Deich 14, Hamburg, HH, 20539
  • Miniatur Wunderland
    ‪6 min drive‬
  • Hamburg Cruise Center
    ‪6 min drive‬
  • Elbe Philharmonic Hall
    ‪7 min drive‬
  • Hamburg (HAM)
    ‪33 min drive‬

Room options

View all photos for Studio Suite

Studio Suite | Living area | 90-cm flat-screen TV with satellite channels, TV, offices

Studio Suite

  • River view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Executive Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Twin Room

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Double Room

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Triple Room

  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Basic Twin Room

Basic Twin Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Basic Twin Room

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room

Executive Double Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Double Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Twin Room

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio Suite

Studio Suite | Hypo-allergenic bedding, down duvets, in-room safe, desk

Studio Suite

  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Triple Room

Executive Triple Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Triple Room

  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, down duvets, in-room safe, desk

Triple Room

  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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About this property

HI Hotel International Hamburg

Riverfront hotel with 24-hour business centre and 24-hour front desk
Along with a bar/lounge, this smoke-free hotel has a 24-hour business centre and a conference centre. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space.
HI Hotel International Hamburg offers 385 accommodations with a safe and free newspapers. Beds feature down duvets. A pillow menu is available. 90-cm flat-screen televisions come with satellite channels. Bathrooms include a bath and hairdryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the helpful staff at HI Hotel International Hamburg. During your stay, you're just a quick walk from Elbe. Free WiFi in public areas, a bar and a 24-hour business centre are available.
  • Free WiFi
  • Relax with a drink at the pub
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • 6 minutes by car from Hamburg City Hall and 6 minutes from Miniatur Wunderland
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and 17 meeting rooms. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 8923 square feet (829 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly HI Hotel International Hamburg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Hamburg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Windfang – On-site pub.

Languages

English, French, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 22 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 18 per person
  • A bar/lounge

Restaurants on site

  • Windfang

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 17 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (8,923 square foot of space)

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 90-cm flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Covered self-parking fee: EUR 22 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Hamburg Holiday Inn
Holiday Inn Hamburg
Holiday Inn Hotel Hamburg
Holiday Inn Hamburg Hotel
Holiday Inn Hamburg Hotel Hamburg

HI Hotel International Hamburg Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 300 out of 1001 reviews
Rating 8 - Good. 426 out of 1001 reviews
Rating 6 - Okay. 185 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, the staff was very friendly. The bar was very nice, old style. We will prefer again for our next visit
Stayed 1 night in Dec 2024

2/10 Terrible

Mario

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast is great but the facility is very decayed. Carpets and curtains are stained and broken - they seem at least 20 years old. The location is bad for a tourist. Cabs are difficult to get and take a long time. Not walkable to downtown and touristic destinations. It feels like a cheap college dorm. I think people actually live in it. Definitely not the price Expedia found for us.
Stayed 2 nights in Sep 2024

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2024

2/10 Terrible

Artur

Stayed 4 nights in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jun 2024

8/10 Good

Dawn

Stayed 2 nights in Jun 2024

10/10 Excellent

Yevgeniy, hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean,,good location.
Stayed 1 night in Jun 2024

2/10 Terrible

Rune

Disliked: Property conditions & facilities, room comfort

This hotel fails the basics

The word that most aptly describes this hotel is "worn". It appears to have built in the late 80's or early 90's and I don't think there has been a single refurbishment effort made since. The carpets are near threadbare, the walls are in dire need of a paint job, and I don't think a single piece of furniture in the room was undamaged, though for the most part it was still functional. There were too few wall sockets to charge more than one phone without disconnecting lamps and right outside the room one wall lamp flickered and another was burnt out, but the one unforgivable crime was the state of the madras. There were 2 single madrases to a double bed (which is apparently the German way). Both were of dubious quality, but while one was at least still firm the other was so worn and soft that you basically fell into it like a waterbed leading to me waking up the next morning with back pain. The bed is the one thing that MUST be okay, otherwise nothing is okay, when we complained we were told that there was nothing to be done, how a hotel this size doesn't have a few reserve madrases on hand is beyond me, but dealing with breakages is, as we have already established, a non-priority at the Holiday Inn. Even if everything else had been top notch, a faulty bed earns you one star, so that is what this hotel is getting. Do not stay at the Holiday Inn if you have other options.
Stayed 2 nights in May 2024

10/10 Excellent

gemma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely lovely inside. Gorgeous artworks, modern and spacious lobby. The restaurant and bar was amazing and staff were friendly and attentive. The food was great and the service too. Our room was simple and very clean, perfect for what we needed. The view was not too bad, the area its in looks run down, with derelict buildings and graffiti and sewage smells to one side amd a nice park and the river to another. I mean its close to a motorway and train station...good transport links so we hopped on and off of the trains, we couldn't fault the public transport system. Not sure how safe i felt walking back under the motorway at night-time, but didnt see many people. The hotel felt very safe and I would return again. Thanks for having us Hamburg!
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service

Okay

On the outskirts of the city centre but easy transport links. Hotel reception staff very professional and efficient. The triple room we had had a lovely view overlooking the river but was rather dated. Mattress edge was rather saggy. Didn't have breakfast as at €20 each it's far too expensive. Housekeeping could have been better, didn't replace coffee sachets or toiletries.
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Mafidul

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Staff & service, property conditions & facilities
It is just ok. Nothing special.
Stayed 4 nights in Jul 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Jacek

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Very weak location and disappointing service.

I was very disappointed with this hotel. Location is very weak and surrounding does not look great. You have to take taxi or public transport as walking - despite not long distance - to center is not very pleasant. Service was quite weak as there are in the reception generally young and not very experienced staff. Breakfast is expensive (20 Euros) in comparison to other hotels in Germany. Unfortunately, there is no other option close to hotel. The cost of the hotel is very high comparing to value, which offers. I do not understand why it has 4 stars... I will never stay again in that Holiday Inn.
Stayed 3 nights in May 2023

6/10 Okay

Klaus

Stayed 1 night in Apr 2023

6/10 Okay

Olga

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

too expensive for a broken mattress

The hotel doesn't even deserve 3 stars, let alone 4. We paid for a triple room with 3 single beds, and got 2 beds and an extra bed with 2 mattresses that can be joined, height 30 cm from the floor. When I tried to ask for a 3rd normal bed, they were not interested, instead they said that Hotels charged me for 3 single beds and that I should complain to them, because they don't have another room. The maximum unprofessionalism of the manager who says that I am breaking my back for 3 nights in a room that costs 431 euros for 3 days without breakfast. Overpriced for the overall service, location and facilities, which are not there as if you were in a one-star hotel.
Stayed 3 nights in Apr 2023

10/10 Excellent

Josiah

Stayed 1 night in Apr 2023

10/10 Excellent

Bianca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliches Personal
Stayed 2 nights in Apr 2023

8/10 Good

Mohammed

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2022

10/10 Excellent

Stephen C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great IHG Hotel

Great hotel, friendly staff, underground paid parking on site, several excellent restaurants down the street...
Stayed 3 nights in Sep 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Lourdes

Stayed 2 nights in Jul 2022

10/10 Excellent

Sharon, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. Area was quiet with a habor view with access to restaurants, public transportation and walking trails.
Stayed 11 nights in Jun 2022

8/10 Good

Randy

Stayed 1 night in Jun 2022

8/10 Good

Oleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022