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Heikotel Hotel Windsor

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Standard Double Room | Balcony
Suite, Hot Tub | Private spa tub
Minibar, in-room safe, individually decorated, individually furnished
Suite, Hot Tub | Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • Free WiFi

Explore the area

Map
Werner-Otto-Straße 10, Hamburg, HH, 22179
  • Stadtpark
    ‪5 min drive‬
  • Miniatur Wunderland
    ‪13 min drive‬
  • Hagenbeck Zoo
    ‪14 min drive‬
  • Hamburg (HAM)
    ‪11 min drive‬

Room options

View all photos for Premium Single Room

Minibar, in-room safe, individually decorated, individually furnished

Premium Single Room

  • 33 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Single Room, 1 Single Bed

Minibar, in-room safe, individually decorated, individually furnished

Superior Single Room, 1 Single Bed

  • 21 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, individually furnished

Superior Double Room

  • 23.1 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Double Room

Minibar, in-room safe, individually decorated, individually furnished

Premium Double Room

  • 33 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Hot Tub

Suite, Hot Tub | Minibar, in-room safe, individually decorated, individually furnished

Suite, Hot Tub

  • 38 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Single Room

  • 13 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Double Room

Minibar, in-room safe, individually decorated, individually furnished

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Heikotel Hotel Windsor

Hotel in Hamburg
Tour/ticket assistance, a garden and a TV in a common area are available at this hotel. WiFi in public areas is free. Other amenities include a front desk safe and multilingual staff assistance.
Heikotel Hotel Windsor offers 22 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 80-cm LCD televisions come with premium cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

During your stay at Heikotel Hotel Windsor, you'll be close to Hamburg Messe and Congress. Features include free WiFi in public areas and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • 11 minutes by car from Hamburg City Hall and 12 minutes from Hamburg Messe and Congress
  • Dogs welcome for a fee
As a guest of Heikotel Hotel Windsor, you'll find a terrace, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Heikotel Hotel Windsor also features a garden, a front desk safe, and a television in common area.

Smoking is allowed in designated areas at this Hamburg hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 18.50 for adults and EUR 6.90 for children

Things to do

  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • On the waterfront
  • Terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 80-cm LCD TV with premium cable channels

Food and drink

  • Espresso maker
  • Minibar

More

  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 12 per pet, per day
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18.50 for adults and from EUR 6.90 for children
  • Pet fee: EUR 12 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 6:30 AM - 10:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Heikotel
Heikotel Hotel Windsor
Heikotel Hotel Windsor Hamburg
Heikotel Windsor
Heikotel Windsor Hamburg
Heikotel Hotel Windsor Hotel
Heikotel Hotel Windsor Hamburg
Heikotel Hotel Windsor Hotel Hamburg

Heikotel Hotel Windsor Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 48 reviews
Rating 8 - Good. 28 out of 48 reviews
Rating 6 - Okay. 7 out of 48 reviews
Rating 4 - Poor. 1 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Unhappy Stay
WiFi is only available to check emails or social media so I missed an important video video conference. There is no staff on site after late afternoon. The emergency number they give you goes to the closed reception area.
Stayed 1 night in Nov 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice comfortable hotel, first class service and friendly helpful staff. Would recommend to anyone visiting Hamburg.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein toller Aufenthalt.
Es war ein sehr schöner Aufenthalt im Heikotel Hotel Windsor. Schönes großes Zimmer mit tollem Bad. Auch ohne Frühstücksbuffet wegen Corona, waren wir begeistert. Bushaltestelle direkt vorm Haus und Parkplatz hinterm Haus. Der gesamte Aufenthalt lief ohne jeglichen Kontakt zum Personal, der Check in war mit einem Automaten ohne Komplikationen zu bewältigen. Vielen Dank.
Stayed 3 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Abends gegen 18 Uhr ein Check in über Nachtschalter,wo wir darauf hingewiesen wurden,dass wir das Frühstück noch hinzubuchen sollen (war eigentlich im Preis enthalten). Den WLAN Schlüssel soll man an der Rezeption erhalten. Die hatte ja nun schon geschlossen. Die Zimmer wurden außerdem so für die Internetseite fotografiert,dass es überhaupt nicht mit der Realität vereinbar ist. Im Allgemeinen waren wir nicht zufrieden. Vor allem nicht für knapp über 100€/Nacht.
Stayed 1 night in Nov 2019

10/10 Excellent

Maximilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Roswitha

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goed en rustig hotel
Stayed 3 nights in Oct 2019

8/10 Good

Kathrin

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Wenig Komfort, aber ansonsten top!
Das Hotel ist sauber, praktisch und ausreichend, wenn man nicht viel Komfort erwartet. Service super nett. Dass ein Late Check Out, der schon um 13 Uhr ist (bei anderen Hotels eher so 15 Uhr) 20 Euro Aufpreis kostet, finde ich zu viel. Die Hälfte wäre okay. Ansonsten alles gut!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ extrem geräumiges Zimmer - die Whirlpool-Funktion erschien mir etwas laut
Stayed 1 night in May 2019

8/10 Good

Jean-Luc

Liked: Cleanliness, property conditions & facilities, room comfort
Correct
Hotel simple sans prétention, rapport qualité/prix raisonnable.
Stayed 2 nights in May 2019

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Alles war wie gewünscht.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Soweit alles in Ordnung, allerdings trotz angebotenem kostenfreien WLAN eine deutliche Einschränkung: nur 1 GB Volumen. Beim Check In wurde mitgeteilt, dass deshalb keine datenintensiven Übertragungen wie Streaming erfolgen sollen. Der Erhalt weiteres Volumens ist anschließend wohl nicht mehr möglich. Wenn kostenfreies WLAN angeboten wird, verstehe ich darunter allerdings etwas anderes. Wir hätten geschäftlich mehr Datenvolumen benötigt.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preis Leistung stimmt
Etwas außerhalb vom Zentrum, aber echt faire Preise auch zu Messezeiten. Preis Leistung stimmt, tolles Frühstück
Stayed 2 nights in Oct 2018

10/10 Excellent

Walburga, Schweiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kleines sehr sauberes 3* Hotel
Das Hotel ist sehr verkehrsgünstig gelegen und bietet gute Parkmöglichkeiten. Bin mehrfach dort gewesen und kann das Hotel absolut empfehlen.
Stayed 3 nights in Aug 2018

8/10 Good

jana, 80807 München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hochzeitsfeier
Hochzeitsfeier der Schwester in Altona und Familientreffen,war alles top geplant
Stayed 2 nights in Aug 2018

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018

8/10 Good

Vladimír

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spokojenost,personál příjemný
cena snídaně by mohla být zahrnuta do ceny pokoje
Stayed 1 night in Jul 2018

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freundlich, sauber, bequem!
Das Haus von aussen lässt wenig hoffen, aber einmal drin ist das gleich wieder vergessen. Das Personal war sehr freundlich, die Zimmer sauber u das Frühstück war reichlich u lecker. War ein problemloser Aufenthalt auch mit Hund! Danke.
Stayed 4 nights in Jun 2018

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
HH: Günstiges, kleines Zimmer mit Bus vor der Tür
Zimmereinrichtung neu, sogar mit Espresso Maschine, Einzelzimmer jedoch sehr klein. Solange das Fenster geschlossen ist, hört man kaum etwas vom Lärm der Schnellstraßen. Personal freundlich, Frühstück ok. Bus vor der Tür.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Last minute Überraschung
Eine Nacht mit sehr gutem Preis-Leistungsverhältnis. Im Frühstücksbereich freuten wir uns über verschiedene Raumabschnitte, einige waren von Familien mit Kindern belegt, andere mit Paaren, die es eher ruhig liebten. Zimmergröße war eher großzügig für dieses Preissegment.
Stayed 1 night in Mar 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zimmer war gut. Personal war sehr freundlich. Gutes Frühstück
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir haben den Aufenthalt sehr angenehm empfunden; das Haus liegt in einer verkehrsarmen Strasse, günstiger Parkplatz, Nähe zu unseren Reisezielen, ausführliches Frühstück, geräumiges Zimmer. Nur von einer Klimaanlage war nicht viel zu spüren.
Stayed 1 night in Jun 2017