Sheraton Qiandao Lake Resort

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Dates

April 2025

May 2025

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite, 1 King Bed, Lake View | Premium bedding, down duvets, minibar, in-room safe

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Spa
Bar
Breakfast available
Room service
Gym

Explore the area

Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang, 311700

Room options

Premium Room, 2 Single Beds, Lake View

48 sq m
Lake view
Sleeps 2
2 Single Beds

Club Room, 1 King Bed, Lake View

47 sq m
Lake view
Sleeps 3
1 King Bed

Club Suite, 1 Bedroom, Garden View

75 sq m
Sleeps 3
1 Double Bed

Club Suite, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Club Suite, 1 King Bed, View

75 sq m
Lake view
Sleeps 3
1 King Bed

Deluxe Suite, 1 King Bed, Lake View

94 sq m
Lake view
Sleeps 3
1 King Bed

Room, 1 King Bed, Garden View

48 sq m
Sleeps 3
1 King Bed

Room, 2 Single Beds, Garden View

48 sq m
Sleeps 2
2 Single Beds

Room, 2 Single Beds, Lake View

47 sq m
Lake view
Sleeps 2
2 Single Beds

Room, 1 King Bed, Lake View

47 sq m
Lake view
Sleeps 3
1 King Bed

Premium Room, 1 King Bed, Lake View

48 sq m
Lake view
Sleeps 3
1 King Bed

Similar properties

Pool
Parking included
Free WiFi
Restaurant

for 1 room

includes taxes & fees

10 Apr - 11 Apr

About this property

Luxury hotel with 3 restaurants and full-service spa

This smoke-free hotel features 3 restaurants, a full-service spa and a water park (surcharge). Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a health club and a bar/lounge. Housekeeping is available on request.

Sheraton Qiandao Lake Resort offers 249 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets and premium bedding. 37-inch LCD televisions come with satellite channels. Full-sized fridge/freezers and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A health club and a water park (surcharge) are featured at the hotel. An indoor pool, a children's pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 铂SPA. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

During your stay at Sheraton Qiandao Lake Resort, you're just a quick walk from Qiandao Lake. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants.

Free WiFi
Free self-parking
Enjoy Regional cuisine while dining at Fishing
Buffet breakfast offered for a fee
Wired Internet for a fee
Splash around at the water park or swim in the indoor and seasonal outdoor pools
Indulge with aromatherapy, Ayurvedic treatments or detox wraps at 铂SPA
Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
On-site recreation includes a gym, a sauna and hiking/biking trails
Steps from Qiandao Lake and a 3-minute drive from Xiyuan Wharf
Airport, theme park and local-area shuttle service available for a fee

Sheraton Qiandao Lake Resort offers its guests a full-service spa, a water park (surcharge), and an indoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and limo/town car service. Event space at this hotel measures 8073 square feet (750 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a health club are also featured at the luxury Sheraton Qiandao Lake Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.

Fishing – This restaurant specialises in Regional cuisine and serves lunch and dinner.

Lobby Lounge – On-site café.

Feast – This buffet restaurant serves breakfast, lunch and dinner.

Yue – This restaurant serves lunch and dinner.

24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Free WiFi; wired internet (CNY 80 per day)
Available in some public areas: Free WiFi; wired internet (CNY 20 per hour)

Parking and transport

Return airport shuttle (surcharge) from 6:00 AM to 12:30 AM on request
Area shuttle (surcharge)
Theme park shuttle (surcharge)
Limo/town car service
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee: CNY 158 per person
3 restaurants
A bar/lounge
A poolside bar

Restaurants on site

Club Lounge
Feast
Fishing
Lobby Lounge
Yue

Things to do

Arcade/game room
Bicycle rentals
Children's pool
Free children's club
Full-service spa
Health club
Hiking/biking trails
Hot tub
Indoor pool
Playground
Sauna
Seasonal outdoor pool
Water park

Family friendly

Arcade/game room
Children's pool
Free children's club
Free cot
In-room full-sized refrigerator/freezer
Indoor pool
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Seasonal outdoor pool
Water park (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

8,073 square feet of conference space
Business centre

Outdoors

Barbecue grill
Garden
On a lake
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar in bathtub
Grab bar near toilet
Height-adjustable showerhead
Lever door handles
Lift
Low-height door lock
Low-height electrical sockets in bathroom
Low-height view port in door
Portable bathtub seat
Transfer shower
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Room amenities

Bedroom

Down comforter
Free cot
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Towels provided

Entertainment

37-inch LCD TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Free bottled water
Full-sized refrigerator/freezer
Minibar

Air conditioning
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free daily newspapers
Individual decor
Individual furnishings
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM

Late check-in subject to availability

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Sheraton Qiandao Lake Resort

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for CNY 400.0 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately CNY 158 per person
Fee for in-room wired Internet: CNY 80 per day (rates may vary)
Fee for wired Internet in public areas: CNY 20 per hour (rates may vary)
Airport shuttle fee: CNY 7000 per vehicle (one-way)
Airport shuttle fee per child: CNY 7000 (one-way), (from 1 to 18 years old)
Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, mobile payments and cash

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Sheraton Qiandao Lake Resort offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

The seasonal pool will open in July and close in September.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sheraton Qiandao

Sheraton Qiandao Lake

Sheraton Qiandao Lake Hangzhou

Sheraton Qiandao Lake Resort

Sheraton Qiandao Lake Resort Hangzhou

Sheraton Qiandao Hangzhou

Sheraton Qiandao Lake Hangzhou

Sheraton Qiandao Lake Resort Hotel

Sheraton Qiandao Lake Resort Hangzhou

Sheraton Qiandao Lake Resort Hotel Hangzhou

Sheraton Qiandao Lake Resort Reviews

8.8

Excellent

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Johnny

2 Nov 2024

Stayed 2 nights in Oct 2024

8/10 Good

Michael Ka Chung

19 Aug 2019

Liked: Cleanliness, staff & service, room comfort

Good but need improvement

service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.

Stayed 1 night in Aug 2019

10/10 Excellent

Matus

13 Jul 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near lake

Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

23 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

will come back

Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.

Stayed 2 nights in Oct 2018

8/10 Good

Ng

3 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall is ok, just the check in process a bit slow

10/10 Excellent

Kevin

19 Mar 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Great place to visit

Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.

Stayed 2 nights in Mar 2018

6/10 Okay

Marc, Uk (living in China)

1 Sept 2017

Nice Hotel but not 5 star

This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.

Stayed 3 nights in Aug 2017

8/10 Good

Jack E.

27 May 2017

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

8 Feb 2017

Liked: Cleanliness

6/10 Okay

Verified traveller

4 Jun 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

8/10 Good

Simon saiwing

20 May 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Airconditioning not working but still a good hotel

I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.

8/10 Good

Stefan, Berlin

23 Dec 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back!

Was a very happy stay... Got free upgrade to business room...wonderful!! You don't want to go home to your own apartment again...Service, hotel, location were perfect. Can only recommend..

8/10 Good

Yan

4 Dec 2015

Liked: Cleanliness, property conditions & facilities, room comfort

The stay was quite comfortable. We love the environment & convenience of the hotel, while we are not satisfied with the service. I have booked a twins beds room, while the reception lied to me that I have booked a king bed room. After double checking, they told me that they can only offer me a king bed room as they do not have any twins bed room available.

8/10 Good

Mary, New York City

11 Dec 2014

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel with great view of the lake.

This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information about how to get to the wharf and how long it will take to get there. He even gave us wrong information about the boat tour out of the wharf, which is 1 of the highlights of visiting Chindaohu. Because of the wrong information, all my schedules following the boat tour were messed up, including my return to Hongzhou.

10/10 Excellent

kim poh, Kota Kinabalu

2 Oct 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheraton Qian Dao A must Stay!

It was awesome! The view from the room was spectacular !

10/10 Excellent

Helen, Shanghai China

31 May 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location Fantastic service

We stayed 1 night for wedding anniversary. The hotel has great location and Considerate service. Staff prepared Rose petals bed for us. We had a very romantic wedding anniversary. Many thanks. Will select this hotel for family travel next time.

6/10 Okay

zou, Shanghai

8 Apr 2011

Liked: Cleanliness, staff & service, room comfort

Not comparable with the name

1）Breakfast is very simple; 2)Swimming pool is in repaire. But we do not know in advance. 3)Garden view room is nearly no garden outside.

10/10 Excellent

shu yi

Travelled with group

21 Nov 2024

Liked: Cleanliness, property conditions & facilities, room comfort

謝謝禮賓部

非常感謝禮賓部的葛先生Aron 服務親切，很盡力滿足我們提出的需要讓我們開心的帶回心儀的伴手禮這次旅行因為他的服務很圓滿 Check in當天櫃檯的小姊姊也是親切可愛還介紹周邊的美味餐點非常棒的旅行體驗

Stayed 2 nights in Nov 2024

10/10 Excellent

JIANFENG

Travelled with family

5 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

是来千岛湖度假的非常好的酒店

第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。

Stayed 2 nights in May 2024

10/10 Excellent

JIANFENG

Travelled with family

4 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

是来千岛湖度假的非常好的酒店

Stayed 2 nights in May 2024

10/10 Excellent

Zhaohai

31 May 2024

Liked: Cleanliness

Stayed 1 night in May 2024

8/10 Good

Verified traveller

Travelled with family

13 May 2024

Liked: Staff & service

Stayed 1 night in May 2024

10/10 Excellent

Jianjiang

Travelled with family

18 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2022

10/10 Excellent

David Ki Wai

21 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

第二次来了，还是见到友善的面孔，熟悉的商务酒店，清洁的居住环境。不冷不热的天气，坐在阳台喝杯红酒，放松一下心情。感觉人生还是美好的…

Stayed 1 night in Nov 2021

8/10 Good

sihjie

10 Jun 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

景觀一絕

這次住的湖景房景觀真的一絕，連浴室泡澡都能看到景觀，房裏的陽台就是賞千島湖日落的好地點！早餐選擇也很多，比較可惜是泳池好像沒有在運營，自行車租借也並不方便。

Stayed 2 nights in Jun 2021

Sheraton Qiandao Lake Resort

Choose dates to view prices

Photo gallery for Sheraton Qiandao Lake Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Premium Room, 2 Single Beds, Lake View

Premium Room, 2 Single Beds, Lake View

View all photos for Club Room, 1 King Bed, Lake View

Club Room, 1 King Bed, Lake View

View all photos for Club Suite, 1 Bedroom, Garden View

Club Suite, 1 Bedroom, Garden View

View all photos for Club Suite, 1 King Bed, View

Club Suite, 1 King Bed, View

View all photos for Deluxe Suite, 1 King Bed, Lake View

Deluxe Suite, 1 King Bed, Lake View

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

View all photos for Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

View all photos for Room, 2 Single Beds, Lake View

Room, 2 Single Beds, Lake View

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

View all photos for Premium Room, 1 King Bed, Lake View

Premium Room, 1 King Bed, Lake View

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About this property

Sheraton Qiandao Lake Resort

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

National rating

Property is also known as

Sheraton Qiandao Lake Resort Reviews

Reviews

Excellent

9.2/10

8.4/10

9.0/10

9.2/10

Reviews

10/10 Excellent

Johnny

Johnny

8/10 Good

Michael Ka Chung

Good but need improvement