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Eliana Signature Hanoi Hotel

3.5 star property

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Photo gallery for Eliana Signature Hanoi Hotel

Junior City View | Minibar, in-room safe, individually decorated, individually furnished
Eliana Suite Terrace | Minibar, in-room safe, individually decorated, individually furnished
Reception
Deluxe double room with standing balcony | Terrace/patio
Couples treatment room(s), body treatments, aromatherapy

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
38 Lo Su, Hoan Kiem, Hanoi
  • Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Junior City View

Junior City View | Minibar, in-room safe, individually decorated, individually furnished

Junior City View

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite City View

Family Suite City View | Minibar, in-room safe, individually decorated, individually furnished

Family Suite City View

  • 45 sq m
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Eliana Suite Terrace

Eliana Suite Terrace | Minibar, in-room safe, individually decorated, individually furnished

Eliana Suite Terrace

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe double room with standing balcony

Minibar, in-room safe, individually decorated, individually furnished

Deluxe double room with standing balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe double room with internal window

Deluxe double room with internal window | Minibar, in-room safe, individually decorated, individually furnished

Deluxe double room with internal window

  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Minibar, in-room safe, individually decorated, individually furnished

Family Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Suite Executive with residence view

Suite Executive with residence view | Minibar, in-room safe, individually decorated, individually furnished

Suite Executive with residence view

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite Executive with internal window

Minibar, in-room safe, individually decorated, individually furnished

Suite Executive with internal window

  • Sleeps 2
  • 1 King Bed

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About this property

Eliana Signature Hanoi Hotel

Art Deco hotel connected to the convention centre in Hanoi with a full-service spa
This hotel features a full-service spa, a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a coffee shop/cafe are on-site.
Eliana Signature Hanoi Hotel offers 37 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, spring water baths, bathrobes and slippers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
EF Spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Eliana Signature Hanoi Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi and wired Internet
  • Enjoy Asian cuisine and garden views while dining at SoyBean Restaurant
  • Buffet breakfast served daily for a fee
  • Treat yourself to body scrubs, Thai massages or reflexology at EF Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Thang Long Water Puppet Theatre and 3 minutes on foot from Hoan Kiem Lake
  • Airport and local-area shuttle service available for a fee
Eliana Signature Hanoi Hotel offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a meeting room and limo/town car service. A rooftop terrace, spa services, and a vending machine are also featured at the business-friendly Eliana Signature Hanoi Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

Smoking is allowed in designated areas at this Art Deco Hanoi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
SoyBean Restaurant – Overlooking the garden, this restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 230,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • SoyBean Restaurant

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Garden
  • In a provincial park
  • On a lake
  • On the boardwalk/promenade
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Spring water bathtub or rainfall showerhead
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Eliana Signature Hanoi Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 340000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 230000 per person
  • Airport shuttle fee: VND 410000 per vehicle (one way)
  • Rollaway bed fee: VND 340000.0 per day
  • Service fee: 15 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Gia Bao
Gia Bao hotel
Gia Bao Palace
Gia Bao Palace Hanoi
Emerald Waters Hotel Trendy
Gia Bao Palace hotel Hanoi
Hotel Gia Bao Ha Noi
Antique Hotel
Antique Hanoi
Hanoi Emerald Waters Trendy
Emerald Waters Trendy

Eliana Signature Hanoi Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 252 out of 339 reviews
Rating 8 - Good. 74 out of 339 reviews
Rating 6 - Okay. 9 out of 339 reviews
Rating 4 - Poor. 3 out of 339 reviews
Rating 2 - Terrible. 1 out of 339 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rahul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant place to stay. We wished we stayed longer.
Stayed 2 nights in Nov 2024

8/10 Good

Gregory, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good overall stay. Staff was fantastic and breakfast was excellent. The property is a bit rougher around the edges than it appears in pictures, but we liked the decor.
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Stayed 5 nights in Aug 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a perfect location. We enjoyed the breakfast each morning. The staff was incredible
Stayed 4 nights in Jul 2024

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front staff was super friendly. The location is perfact right in the Hoan Kiem but slightly off busy tourist area. I stayed 2 nights before I go to halong bay, I wish I stayed there whole time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cheuk-Fun Geoffrey, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful - couldn't have asked for better. The location is both an boon (centre of old town) and a bane (narrow crowded streets.
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and sociable, and very informative on arrival giving you a map and tip sheet for the local area. The interior design is colourful and beautifully decorated. I would recommend to any first timers to Hanoi and I would return definitely. The breakfast is plentiful with many choices with friendly staff to help serve you, excellent hospitality!
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about the hotel and staff! The roo m was nice with a big bed and all the conveniences. Nice shower, wifi, fridge and coffee maker. Plus staff cleaned the room to perfection. Breakfast was excellent! Had many options to choose from. Hot, cold,fruit plus a made to order menu. The breakfast crew was very nice and the top floor gives you a great view of hanoi. The staff offered help whenever they could. The front door was opened for me when i entered, i had laundry done quickly, and they always said hello and asked me if i was having a good time in Hanoi. I would recommend this hotel for great service at a great price. Its a couple blocks from Hoen Lake and the water puppet theater. It in the heart of the old quarter, but quiet enough when you need to relax. Thanks to all the friendly and helpful staff at Elaina Signature Hotel for a wonderful experience my first time visiting Hanoi and Vietnam.
Stayed 8 nights in Nov 2023

8/10 Good

Sumita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were vegetarian options available. Hotel also provided a complimentary cake, fruits and decorated the room for a birthday surprise, very well done.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Emma

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were amazing and extremely friendly. The location was great. The hotel was doing major construction and was not told of this prior.
Stayed 3 nights in Jun 2023

10/10 Excellent

Gia Loc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s location is superb. It is located a few hundred meters from Hoan Kiem lake. It’s a very safe place to stay and visit Hanoi. The room is very clean, and the Wi-Fi is very fast. There are plenty of Vietnamese restaurants and souvenirs shop nearby. The hotel has a restaurant on the 8th floor offering excellent Vietnamese dishes. We had free breakfast including excellent Vietnamese soup called Pho, fried eggs, various Vietnamese fruits, coffee, tea, mango juice, … Ms. Thao and Ms. Ngoc Anh (restaurant staff) are very polite and professional, as well as the staff at the reception and travel desk. We will certainly stay here next time we visit Hanoi.
Stayed 3 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, very helpful and attentive.
Stayed 6 nights in Jun 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS HOTEL AT ALL COSTS !!!! Worst hotel
This was THE WORST hotel I have ever stayed at, and I travel a lot for work and pleasure. The bed was rock hard, there is a loud bar across the street blasting loud thumping music into the early hours of the morning, making it impossible to sleep. The breakfast host PICKED HER NOSE and inspected her find then proceeded to serve my breakfast with those dirty hands. There is no shower curtain in the bathroom, which is a safety hazard as water goes all over the bathroom floor. A man tried to force his way into my room at midnight (there are no peep holes to see who it is) and the hotel said he was "looking for friends in another room" - why did he look me in the eye and push the door open? I am not his friend. He did not know me. They refused to do anything, Eric at the front desk let this man into the hotel. And the worst part, Huong, the front desk woman, SCREAMED at me for over an hour, refusing to assist or refund the rest of my stay, saying there is "no bar or club" and that i was lying, and that the other incidents did not occur, and she refused to help or refund me because, as she yelled at me over and over "they are your FEELINGS!" I told her i would be leaving a bad review, she replied that she'd deny it all. If this happened in the US, Europe she would be fired. This is disgusting, horrendous service, a health and safety violation, and literally the worst hotel stay of my life. I write this out in the hopes of helping my fellow travellers- DO NOT STAY HERE.
Stayed 3 nights in May 2023

10/10 Excellent

Gia Loc

Liked: Cleanliness, staff & service

8/10 Good

Jim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful. Good location in the Old Quarter and close to lake. The breakfast and service was good.
Stayed 3 nights in May 2023

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service Really nice and helpful staff Highly recommended
Stayed 1 night in May 2023

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
excellent hotel and nice room
Stayed 1 night in May 2023

10/10 Excellent

BRIAN DOUGLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful.
Stayed 3 nights in Apr 2023

6/10 Okay

Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
Choose an exterior facing room (noisy but better).
Nice boutique hotel in a good location with friendly staff and good restaurant. The street facing rooms are nice (if you can tolerate the early morning traffic noise). The interior rooms are dark and claustrophobic (and not that quiet either).
Stayed 1 night in Dec 2022

10/10 Excellent

CherylBaxter, Kent England

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money, very friendly staff who go out of their way to help you, rooms excellent and clean, such a pleasant stay, thankyou to all staff at this hotel.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Geeat staff, very helpful. Even upgraded my room.
Stayed 1 night in Feb 2020

10/10 Excellent

Susan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't be bettered
I stayed for one night on three occasions over 2 weeks. Excellent facilities in hotel and room. Hekped with all my onward travel arrangements. Extensive and delicious breakfast. What sets this hotel apart is the wonderful staff. From the moment you step through the door until you leave the service is amazing. Eg accompanied me all the way to my coach on the night train and on my final day diverted my taxi to the airport back to the hotel as i had left my daypack behind and hadnt even realized. Forever grateful. The management should be very proud of all of them. I would definitely stay here again
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Carl m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff so helpful great location
We booked this hotel mainly for the glowing reviews of staff by others and we wasn’t disappointed staff lovely people so helpful Jasmine / Lucas / Jake / Daniel / Kent to name a few lovely welcome on arrival with drinks and fruits breakfast great selection we booked with Jasmine airport pickup and drop off already waiting for us and on time drop off very close to all the main areas around the old quarter 2 minute walk to lake and 5 mins to busy restaurant area but still very quiet while sleeping I can’t give these guys at the hotel enough praise one of the most welcoming hotels we have ever stayed in down to the smallest of touches even remembering our names when we walk through the lobby well done hope to see you all again soon carl and Dianne 👏👏
Stayed 2 nights in Dec 2019