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Hanoi Exclusive Hotel

3.5 star property

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Photo gallery for Hanoi Exclusive Hotel

Family Suite | In-room safe, desk, laptop workspace, blackout curtains
Business centre
Exterior
Balcony
Executive Room, City View | Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
40 Hang Dieu Street, Old Quarter, Hanoi, 10000
  • Hanoi Old Town Night Market
    ‪6 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Hoan Kiem Lake
    ‪9 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪43 min drive‬

Room options

View all photos for Executive Room, City View

Executive Room, City View | Terrace/patio

Executive Room, City View

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Connecting room

In-room safe, desk, laptop workspace, blackout curtains

Suite Connecting room

  • 40 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | In-room safe, desk, laptop workspace, blackout curtains

Superior Double or Twin Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Quadruple Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Honeymoon Room

Honeymoon Room | View from room

Honeymoon Room

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | In-room safe, desk, laptop workspace, blackout curtains

Family Suite

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Double or Twin Room, Balcony

Deluxe Double or Twin Room, Balcony | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Double or Twin Room, Balcony

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hanoi Exclusive Hotel

Hotel with a 24-hour front desk, a short walk to Hoan Kiem Lake
Along with a restaurant, this smoke-free hotel has 24-hour room service and a business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Hanoi Exclusive Hotel offers 30 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 40-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hanoi Exclusive Hotel. During your stay, you're just a quick walk from Hoan Kiem Lake. You'll find features such as free WiFi in public areas, plus a restaurant and a business centre.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. There's an onsite business centre. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hanoi Exclusive Hotel.

This 3.5-star Hanoi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 9:00 AM.
Hanoi Exclusive Hotel has a restaurant on site.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Extended parking on site (VND 350,000 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: VND 230,000 for adults and VND 150,000 for children
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 230000 for adults and from VND 150000 for children
  • Airport shuttle fee: VND 840000 per vehicle (return)
  • Airport shuttle fee per child: VND 420000 (return), (from 3 to 17 years old)
  • Extended parking fee: VND 350000 per day
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Hanoi Exclusive Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hanoi Xclusive Hotel
Hanoi Exclusive Hotel Hotel
Hanoi Exclusive Hotel Hanoi
Hanoi Exclusive Hotel Hotel Hanoi

Hanoi Exclusive Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 73 out of 95 reviews
Rating 8 - Good. 18 out of 95 reviews
Rating 6 - Okay. 1 out of 95 reviews
Rating 4 - Poor. 1 out of 95 reviews
Rating 2 - Terrible. 2 out of 95 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kareena

Stayed 6 nights in Dec 2024

10/10 Excellent

Kareena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very close walking distance to train street, the lake and night markets with a huge range of places to eat and drink. The staff were very friendly and helpful. Special shout out to Binh and the lady at the desk whose name I have sadly forgotten but who speaks excellent English.
Stayed 2 nights in Jan 2025

8/10 Good

Saad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel i little bit expensive for what it is but great, the guy at the reception is very kind
Stayed 1 night in Dec 2024

8/10 Good

Clara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Location!

It was a lovely stay at the hotel. Location is superb, right at the heart of old quarter. We walked to everywhere and no need to take Grab. The front desk staff is very helpful and friendly. Breakfast is delicious. We enjoyed the stay!
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Lovely helpful staff, great breakfast

The staff (especially Binh) were so lovely and helpful with anything that we needed. The breakfast was delicious, fresh fruit and a hot menu with lots of variety. While beds were comfortable, the room and bathroom was a little dated/tired with some brown (mould?) spots in the corners of the shower and bathroom. Location was perfect though, so close to train street and good food everywhere nearby!
Stayed 1 night in Dec 2024

8/10 Good

Wing Kit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, super friendly and helpful
Stayed 5 nights in Nov 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great and accomodating staff !
Stayed 24 nights in Nov 2024

10/10 Excellent

Janice Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff go above and beyond! It is a very convenient location, close to everything. The bed and pillows were comfy. We would definitely stay here again. We had breakfast every morning here. You could order off of the menu and there was a buffet of toast and lots of fresh fruit. Very clean.
Stayed 24 nights in Nov 2024

10/10 Excellent

Ana Belen

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bun, staff of the hotel is friendly; courteous and very helpful. The hotel is centrally located and close to shopping; railroad. Almost everything is walkable. The bathroom needs some cleaning especially the tile grouts. Otherwise, acceptable for the price we paid.
Stayed 3 nights in Nov 2024

2/10 Terrible

Patricia Eugenia Alvarez de, Nicholls

We could no go due to incompetent Batik staff member at Kuala Lumpur airport. I have asked for refund to Expedia without success. Hotel is not willing to refund me for the failed trip.
Stayed 4 nights in Sep 2024

10/10 Excellent

arun, Redmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very convenient location. There are some awesome authentic Vietnamese restaurants within 5 minutes from the hotel and there is a Starbucks just round the corner. But the standout thing was the service. Everyone speaks decent English and is super polite.
Stayed 6 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
This was a great central place to stay and explore Hanoi Old Quarter. Super friendly and helpful service with a 24/7 concierge desk. Would definitely stay at again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, cold A/C and nice people.

The people were very helpful and spoke good English. The hotel was perfectly located in the center of everything in Old City. If you are traveling to other destinations, I would handle your own transportation because going through them was a challenge because they use the third party that was absolutely horrible. I would handle those logistics personally the next time. Going to Ninh Binh should have taken two hours, and it took us four hours because the transportation company dropped us off at three separate locations and made us move into different vehicles with different people. We were told it was going to be direct.
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Stayed 4 nights in Jun 2024

8/10 Good

TREVOR

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for night life
Stayed 5 nights in May 2024

10/10 Excellent

Ma Merwina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Zainab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

We stayed as a family of 4 and we like the hotel in terms of location,it was the best and the service was always with a smile and always there to help.The rooms were spacious with good bed size.Nothing fancy and luxurious but basic amenities with an excellent location.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities
hotel located at nice spot, easy to move around, hotel room are specious and clean, hotel staff are friendly and helpful. hotel manager Mr. Michael hake is super helpful and able to help you arrange local tour (Group) or dedicated private tour as well.
Stayed 1 night in Jun 2023

10/10 Excellent

Lim

Liked: Cleanliness, staff & service
the hotel located at nice spot and easy to move around from there, friendly and helpful staff, the hotel manager Mr. Michael Hake super helpful and you can ask him anything that you want to know about Hanoi, also he will be able to help you arrange local tour (Group) with suggestion or private customize local tour.
Stayed 1 night in Jun 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Tat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful.
Stayed 4 nights in May 2023

10/10 Excellent

Johnson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Lucie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located in the center of old quarter of Hanoi. The room was spacious with balcony and hotel very clean. All the staff is friendly and ready to help when needed. The owners : Mia showed us how to do Nems (Spring rolls) and Michael is always ready to help. He is a very good driver with is moto. There is a good variety for breakfast. What a team !
Stayed 1 night in Apr 2023

10/10 Excellent

Min Hyun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great just next to Old quarter, the room are nice and modern. But above everything is the kindness of the persons at the reception. They were helping us for anything we need at anytime 24/24. Definitely great value for money and all our family can recommend this hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

Min Hyun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in Exclusive Hotel in Hotel. The room clean. New hotel and facilities are in order. Breakfast delicious, local and western. Beside main road and 10 mins walk to Hoan Kiem Lake. Plenty of eateries and will not go hungry. Along the street activities, you just immerse the local way of life. The hotel owner is fantastic, welcoming and obliging.
Stayed 1 night in Mar 2023