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Holiday Emerald Hotel

3.5 star property

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Photo gallery for Holiday Emerald Hotel

Exterior
Executive Twin Room | Minibar, in-room safe, desk, soundproofing
Terrace/patio
Check-in/check-out kiosk
Holiday Twin Room | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Free WiFi

Explore the area

Map
24 Hang Manh, Hoan Kiem, Hanoi
  • St. Joseph's Cathedral of Hanoi
    ‪4 min walk‬
  • Hoan Kiem Lake
    ‪6 min walk‬
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪43 min drive‬

Room options

View all photos for Superior Twin Room

Minibar, in-room safe, desk, soundproofing

Superior Twin Room

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | Minibar, in-room safe, desk, soundproofing

Executive Double or Twin Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Holiday Double or Twin Room

Holiday Double or Twin Room | Minibar, in-room safe, desk, soundproofing

Holiday Double or Twin Room

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, soundproofing

Family Room

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About this property

Holiday Emerald Hotel

Hotel with a 24-hour front desk, a short walk to Hoan Kiem Lake
This hotel features a business centre, concierge services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance.
Holiday Emerald Hotel offers 21 air-conditioned accommodations with minibars and a safe. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Holiday Emerald Hotel. During your stay, you're just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas, plus a business centre and breakfast (surcharge).
  • Free WiFi
  • Breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 4-minute walk from St. Joseph's Cathedral of Hanoi and 6 minutes on foot from Hoan Kiem Lake
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
WiFi is free in public spaces. You'll find a business centre on site. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. A terrace, tour/ticket assistance, and concierge services are also featured at Holiday Emerald Hotel.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

For a fee, guests can enjoy a local cuisine breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 9:30 AM for a fee: VND 80,000 for adults and VND 50,000 for children

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Emerald Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 250000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately VND 80000 for adults and from VND 50000 for children
  • Airport shuttle fee: VND 408000
  • Rollaway bed fee: VND 250000.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Holiday Emerald Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Holiday Emerald Hotel Hanoi
Holiday Emerald Hanoi
Holiday Emerald
Holiday Emerald Hotel Hotel
Holiday Emerald Hotel Hanoi
Holiday Emerald Hotel Hotel Hanoi

Holiday Emerald Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 280 out of 348 reviews
Rating 8 - Good. 56 out of 348 reviews
Rating 6 - Okay. 9 out of 348 reviews
Rating 4 - Poor. 2 out of 348 reviews
Rating 2 - Terrible. 1 out of 348 reviews

9.4/10

Cleanliness

10/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mimi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for exploring the old city.
Stayed 1 night in Dec 2024

10/10 Excellent

Gennie Ann, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, pleasant and accommodating
Stayed 2 nights in Oct 2024

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is about a 10 minute walk to the heart of the old quarter. Rooms were clean and the staff were both friendly and helpful.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Jenny the front desk was very helpful. Stayed one night and left in the morning before breakfast, she arrange for a takeaway breakfast. Bathing towel was soft, bed comfortable and the air con temperature was good and clean. The overhead shower control can be improved as it was difficult to get the right temperature.
Stayed 1 night in Sep 2024

10/10 Excellent

Toan, Williamsburg

Liked: Cleanliness, staff & service, property conditions & facilities
This place is a hidden gem, an oasis of tranquility in the middle of an action-packed, popular tourist area: old town Hanoi. Walking out the hotel, you ‘re in middle of endless fun, exciting activities. Yet, stepping back through the front door, you’re immediately surrounded with calm energy. The warm, personable demeanor from Ms. Hương and Mr. Trí made me feel like a very welcomed house guest!
Stayed 3 nights in Aug 2024

10/10 Excellent

Lot

Stayed 2 nights in Jul 2024

10/10 Excellent

Pho, Manvel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Room is clean and fully supplied with amenities. Jennie checked us in. Very nice and friendly.
Stayed 1 night in Jun 2024

10/10 Excellent

Sarah, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect for my one night stay in Hanoi before taking the train to SaPa! They greeted me by name and stored my luggage for me all day after I checked out but before my train departed in the late evening. They even let me shower in the evening after a long day of walking around so I would be fresh for the train! Highly recommend!
Stayed 1 night in Mar 2024

10/10 Excellent

Janick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenny and her team are the best in Hanoi.
Stayed 7 nights in Feb 2024

10/10 Excellent

Nithya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heart of everything

This hotel is in the heart of everything. Staff are friendly though i had to wait for some time to be check-ed in. Water pressure is good and they provide bathing foam (not bar soap). Breakfast is decent too. You may request for omelette, vietnamese coffee or hot noodles on top pf the other food provided. Noodles come in both vegetarian and non vegetarian style. There is a place nearby for indian food and several massage places along that stretch. It's also walking distance to the Hanoi Opera House, Sword Lake and Dong Xuan market. (15-20mins)
Stayed 6 nights in Jan 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at holiday emerald hotel were absolutely amazing, they were so kind a welcoming. The hotel itself was nothing amazing but that was reflected in the price as it was very good value. Most importantly though it was kept very clean and they provided all the essentials you need. My favourite thing about my stay was the people who work there, they went above and beyond to help us out. They arranged all the taxis we needed offered great advice and despite us leaving the hotel very early each morning they packed us cute little breakfast boxes for the road. Highly recommended.
Stayed 2 nights in Jan 2024

8/10 Good

sio ratha

Travelled with partner
Liked: Staff & service, amenities
Pros: -Friendly and helpful staff -Good breakfast and variety of choices -good size room -hot shower -good location Cons: -Noisy room next to the staircase. Could hear everything from foot steps, elevator noise, general walking noise. Hard to sleep. -back room dark. -need some upgrade especially in the back room and shower.
Stayed 2 nights in Jan 2024

4/10 Poor

Kuda

Travelled with family

Bedding improvements

Its okay but i feel they need to improve on the bedding
Stayed 2 nights in Jan 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location ..dead centre of the tourist trap at the old quarter. Highly recommend..I’m from Singapore. Breakfast is great...price of the accomdation is superbly fair. Superb and polite staff at the front desk look like Jim, Max, Alex, Jennie, Hai…. I highly recommend family looking for value and location.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay her after halong bay. Very walkable to everything. The free breakfast was exceptional and the staff was super helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Emerald was a very nice place to stay. Jenny and her staff was excellent. She help us with airport transportation and calling our tour drivers. Excellent English. The ice coffee at breakfast is better than.any of the coffee shops. Air conditioning in the room worked very well . I would recommend this place to anyone
Stayed 2 nights in Sep 2023

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Had a lovely stay here. Overall did 3 nights but was all split up due to trips. Whilst on trips staff would look after my luggage and even put them in my new room for me waiting. Breakfast was really good and quick service. All front staff were helpful. Would recommend
Stayed 1 night in Sep 2023

10/10 Excellent

Quyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mrs. Hướng was absolutely a charm and she was able to help us around the area. It’s a great location and is walkable around the main part of the city. She also help us with transportation to the airport. Room are clean and service was great.
Stayed 3 nights in Sep 2023

6/10 Okay

Wei Cheng

Liked: Staff & service
Disliked: Amenities
At night can hear a lot of noise coming from the other rooms. Some proof not very good.
Stayed 3 nights in Aug 2023

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Lynne, Washington

Liked: Cleanliness, staff & service
Great location and perfect for a short stay to explore the old city of Hanoi. Staff was friendly and helpful, arranged an airport taxi and pointed out places to visit within walking distance during my short stay. Price was good.
Stayed 1 night in Apr 2023

10/10 Excellent

Jagdish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. Friendly, always ready to help. Enjoyed our few days there and would definitely plan on staying there the next time we visit Hanoi
Stayed 4 nights in Mar 2023

10/10 Excellent

Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023