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Viola Royal Hotel & Spa

4.0 star property

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Lobby
Deluxe Double Room, 1 Queen Bed, Balcony, City View | Balcony
Front of property
30-inch LCD TV with cable channels, TV
Family Room | Minibar, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Spa
  • Room service
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
06 Luong Ngoc Quyen St., Hoan Kiem Dist., Hanoi
  • Thang Long Water Puppet Theatre
    ‪6 min walk‬
  • Hoan Kiem Lake
    ‪7 min walk‬
  • Ho Chi Minh Mausoleum
    ‪4 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪36 min drive‬

Room options

View all photos for Superior Single Room, 1 Single Bed

Minibar, in-room safe, desk, blackout curtains

Superior Single Room, 1 Single Bed

  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Balcony, City View

Deluxe Double Room, 1 Queen Bed, Balcony, City View | Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room, 1 Queen Bed, Balcony, City View

  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom | Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room, 1 Bedroom

  • 17.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout curtains

Family Room

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Bed

View all photos for Junior Suite (with Window)

Minibar, in-room safe, desk, blackout curtains

Junior Suite (with Window)

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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About this property

Viola Royal Hotel & Spa

Hotel with a sauna, a quick walk to Hoan Kiem Lake
A restaurant, a sauna and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include massage/treatment rooms, concierge services and dry cleaning.
Viola Royal Hotel & Spa offers 38 air-conditioned accommodations with minibars and a safe. 30-inch LCD televisions come with cable channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna.
Guests can pamper themselves by indulging in the on-site spa services. There are 10 treatment rooms. Services include facials, body treatments and manicures and pedicures.
During your stay at Viola Royal Hotel & Spa, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a restaurant and a coffee shop/cafe are available.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna
  • Within a 10-minute walk of Thang Long Water Puppet Theatre and Hoan Kiem Lake
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi and wired Internet. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A sauna, spa services, and a terrace are also featured at Viola Royal Hotel & Spa.

This 4-star Hanoi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
On-site venue – This restaurant specialises in local cuisine and only serves breakfast.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: VND 150,000 for adults and VND 150,000 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • 10 treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 2 February 2023 to 15 December 2023 (dates subject to change).
This property will be closed from 25 January 2023 to 17 November 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 200000 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 150000 for adults and from VND 150000 for children
  • Airport shuttle fee: VND 414000 per vehicle (one-way)
  • Rollaway bed fee: VND 200000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Viola Royal Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Viola Royal Hotel Hanoi
Viola Royal Hotel
Viola Royal Hanoi
Viola Royal
Viola Royal Hotel & Spa Hotel
Viola Royal Hotel & Spa Hanoi
Viola Royal Hotel & Spa Hotel Hanoi

Viola Royal Hotel & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 34 out of 70 reviews
Rating 8 - Good. 23 out of 70 reviews
Rating 6 - Okay. 6 out of 70 reviews
Rating 4 - Poor. 4 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly and helpful front desk staffs. located in the middle of old quarter and easy access to transport , shops and foods. few halal restaurant located nearby. super clean hotel. highly recommended
Stayed 3 nights in Jan 2020

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros-Clean room with comfortable bed, nice bathroom and excellent shower. Location is also good with a nice breakfast. The bellboy was especially helpful and courteous to us especially when we had a problem. Cons- the room was too small and the window was on the hallway side. Also their credit card machine was broken so we had to pay cash. It would have been nice to notify their guests before checking out so they can be prepared to have the cash.
Stayed 1 night in Nov 2019

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location very walkable

The location is right in the middle of everything. It was easy to walk to Giang Cafe, Beer Street, the lake, and everything else in Old Quarter. The staff was caring and kind. The breakfast was alright too.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Not like the photos. Very run down. My room was very mouldy and smelly. Only cold water from the shower. Breakfast was disappointing. My numerous emails and messages about being picked up from the airport were ignored. Location was excellent though.
Stayed 2 nights in Aug 2019

8/10 Good

Angelo sanchez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay and good location
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Like everything of this hotel. They are amaging.
Stayed 1 night in Jun 2019

8/10 Good

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay!

Very convenient location to immerse yourself in the Vietnamese culture, food and nightlife. The staff were extremely accommodating - willing to help with any task, which made our stay very easy and comfortable! Given the cost, kindness of staff and amenities, it is definitely well worth what you pay.
Stayed 3 nights in May 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Welcome to Hanoi

The reception staffs were exceptionally helpful and friendly. And very welcoming and knowledgeable. They spoke very good English and communicated well.
Stayed 1 night in Apr 2019

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend Feels like being in a royal palace. Reception staff is very friendly and helpful, room was clean, big and with very nice design. Buffet breakfast on 6th floor is overlooking the houses around the area and food was good - freshly made omelette available. It was always good to come in to peaceful & cool room from “messy” streets.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

P

Liked: Staff & service
Great location, lovely staff, good breakfast. However, the rooms need to be modernised with better bathrooms and amenities.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All is well

Staff is friendly, room is nice, hotel location is strategic , eveything is good , 100% recommendation.
Stayed 2 nights in Nov 2018

10/10 Excellent

Brandon, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location in old quarter, walking distance to major tourist area. The staff are very friendly and helpful especially Ms Amy Nguyen. A worth to stay place in Hanoi Old Quarter.
Stayed 1 night in Oct 2018

10/10 Excellent

teoh, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm staff & good service

Staff very nice & helpful. But facilities like toilet door & shower to be improved.
Stayed 2 nights in Oct 2018

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel in Old Quarter, Hanoi

I was pleasantly surprised with Hotel Viola. The staff service was excellent. They took care of every small request with a smile and very promptly. The hotel is located very close to the airport bus No. 86 stop. It is close to the Hoan Kien Lake, Hang Da Market and many of the attractions. Plenty of food choices in the vicinity. It is close to the night market which is there from Friday to Sunday. The breakfast is good as well. The captains are so friendly and help make sure you have everything you need. The staff ensures your safety and comfort. I was warned not to carry out my hand bag as the night markets were on and the moon cake festival celebrations. The lake area was very crowded. They even helped carry my bag and walked me to the bus stop. I am very happy i choose this hotel as it is value for money, clean, safe and excellent service.
Stayed 4 nights in Sep 2018

2/10 Terrible

Bryan, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sold our room to someone else

We booked far in advance for New Year's Eve. When we arrived shortly before midnight we were told there was an issue with the room but when I asked to see the room and they would not show me. They made us stay in a unopened unfinished hostel through the back alley around the corner. The room wasn't even finished being renovated. When I looked it up online I saw that they over sole the hotel earlier that day for new years at a higher rate and basically kicked us out. I understand oversold hotels happens sometimes but they put us in a room that was still being renovated at that time of night with no other options was a nightmare.
Stayed 1 night in Dec 2017

10/10 Excellent

Simon, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and staff.

Staff were fantastic. Location great just into the old quarter.
Stayed 2 nights in Jan 2018

4/10 Poor

Colin, Maryland

Disliked: Cleanliness, property conditions & facilities, room comfort

Can’t recommend

Stayed at this hotel for one night and was very glad it was only one night. When we arrived at the hotel at 10 pm they told us the air conditioning unit in the room was broken and they needed to put us in their “sister” hotel down a narrow alley off a side door of the hotel. The “sister” hotel was called the Christina and had been newly renovated they said. Our room smelled strongly of fresh paint and had no furniture or a closet, just the bed. The heating/air conditioning unit did work, fortunately, but the bed was hard as a rock. The best part of the stay was breakfast at the Viola Royal which was more than adequate with eggs to order, an assortment of breads, fruit (albeit a little limited), and coffee or tea. There was no juice to speak of. The staff was very welcoming and accommodating. I can not speak badly of the service. However, the facilities leave something to be desired. With that said, our price per night was only $24 so, as the saying goes, you get what you pay for. That would certainly be true in this case. I can’t really recommend this hotel unless you need a cheap place to stay with an adequate breakfast and don’t plan to stay for more than a night or two at the most.
Stayed 1 night in Dec 2017

10/10 Excellent

shadi , washington dc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Viola hotel is a very nice, clean, and convinient. It's close to every where every in old quarter. The rooms are very fancy and comfortable. Staff are very helpful and always ready to help. We really enjoyed our stay.
Stayed 1 night in Nov 2017