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Zostay Hostel Backpackers

2.0 star property

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Photo gallery for Zostay Hostel Backpackers

Games room
Reception
View from property
Free WiFi
Dining

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
No. 7, Hang Muoi Street, Hoan Kiem District, Hanoi, 10000
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • Hoan Kiem Lake
    ‪7 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪15 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪36 min drive‬

Room options

View all photos for Quadruple Room with 2 double beds

Free WiFi

Quadruple Room with 2 double beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Bed in Mixed Dormitory Room

Free WiFi

Single Bed in Mixed Dormitory Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Shared Dormitory

Free WiFi

Shared Dormitory

  • 18 sq m
  • Sleeps 4
  • 2 Single Bunk Beds

View all photos for Bed in 6-bed female dormitory room

Free WiFi

Bed in 6-bed female dormitory room

  • 30.0 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Private Room 1 Double Bed

Free WiFi

Private Room 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Bed in 18-bed mixed dormitory room

Free WiFi

Bed in 18-bed mixed dormitory room

  • 60 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Private Room 1 Double Bed, Shared Bathroom

Free WiFi

Private Room 1 Double Bed, Shared Bathroom

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Private Room 2 Double Beds, Shared Bathroom

Free WiFi

Private Room 2 Double Beds, Shared Bathroom

  • 40 sq m
  • Sleeps 5
  • 2 Double Beds

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About this property

Zostay Hostel Backpackers

Hostel with free parking, a short walk to Hoan Kiem Lake
Along with a bar/lounge, this hostel has a coffee shop/cafe and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and dry cleaning. Private bathrooms are not en suite.
Zostay Hostel Backpackers offers 34 air-conditioned accommodations, with a hairdryer. Rooms open to balconies. Guests can surf the web using complimentary wired and wireless Internet access. Rooms have detached private bathrooms. Bathrooms include a shower. Housekeeping is provided on a daily basis.
During your stay at Zostay Hostel Backpackers, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, free self-parking and a bar are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre
  • Airport and local-area shuttle service available for a fee
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

A computer station is on site and WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at Zostay Hostel Backpackers. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Detached private bathroom
  • Hair dryer
  • Shower

Food and drink

  • 24-hour room service

More

  • Air conditioning

Policies

Check-in

Check-in time starts at noon
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Zostay Hostel Backpackers

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 16.00 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Zostel Hanoi Hostel
Zostay Hostel Backpackers Hanoi
Zostay Hostel Backpackers Hostel/Backpacker accommodation
Zostay Hostel Backpackers Hostel/Backpacker accommodation Hanoi

Zostay Hostel Backpackers Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 18 reviews
Rating 8 - Good. 5 out of 18 reviews
Rating 6 - Okay. 2 out of 18 reviews
Rating 4 - Poor. 4 out of 18 reviews
Rating 2 - Terrible. 2 out of 18 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ciaran

Bearable for one night

It was basic but convenient for the old town and local bus service. Building and room rather run down. Unfortunately no breakfast could be provided as I left too early, I would have hoped for something simple like a bottle of water and piece of fruit.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Disliked: Staff & service
The room was cute, and I got a 3 person room even though I booked a 8 person room. Beds were extremely firm, and made of a hard cushion material rather than a mattress or futon. The staff member who checked me in had an attitude and wasn’t helpful. I wasn’t given a key. It was fine for one night.
Stayed 1 night in Jan 2020

4/10 Poor

Twu Yong

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
They forgot to reserve my private room and gave it to someone else, but they were apologetic about it. They offered to let me stay in the dorm with a refund or drive me 3 km to their other property. The showers were kind of dirty and there was no hot water. It's in a very happening neighborhood with lots of nightlife.
Stayed 2 nights in Jul 2018

8/10 Good

Janne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

BINH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's a great Hotel !

it's amazing place where i went. I've just stayed one night. But many impression i realized, compare to price i paid. Staff, Location, Cleanliness are so great !

8/10 Good

Michelle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities

It's an ok hostel.

Booked this place (a bunk in a 14-bed dorm) to rest for the day before embarking on an overnight train to China. The staff were very friendly and helpful, even offering me a glass of water on arrival. It's a small act but I appreciate it. Each bunk in the 14-bed dorm had an electrical outlet and lamp. The bunk was a little hard though, and the neighbouring building was playing loud Techno music during the afternoon. You'll need to bring your own towel, and best to wear slippers when using the shower! Depending on your luck, you might encounter hostel mates who leave a lot of dirt, sand and hair in the toilet! This hostel is located amidst busy streets with lots of traffic (but then again, that's Vietnam for you) with a few eateries nearby (even stumbled on a Harry Potter themed cafe, which was quirky). It's one of the nearer stays to the train station across the bridge which goes to China.

10/10 Excellent

Hoang, HCM City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place !

Greate location at Old quarter i will come back here by next time

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hostel

This is a really good hostel, good beds with comfortable bedding, very friendly and helpful staff, a perfect location for backpackers in the old quarter, a very nice little rooftop terrace and also good coffee at the small bar downstairs. Looking forward to coming back!

8/10 Good

elida

Disliked: Staff & service

Bueno si vas a estar todo el día de paseo.

La ubicación fue buena para los pocos días que estuvimos y lo que queríamos ver. La habitación compartida estaba bien , al igual que el colchón . Difícil de encontrar , ya que está en un 2 piso y abajo no está indicado. Es un edificio habitacional que en los 2 primeros pisos tiene comercios. . El recibimiento fue muy amable. Y nos ayudo con algunas preguntas de cómo llegar a lugares .
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
スタッフは日によるけど、いい場合が殆どです。 スタッフは若くて元気で、質問すれば答えてくれます。特に気に入った点は、アヌビスのような犬がいて、かわいかったです。
Stayed 2 nights in Mar 2019

6/10 Okay

Cyril

Liked: Staff & service

Personnel agréable

Hôtel en travaux quand nous sommes venus (travaux commençant à 5h). Très bien situé, personnel très agréable 😁
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel

A nice trip to Hanoi. Very comfortable hotel and nice reception. They help me alot. The location is also perfect

2/10 Terrible

Turista de Arge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experiencie ever

We booked for two night and also for the transfer from the airport. They picked us up and took us to another hotel far away in a not nice area without saying anything before getting there. They just drop us there and it was this lady telling us that there was a problem with our room and that we were staying there just for the night and they will pick us up in the moring to go to the hostel that we originally payed for it in downtown area. We didnt really want to stay there, it was far and ugly area so she send us with a taxi to the hostel were it was this guy who didnt give a problem he just kept working on his computar without a solution and saying us that he has all the rooms full, so we figure it out that they were lieying to us and he blamed expedia for that. We just run away from that also ugly place that I wont ever recomend. We ended up in a hotel just around the corner, wich was nicer with lovely staff and also cheap. We didnt even could get a dolar back from something that we didnt used and made us have the worst experiencie.

4/10 Poor

Zoe, Taiwan

Disliked: Cleanliness, property conditions & facilities, room comfort

陰暗的住房環境

旅館只有地點好。 Expedia 提供的旅館資料不充足，此旅館有兩個地點，結果跟朋友分到不同間，兩間的距離又無法用走路的到達，被迫要換房型。 網站上說附早餐跟有吹風機，其實都沒有提供，所以Expedia應該要對此旅館重新更新資訊！ 旅館內走廊陰暗，房間內燈光也不足，住起來不舒服。

10/10 Excellent

david, HN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Khách sạn này quá ổn với chi phí rẻ

tôi ở đây 2 ngày nhưng cảm thấy rất thú vị, nhân viên luôn coi tôi như người thân, gần phố đi bộ, chợ đêm, bến xe buýt thực sự ở đây rất thoải mái

8/10 Good

Sangwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

steph, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't go in this hostel if you have choice.

During our world tour, this is the worst hotel we visited. It smells humidity and it's very dirty. We found an old and dirty knife in our nightstand... Our shower was blocked, so our private bathroom totally flooded. Finally, when we arrived at 6am they offer us to stay in the dorm waiting our room... At the check out they charged us for this stay ! If they have said us that we would have stayed in the hall... Or in town. More, it's nearby a big road, so dorms are very noisy... There are a lot of hostels around, look others before booking.