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Steigenberger Grandhotel & Spa

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Photo gallery for Steigenberger Grandhotel & Spa

Indoor pool, outdoor pool, pool umbrellas, pool loungers
On the beach, white sand, beach cabanas, beach towels
Exterior
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Pool
  • Parking available
  • Breakfast available
  • Room service

Explore the area

Map
Liehrstrasse 11, Heringsdorf, MV, 17424
  • Ahlbeck Beach
    ‪1 min walk‬
  • Heringsdorf Pier
    ‪9 min walk‬
  • Ahlbeck Pier
    ‪17 min walk‬
  • Heringsdorf (HDF)
    ‪20 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Suite

  • 65 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | Bathroom | Free toiletries, hair dryer, bathrobes, slippers

Executive Suite

  • 85 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Executive Room

Executive Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Executive Room

  • 36 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite

Premium bedding, Select Comfort beds, minibar, in-room safe

Family Suite

  • 55 sq m
  • Park view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room

  • 36 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, Select Comfort beds, minibar, in-room safe

Junior Suite

  • 55 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room

  • 36 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed

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About this property

Steigenberger Grandhotel & Spa

Family-friendly fun on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Steigenberger Grandhotel & Spa's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Steigenberger Grandhotel & Spa offers 169 accommodations with minibars and a safe. Rooms open to balconies or patios. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club and a sauna.

Children aged under 14 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Baltic Sea Grand SPA has 15 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 3 years old are not allowed in the spa without adult supervision.
During your stay at Steigenberger Grandhotel & Spa, you're just a quick walk from Islands of the Baltic Sea. You'll find features such as free WiFi in public areas and free train pick-up service, plus 3 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • For dining with a poolside location, stop by LILIENTHAL Usedom, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to body wraps, facials or hydrotherapy at Baltic Sea Grand SPA
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Islands of the Baltic Sea and Usedom Nature Park
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Steigenberger Grandhotel & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this resort measures 1549 square feet (144 square metres) and includes conference space. A health club, a sauna, and spa services are also featured at the family-friendly Steigenberger Grandhotel & Spa. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Heringsdorf resort.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 11:00 AM.
LILIENTHAL Usedom – This restaurant is located by the pool. Guests can enjoy al fresco dining (weather permitting).
Bistro WATERFRONT – This bistro serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
SPA Lounge HIIUMAA – This poolside bistro only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
DELBRÜCK Bar & Lounge – On-site cocktail bar. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free train station pick-up shuttle
  • Onsite parking available only on request
  • Parking on site (EUR 24 per day)
  • Extended parking on site (EUR 24 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 39 for adults and EUR 39 for children
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Bistro WATERFRONT
  • DELBRÜCK Bar & Lounge
  • LILIENTHAL Usedom
  • SPA Lounge HIIUMAA

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Mountain biking
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Baby monitor
  • Baby toys
  • Beach toys
  • Children's games
  • Children's toys
  • Free children's club
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,549 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lift (100 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 55.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 31 March, EUR 2.50 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 3.30 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 November - 31 December, EUR 2.70 per person, per night. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 39 for adults and from EUR 39 for children
  • Airport shuttle fee: EUR 30 per person (one-way)
  • Self-parking fee: EUR 24 per day
  • Extended parking fee: EUR 24 per night
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 55.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and outdoor lighting
Steigenberger Grandhotel & Spa offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Steigenberger Grandhotel Heringsdorf Resort
Steigenberger Grandhotel Heringsdorf
Steigenberger Grandhotel Hotel Heringsdorf
Steigenberger Grandhotel Spa Heringsdorf
Steigenberger Grandhotel Spa
Steigenberger Grandhotel & Spa Resort
Steigenberger Grandhotel Spa Heringsdorf
Steigenberger Grandhotel & Spa Heringsdorf
Steigenberger Grandhotel & Spa Resort Heringsdorf

Steigenberger Grandhotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 216 out of 302 reviews
Rating 8 - Good. 70 out of 302 reviews
Rating 6 - Okay. 13 out of 302 reviews
Rating 4 - Poor. 1 out of 302 reviews
Rating 2 - Terrible. 2 out of 302 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

K, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel perhaps some attention needs to be paid to replenishing shampoo/soap in the wellness area
Stayed 2 nights in Jan 2020

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was even better than we expected from the advertisements that led us to choose it. We stayed for three nights and would happily have stayed longer. The catering for breakfast was first class as was everything about the hotel. No effort was spared to help guests to be comfortable.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Svetlana

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in a nice location, with a very good breakfast selection. Prices are reasonable and food is great. What dented our experience was the inconsistent level of friendliness of the staff, which ranged from a genuine very eager to please to (from a UK perspective plain) rude.
Stayed 3 nights in Feb 2018

10/10 Excellent

james, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel. every thing is your finger tips
everything about the hotel was very good. especially for an english speaking person. food was very good and is such a nice place for a holiday.

10/10 Excellent

Ina, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The hotel fits perfectly into this great place. The room is great, as well as the restaurants, breakfast and Spa. Rent a bicycle to explore the town or cross the street to the beach. I'll come back!

8/10 Good

Thomas, Zug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for relexed weekend
Great Hotel for a relaxed stay - very friendly staff - great opening hours for spa and breakfast Only minus: Pools in the spa area are fairly small and not very warm (no jacuzzi)- Breakfast was good overall good but for hotels at this price & star level they usually tent to be a bit better

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good facilities, service needs improving.
Hotel is new and shiny and the facilities are clearly the best in town. However, the service level is patchy and does not reflect the excellent infrastructure. Credit where it’s due, the restaurant staff are very good. The food outlets we tried, the main restaurant and the bistro bar, both ran very well. The front desk and the bar service however are not delivering 5 star service. The front desk team seemed unsure about everything. Whilst we were there the internet went down i.e. both the business centre and the wifi. There seemed no urgency to do anything about this. By day 4 when we left, still not working. I imagine that had the tills stopped then the IT hiccup might have been fixed! There is a lot of technology in this hotel and they must have in-house IT. Totally unacceptable at these prices and more annoying by the shrugging of shoulders when asked when it would be fixed. The bar area too is most unwelcoming verging on intimidating. Overall not good enough to guarantee a return visit.

6/10 Okay

CordChristian

Disliked: Staff & service
Stayed 10 nights in Aug 2024

10/10 Excellent

Thorsten, Berlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren ja schon öfter hier. Einfach ein tolles Hotel. Service super. Frühstück, Bar und Restaurants toll. Service aufmerksam und freundlich. Wir kommen gerne wieder.
Stayed 2 nights in Nov 2024

10/10 Excellent

Katalina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grandioses Frühstück, tolle Zimmer, super nettes Personal.
Stayed 7 nights in Sep 2024

8/10 Good

Hans-J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Aug 2024

10/10 Excellent

Bernhard

Stayed 1 night in Aug 2024

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sehr schönes Hotel, Frühstück sehr lecker, große Auswahl, Personal an der Rezeption leider nicht sehr kompetent. Stritt sich mit einem Auszubildenem direkt vor den Kunden
Stayed 3 nights in Aug 2024

10/10 Excellent

Daniela

Travelled with partner
Liked: Amenities
Modernes sehr gepflegtes Haus mit sehr gutem Service. Sehr leckeres Frühstück mit allen Wünschen, die erhüllt werden und ein toller erwährmter Pool. Rundum haben wir uns sehr wohlgefühlt und kommen gerne wieder.
Stayed 4 nights in Aug 2024

10/10 Excellent

Uwe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angenehm und jederzeit erholsam. Schönes Restaurantkonzept. Tolles Frühstück.
Stayed 7 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jederzeit wieder!
Stayed 2 nights in Jul 2024

8/10 Good

Ole Haakon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Simone

Stayed 8 nights in Jul 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

Willi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Valerij

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es hat mir sehr gut gefallen. Das Zimmer war top und auch das Frühstücksangebot war super.Auch der Spa Bereich, besonders die Sauna hat mir gefallen.
Stayed 5 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne helle Zimmer, nettes Personal und super Frühstück.
Stayed 1 night in Feb 2024