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Wild Ginger Hotel

2.0 star property

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Photo gallery for Wild Ginger Hotel

Superior Room | Living area
Property grounds
Exterior
Lobby lounge
Beach

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
100 Pu'ueo Street Building A, Hilo, HI, 96720
  • Hilo Farmers Market
    ‪12 min walk‬
  • Rainbow Falls
    ‪4 min drive‬
  • Port of Hilo
    ‪8 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪11 min drive‬

Room options

View all photos for Family Suite, Ocean View

Family Suite, Ocean View | Free rollaway beds, bed sheets

Family Suite, Ocean View

  • 18 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Free rollaway beds, bed sheets

Standard Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living area

Superior Room

  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room | Free rollaway beds, bed sheets

Premium Room

  • 13 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Shared Dormitory

Shared Dormitory | Free rollaway beds, bed sheets

Shared Dormitory

  • Sleeps 1
  • 1 Single Bunk Bed

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  • Laundry
  • Housekeeping
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The price is €152
for 1 room
includes taxes & fees
17 Apr - 18 Apr
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About this property

Wild Ginger Hotel

Hotel with free breakfast, near Hilo Farmers Market
A microwave in a common area, laundry facilities and express check-out are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a picnic area.
Wild Ginger Hotel offers 18 accommodations with a ceiling fan. Bathrooms include a shower. Housekeeping is offered on a daily basis and hairdryers can be requested. Rollaway/extra beds (complimentary) are also available.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The free breakfast at Wild Ginger Hotel gets good marks from our customers. During your stay, you're just a quick walk from Hamakua Heritage Corridor. Features include free WiFi in public areas and free self-parking, plus laundry facilities.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Amenities include laundry facilities and a shared microwave
  • Guests have great things to say about the central location and the clean guestrooms
  • 12 minutes by foot from Hilo Farmers Market and a 4-minute drive from Rainbow Falls
Free breakfast is served daily. Public spaces have free WiFi. Wild Ginger Hotel also features a garden, a picnic area, and laundry facilities. Free self parking is available.

This Hilo hotel is smoke free.

Guests are served a free continental breakfast daily from 7:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM

Things to do

  • Water sports equipment

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Refrigerator

More

  • Ceiling fan
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - TA-031-350-1696-01
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 3260020080000, TA-090-400-9216-01, GE-090-400-9216-01

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Wild Ginger Inn Hotel Hilo
Wild Ginger Inn Hotel
Wild Ginger Hilo
Wild Ginger Hotel Hilo
Wild Ginger Inn b&b
Wild Ginger Inn Hilo
Wild Ginger Inn Hotel & Hostel Hilo, Hawaii
Wild Ginger Inn Hotel & Hostel Hilo Hawaii
Wild Ginger Inn Hotel
Wild Ginger Hotel Hilo
Wild Ginger Hotel Hotel
Wild Ginger Hotel Hotel Hilo

Wild Ginger Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 275 out of 662 reviews
Rating 8 - Good. 141 out of 662 reviews
Rating 6 - Okay. 71 out of 662 reviews
Rating 4 - Poor. 56 out of 662 reviews
Rating 2 - Terrible. 119 out of 662 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ulani

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

James, Pahoa

Stayed 2 nights in Dec 2024

2/10 Terrible

Abbi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Lisa

Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
This place was horrible. Poor lighting. No AC. Dirty Rooms. told it takes 10-15 minutes to heat up water so if we needed hot water sooner, they offered a public shower on the main floor. I did not stay here! Checked out right after I checked in.
Stayed 2 nights in Dec 2024

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep your expectations very low!
Down the creek stairs, and once you get past the construction site, you can make your way to the room. Not a bad size. I wouldn’t say it felt “clean” but tried to have a shower and it pretty much “spat” at me. Was told I could go back up stairs to shower up there.nno thanks. The noise… all night the birds or whatever just drove me insane! So loud!! The “continental breakfast” was a begal or a small stoggy blueberry muffin. Some dodge looking egg. No coffee but creamer out for coffee. Weird. For the price, and I somehow paid a lot less than “advertised” on a special deal. It was still 3 times more than what I’d have wanted to pay.
Stayed 1 night in Dec 2024

2/10 Terrible

Philip

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Felt like living in a jungle. Flies, bugs, spiders, even a lizard in the room. Towels were dirty and stained, amenities were expired, no hot water when showering. There was mold on the breakfast food items and coffee machine was not working and didn't have coffee available last 4 days out of 7 days stay.
Stayed 7 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The building is clean but old, the roof can use a good cleaning and fresh paint. No issue with hot water for shower. Breakfast is ok, fresh fruit, bagel, muffins.
Stayed 1 night in Dec 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nice people on the property.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria C

Stayed 5 nights in Nov 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Marjory

Travelled with partner
Liked: Staff & service
Lovely staff who were very helpful. The property was built in 1920 by the grandfather of the young lady who managed the hotel during our visit. She told us that plans are being made to refurbish the hotel. We stayed in the ocean view room where the views are stunning. The hotel does need some modenisation in some parts.
Stayed 2 nights in Nov 2024

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old property that is a great retreat in spite of it's foibles. Three years ago when I stayed he my concern was the safety of the neighborhood. There has been a remarkable change for the better. For the price you can't beat it. The staff is wonderful.
Stayed 1 night in Nov 2024

8/10 Good

Benshun, Millburn

Travelled with family
Liked: Staff & service, amenities
Good staff, nice to people
Stayed 2 nights in Nov 2024

10/10 Excellent

Melissa

Stayed 1 night in Oct 2024

2/10 Terrible

Sheryll

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was difficult to find and seedy, no hot water the very sweet front desk girl was told to tell anyone who complained to use the lobby shower
Stayed 1 night in Oct 2024

4/10 Poor

Adrian

Disliked: Cleanliness, property conditions & facilities
Do better
The room we were in was a bit dirty such as a lot of dust and stuff on the bed that we ended up wiping off aswell as under the red was a used q-tip and more trash, more importantly the pillow looked stained or maybe it was mold we didn’t know, the blanket that was provided in the room was one of those blue moving blankets that’s it, that and a very thin sheet was all we had, we even tried to go buy our own blankets for the night however the stores were closed at the time. Will not be back that’s for sure
Stayed 1 night in Oct 2024

4/10 Poor

Cathrine

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s an old hotel no hot shower i woke up with some bug in my room but bed was comfortable restaurant nearby they provide basic breakfast only stayed for a night
Stayed 1 night in Oct 2024

8/10 Good

Nathaniel, Raleigh

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

2/10 Terrible

sree ram

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a dump , and the most unhygienic place I have ever been to , the bathroom was full of bugs and the actual maintainace was very pathetic , paints peeling everywhere , the facilities were horrible , they did not provide fresh towels , they left damp Towels on the bed , the I have lots of picture to share , when asked they were rude and asked to contact Expedia , this was the single Most worst experience of my life , it was very unhygienic , unsanitary and completely unsafe , Thai property should be removed from your listing , bare minimum checks should have been done by your team , this is just not acceptable , we had no choice but to stay as it was a late check in and there were no options , Expedia needs to take responsibility and act
Stayed 2 nights in Oct 2024

10/10 Excellent

Simone

Travelled with group
Liked: Staff & service
Very convenient spot to swim the turtles by driving for a few minutes towards the airport, a great breakfast with fruits and homemade cakes, overall a very good deal if you enjoy staying in a vintage building with a bit reduced comfort

10/10 Excellent

nava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazingly welcoming.It's a wonderful Hilo institution that is a local treasure.
Stayed 2 nights in Oct 2024

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service
Great staff. It is a rustic hotel (no AC, TV, sloped floors, etc) But it was comfortable with a very nice staff. Don’t let first impressions scare you off. I loved falling asleep to the frogs and other night life.
Stayed 3 nights in Oct 2024

2/10 Terrible

Ellen Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not believe any above 2 star review. The worst ever and I have been around the world. I continue to report fake reviews. I suspect the pictures over a decade old. Dirty, moldy, buggy, should be condemned.

8/10 Good

Eric, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my first night, so i extended my stay by two days. Don't listen to the folks who prefer a sterile "downtown" hotel experience - The Wild Ginger IS Hawai'i. Historic building, amazing staff, and the convenience of being right on the edge of downtown Hilo. Minutes from lava tubes, waterfalls, and beaches. Will definitely stay here again next time I'm on the Big Island!
Stayed 2 nights in Oct 2024