was told that I should wait for notification by text before coming on site due to additional cleaning, etc. and check-in times could not be guaranteed for 4:00. We waited until after 6 and finally called only to receive an apology explaining that the villa had been ready for some time. We literally hung around in Savannah needlessly for hours.
The villa appeared to be clean and attractive. I own businesses so I enjoy vacation time to spend some time with TV watching, but I couldn't figure out the TV system. I didn't know about ROKU a discount system for movies, etc. It was three days before it was settled. At first the batteries were replaced then a tutorial, etc. I'm sure there are many people who don't know about this system.
The walls going upstairs where my daughter's room was had been repaired and apparently painted over in spots.
We went on the enclosed deck and removed cobwebs. This extra cleaning did not reach that area.
I was in the master bedroom, where the shower curtain needed to be repaired.
We drove to the beach to park in the usual lot. We usually take the shuttle. When they looked at our pass we were told that the lot was only for owners and we would have to use another lot. We called Beachside who later admitted they were not aware that change had been made.
We had pillows with no cases and more. Beach Rentals always responded, but I didn't call on everything because as I told them I deal with issues in business every day and I didn't want to spend my vacation time on matters like this.
This was my first time with your company and Beach Rentals. I don't know who was at fault. I may not have any other organization to go through, but if i could find someone else, I think it is in my best interest to do so.
Gwendolyn Moseley Dozier