Emailed twice and phoned 6 times (they only answered twice) to arrange late check in, to be told they would text me details, for that not to happen.
Ended up being charge twice, once by them and once by Expedia, (got my refund next morning)
Went to pick my daughter up from airport , to come back and key card not work, phone number on door isn’t for there after hours service (so why have it at all), looked around whole building and no number at doors to call, finally find a number on a key box in badly lit stairwell, to be told should be with you in 20mins, he couldn’t get us in as master key wasn’t in the box it should have been and no master inside main building, to then have to wait a further hour, no manager answering security service, so owners had to come. No apologies from anyone. Got back in our room at 12.30am freezing cold by this point.
Only one bowl in room that can sleep 3 and no spoons, no PC milks for tea or coffee that was supplied.
Over all a very disappointing stay.