8/10 Hyvä
Steven F.
17.10.2024
Great property in the heart of Surf City
My family had a great experience here. The property is large, well-furnished, and has an unbeatable location. There's even an ocean view from the top deck!
Furthermore, we were impressed with Ward Realty's communication. Their customer service is excellent, always someone to pick up the phone and lots of helpful email/text reminders before and during our trip.
We only had two small issues:
1) This property has a strong musty/mildew smell coming from the bottom floor. This was not something we were aware of when completing this booking. Fortunately, the weather was nice enough that we were able to crack some windows and ventilate the property throughout our stay, but as an asthmatic and with a young child, this is something I would have appreciated knowing in advance. Had the weather been warmer or cooler, it would not have been possible to ventilate the property without sacrificing comfort.
2) While the property was neat and orderly, it was not entirely clean when we arrived. The bathrooms and kitchen surfaces were clean. However, the floors were very dirty, the coffee maker required multiple cleaning cycles with vinegar before it was useable, lots of things were dusty, and some comforters had obvious stains. As a result, we had to do some cleaning upon arrival that we were not expecting.
Overall, we did really enjoy our stay and I will book with Ward Realty again. I suggest they address the mildew, though, and perform more thorough cleanings prior to guest arrival.
Steven F.
Yöpyi 10 yötä lokakuussa 2024