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Island Shangri-La, Hong Kong

5.0 star property

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Photo gallery for Island Shangri-La, Hong Kong

Exterior
Premier Suite, 1 King Bed, Harbour View | Premium bedding, minibar, in-room safe, desk
6 restaurants, breakfast, lunch, dinner served; international cuisine
Family Suite (Hong Kong Wonders Themed) | City view
Body treatments, aromatherapy, body wraps, body scrubs, thalassotherapy

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking available
  • Spa
  • Breakfast available
  • Bar
  • Room service

Explore the area

Map
Pacific Place, Supreme Court Road, Central, Hong Kong
  • The Peak Tram
    ‪9 min walk‬
  • Lan Kwai Fong
    ‪17 min walk‬
  • Hong Kong Convention and Exhibition Centre
    ‪20 min walk‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪37 min drive‬

Room options

View all photos for Premier Suite, 1 King Bed, Harbour View

Premier Suite, 1 King Bed, Harbour View | View from room

Premier Suite, 1 King Bed, Harbour View

  • 88 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Garden Lodge)

Room, 1 King Bed (Garden Lodge) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Garden Lodge)

  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | View from room

Suite, 1 King Bed, City View

  • 85 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Fishermans Cove)

Room, 1 King Bed (Fishermans Cove) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Fishermans Cove)

  • 44 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Harbour View Suite King

Harbour View Suite King | Premium bedding, minibar, in-room safe, desk

Harbour View Suite King

  • 88 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite King

Executive Suite King | Living area | 55-inch LCD TV with satellite channels, TV

Executive Suite King

  • 82 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Peak View King

Deluxe Peak View King | Premium bedding, minibar, in-room safe, desk

Deluxe Peak View King

  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Horizon - Peak View)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Horizon - Peak View)

  • 41 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Peak View Twin

Deluxe Peak View Twin | Premium bedding, minibar, in-room safe, desk

Deluxe Peak View Twin

  • 41 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Harbour View King

Premium bedding, minibar, in-room safe, desk

Deluxe Harbour View King

  • 41 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour View Twin

Premium bedding, minibar, in-room safe, desk

Deluxe Harbour View Twin

  • 41 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Suite (Hong Kong Wonders Themed)

Family Suite (Hong Kong Wonders Themed) | Premium bedding, minibar, in-room safe, desk

Family Suite (Hong Kong Wonders Themed)

  • 88 sq m
  • Harbour view
  • Sleeps 5
  • 1 King Bed

View all photos for Horizon, Room, 2 Single Beds, Harbour View

Premium bedding, minibar, in-room safe, desk

Horizon, Room, 2 Single Beds, Harbour View

  • 44 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon, Room, 1 King Bed, Harbour View

Premium bedding, minibar, in-room safe, desk

Horizon, Room, 1 King Bed, Harbour View

  • 44 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds (Horizon - Peak View)

Room, 2 Single Beds (Horizon - Peak View) | Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds (Horizon - Peak View)

  • 41 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed, Harbour View (Grand)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, Harbour View (Grand)

  • 44 sq m
  • Harbour view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds, Harbour View (Grand)

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Single Beds, Harbour View (Grand)

  • 44 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed (Grand - Peak View)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed (Grand - Peak View)

  • 41 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds (Grand - Peak View)

Premier Room, 2 Single Beds (Grand - Peak View) | Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Single Beds (Grand - Peak View)

  • 41 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite (Campervan Haven Themed)

Family Suite (Campervan Haven Themed) | Premium bedding, minibar, in-room safe, desk

Family Suite (Campervan Haven Themed)

  • 82 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed

View all photos for Family Suite (Treetop Hideout Themed)

Family Suite (Treetop Hideout Themed) | Premium bedding, minibar, in-room safe, desk

Family Suite (Treetop Hideout Themed)

  • 82 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed

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View from property

JW Marriott Hotel Hong Kong

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (1002)
The price is €342
for 1 room
includes taxes & fees
20 Apr - 21 Apr
JW Marriott Hotel Hong Kong

About this property

Island Shangri-La, Hong Kong

Luxury hotel connected to a shopping centre in Hong Kong with 6 restaurants
Along with 6 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and 2 coffee shops/cafes are on-site.
Island Shangri-La, Hong Kong offers 544 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy.
Our customers tell us that they can't get enough of the helpful staff at Island Shangri-La, Hong Kong. During your stay, you'll be connected to a shopping centre and just a quick walk from The Peak Tram. Enjoy features like free WiFi in public areas, plus 6 restaurants and 2 coffee shops/cafes.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • For dining with ocean views, stop by Restaurant Petrus, one of the property's 6 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to aromatherapy, body treatments or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 9 minutes by foot from The Peak Tram and a 3-minute drive from Victoria Harbour
Island Shangri-La, Hong Kong offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 6 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A meeting room and limo/town car service are available. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Island Shangri-La, Hong Kong. Parking is available for a fee.

This Hong Kong hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Restaurant Petrus – Overlooking the ocean, this fine-dining restaurant serves breakfast, lunch and dinner.
Cafe TOO – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Summer Palace – This fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. 1-star Michelin rating. Open daily.
Lobster Bar and Grill – This seafood restaurant specialises in seafood and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Nadaman – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (HKD 700 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: HKD 398 for adults and HKD 398 for children
  • 2 coffee shops/cafes
  • 6 restaurants
  • A bar/lounge

Restaurants on site

  • cafe TOO
  • Lobster Bar and Grill
  • Nadaman
  • Restaurant Petrus
  • Summer Palace

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Thalassotherapy

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Due to renovations, swimming pool and Ming Pavilion is not available from September 2, 2024 to September 8. 2024.
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HKD 660.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately HKD 398 for adults and from HKD 398 for children
  • Valet parking fee: HKD 700 per night
  • Rollaway bed fee: HKD 660.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Club Lounge hours are 7 AM-9 PM. Children under 12 years old are allowed in the Club Lounge until 7 PM and must be accompanied by an adult.
The listed child breakfast fee applies to guests age 11 and younger.

Property is also known as

Island Shangri La Hotel
Island Shangri-La Hong Kong
Island Shangri-La Hotel
Island Shangri-La Hotel Hong Kong
Shangri-La Island
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La
Island Shangri La
Island Shangri La, Hong Kong
Island Shangri-La, Hong Kong Hotel
Island Shangri-La, Hong Kong Hong Kong
Island Shangri-La, Hong Kong Hotel Hong Kong

Island Shangri-La, Hong Kong Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 657 out of 898 reviews
Rating 8 - Good. 177 out of 898 reviews
Rating 6 - Okay. 35 out of 898 reviews
Rating 4 - Poor. 19 out of 898 reviews
Rating 2 - Terrible. 10 out of 898 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient located and near train station. It’s walkable to the big shopping center with a lot of high-end stores, Trendy stores and nice restaurants, all within the mall. The hotel staffs are very helpful and friendly. The rooms are bigger than I expected. Even it’s an a bit of style, but it’s very clean. overall great experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Starry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
The location of the hotel is amazing and the service is great too. The room is a bit smaller than expected but the view of the peak is simply gorgeous!
Stayed 2 nights in Dec 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property
Stayed 2 nights in Dec 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Island Shangri-La is an exceptional gem that redefines luxury. The customer service is unparalleled—attentive, warm, and truly top-notch. The grand rooms are beautifully designed, offering stunning views and ultimate comfort. Its prime location makes exploring the city effortless, while the dining experience is a culinary delight, with an array of exquisite options that cater to every palate. A perfect choice for an unforgettable stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ruben Diego

Stayed 1 night in Dec 2024

8/10 Good

Clare

Stayed 3 nights in Dec 2024

10/10 Excellent

QI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is best hotel we stayed in our 20 days China trip including HongKong, chengdu and Beijing. Hongkong’s island Shangri-La provided high quality stay experience with clean room, nice view and surprisingly rich breakfast and friendly staff. Very happy with 4nights stay in this hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel we stayed at and we have stayed at numerous 5 star hotels. This was a six star hotel
Stayed 4 nights in Nov 2024

10/10 Excellent

John, Fredericksburg

Stayed 1 night in Nov 2024

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with staff who went above and beyond to accommodate our requests and needs.
Stayed 4 nights in Dec 2024

10/10 Excellent

georges

Stayed 1 night in Nov 2024

6/10 Okay

Christian

Liked: Cleanliness, staff & service, amenities
Disappointing stay. Rooms have been nicely updated, but the Shangrila “smell” is too strong and quite nauseating. The in-room water dispenser (hot and cold water) is very noisy as it boils water every 10-15 minutes. The light switch panel next to the bed was flashing on and off the entire time and the night light switch was faulty.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean
Stayed 2 nights in Nov 2024

10/10 Excellent

Gary

Stayed 3 nights in Nov 2024

10/10 Excellent

Joseph

Stayed 1 night in Nov 2024

10/10 Excellent

LOUELYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-la is superb
Superb service and hospitality
Stayed 4 nights in Nov 2024

8/10 Good

Henrry

Stayed 1 night in Oct 2024

10/10 Excellent

Reese

Stayed 4 nights in Oct 2024

10/10 Excellent

Zhiqiang

Liked: Cleanliness
Stayed 4 nights in Sep 2024

4/10 Poor

Yu-er

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The worst Shangri-La experience ever. Checked in around noon. Understood that the room is not ready so we went out for lunch. Came back after 3pm only to realize that our room was still not ready. We finally got our room keys at around 5pm... Staff compensated us 500 HKD credit after we started to complain (politely of course). So I’m guessing if you’re being nice and wait without saying anything, you would not get anything. Our harbor view room was prob the worst among their harbor view rooms… not exactly facing harbor at all…but maybe because I have too much expectation for them. I had really good experience at the Shanghai Shanghai-La. Not sure if this is common Hong Kong service style, 5 star hotel reception staffs give attitude during check in and check out. I need to do early check out and there’s no one in the lobby, ZERO, I’ve only seen this situation in Australia where we’re staying in the middle of nowhere. But This is Hong Kong! I have to call the front desk while I’m literally at the front desk! And the lady came out like somebody just punched her in the face... anyway the only nice thing I can say about this hotel is that the room is newly renovated, gorgeous interior design. Love the modern Chinese decoration but service sucks, just hope this is not discrimination that I’ve heard a lot before…
Stayed 1 night in Oct 2024

10/10 Excellent

Ma. Cristina

Stayed 3 nights in Oct 2024

10/10 Excellent

Mona

Stayed 2 nights in Oct 2024