Rented a studio through VRBO at the Hawaii Imperial resort in Waikiki., Vrbo# 649377 I'll start out by saying the location was great. The condo is located in the heart of Waikiki, plenty of shopping, restaurants, 1 block from the beach and easy to get around on the bus. It is on the 2nd floor, view of the street. However, beginning about 7:00 a.m. several delivery trucks line up right below the balcony with their refrigerator units running, throughout the day. It is very noisy.
When you enter the resort lobby it is beautiful. We never expected what we walked into. We were so disappointed in our unit, it was filthy. The shower had black mold growing in the tracks of the door and on the wall. The rack in the shower old and rusty, lights in the bath were covered with sticky filth, The furniture, floors, bath matt, curtains, throw rugs, appliances, countertops knife holder were gross. There was food in the cupboards left by others. Although the appliances in the unit were fairly new they had not been clean in quite some time. This unit is dirty and run down. I have pictures to prove.
After 3 days of talking to the staff, we asked the day manager to come up to take a look, she was shocked by the appearance of this unit. She told us they have units they rent but this unit is maintained and rented by the owner not the Imperial Hawaii Resort. The resort does come in and provide towels and bar soap but do not do a thorough cleaning for this unit. She also took photos. She advised us they could have someone at least clean the shower at an additional cost to us. keep in mind we already paid a cleaning deposit when we booked thru VRBO. The manage contacted us a bit later and said they would do it at no charge to us.. My husband contacted the owner and he stated that he pays the Hotel to clean and he would take it up with them. He agreed to refund the cleaning fee, and he sent send a partial refund in check form. We gave this unit 1 star because the owner did respond in a timely manner.