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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

Reception
Exterior
Property amenity
Premium bedding, in-room safe, desk, laptop workspace
Outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
4900 Federal Plaza Drive, Houston, TX, 77092
  • Memorial City Mall
    ‪10 min drive‬
  • CityCentre
    ‪12 min drive‬
  • Baseball USA The Yard
    ‪12 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪36 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (HEARING)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Premium bedding, in-room safe, desk, laptop workspace

Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (HEARING)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Leisure)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

Hotel in Houston with free breakfast and 24-hour fitness centre
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG offers 79 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
The free breakfast at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG gets good marks from our customers. During your stay, you'll be close to Karbach Brewing. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business centre, a meeting room and convenience store
  • On-site recreation includes a 24-hour gym
  • 10 minutes by car from Memorial City Mall and 11 minutes from Westheimer Rd
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG also features multilingual staff, laundry facilities, and a corner/local shop. Free self parking is available.

This Houston hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 412 out of 788 reviews
Rating 8 - Good. 185 out of 788 reviews
Rating 6 - Okay. 58 out of 788 reviews
Rating 4 - Poor. 48 out of 788 reviews
Rating 2 - Terrible. 85 out of 788 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Kacie

Disliked: Cleanliness, property conditions & facilities
I came here for hot tub as advertised and this is not one. The walls are all banged up. Not like a holiday inn.
Stayed 1 night in Jan 2025

10/10 Excellent

bonifacio

Stayed 1 night in Jan 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
.....
Stayed 4 nights in Dec 2024

10/10 Excellent

DONA, BEDFORD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

JESUS

Stayed 2 nights in Dec 2024

10/10 Excellent

Oscar

Stayed 1 night in Dec 2024

2/10 Terrible

James

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, the place had no ice machine working... The bed was fine the room was fine... The guy at the front desk was no help at all... Stay somewhere else if you can
Stayed 2 nights in Oct 2024

4/10 Poor

Dianne

Disliked: Staff & service

Roaches crawling on the floors.

Our room had bugs crawling on the bedroom and bath floor and the tub.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alan

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business stay

Overall decent stay, but why in the hell don't they put down some non slip mats or stickers in the tubs.
Stayed 3 nights in Nov 2024

2/10 Terrible

Angel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

Broke into my vehicle Smashed my glass Hotel did not reimburseme me after i booked for three days but yet they rented my room out How im i going to stay therr after they broke inti my vehicle and had to buy a new glass.
Stayed 3 nights in Nov 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities

Never Stay

Although the staff was friendly. The last day I was there. I woke up to a roach crawling on me! When turned on the light they were crawling on water cup as well. Im disgusted. Im praying I dont take roach eggs to my home! When I asked to speak with the manager but no one was available. All they gave me was email address. Not only is bug infestation nasty its unsanitary. The water pressure was extremely low and it didnt really get hot. The furniture was stained and the cover was completely ripped on the rolling chair. It needed paint on the walls and the vents in the bathroom were barely holding on. I will never stay here again and actively seeking a refund.
Stayed 2 nights in Nov 2024

8/10 Good

Víctor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very good
Stayed 2 nights in Nov 2024

2/10 Terrible

Angie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roach hotel

The were roaches in the room. I booked a king size bed room, the didn’t have one. I had to get the only room available. I didn’t stay, I left because it was just nasty.
Stayed 1 night in Oct 2024

8/10 Good

Erik

Stayed 1 night in Oct 2024

10/10 Excellent

Priscella

Stayed 1 night in Sep 2024

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Vince

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

My truck was broken into while parked by front ent

Stay away from this hotel 5 vehicles was broken into and still haven’t heard back from hotel about fixing my truck window!!😡😡
Stayed 1 night in Oct 2024

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left early due to a cockroach infestation. I requested a refund due to the conditions and was told that it isn't hotel policy to provide a refund. I've stayed at many hotels and this is the worst one. If you desire cleanliness and a lack of bugs in your room, this isn't the hotel for you.
Stayed 5 nights in Oct 2024

6/10 Okay

Judy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was standard size which was fine. But the condition of the room was below average. The carpet was threadbare and the curtains /shades were stained in several places. The bed skirts ( 2 queen beds) were so wrinkled it looked like they had been wadded up in a ball and then put on the bed. The bathroom was fine, but very low water pressure. Took twice as long to shower since there was not much water coming out. The grounds seemed okay when we checked in, but the next morning, there were broken windows/glass next to several of the cars in the parking lot. Very unsettling. On a positive note, the check-in and check-out was easy and the front desk staff were very friendly!
Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Stayed 1 night in Sep 2024

6/10 Okay

KELLY

Stayed 1 night in Sep 2024