2/10 Hirveä
Alexius
Matkusti perheen kanssa, Matkusti pienten lasten kanssa
20.8.2024
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Unfortunately hilton has became a disappointment after this stay . The water was not working majority of our stay this past weekend . Without doubt the staff didn't make anyone aware. Therefore you had to physically ask them when you realized the water didn't work . Once aware staff was very dismissive has no answers . Affected majority of myself and families trip unable to shower and clean ourselves correctly as the water would cut off mid shower multiple times . As well the rooms had maintence issues upon checkin that weren't addressed . Management isn't going to help you they were visually discriminating towards my family , and told us to check out instead of addressing concerns. While allowing others to switch rooms . Management physically checked our rooms knowing they already knew the issue was present . Unfortunately making us to come off as none truthful but we are honest . The manager also avoided speaking to us for 10-15 minutes . The hotel only helped one day with cost when we had the issue two days which was our entire trip . Manager was very aggressive , and dismissive worst experience I've had at a hilton .
Alexius
Yöpyi 3 yötä elokuussa 2024