8/10 Good
Hannah, Philadelphia
Travelled with family
27 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my account of the hotel, good and bad. Before arriving, I attempted to call the hotel directly and it was difficult to speak to a person. It rang and rang 20 times with no answer or voicemail. I would reach someone 1 out of 5 times I called. When someone answered, they were extremely kind and helpful. I want to mention Holly, especially. Walking in, the hotel looks new and aesthetically pleasing. Same for the rooms. The first room didn't have a working mini fridge, so we were given a different room. A few downers were the towels not being soft and we saw 3 roaches in the room. Like yikes! The shower door wouldn't stay closed. It was off-balanced. The free breakfast was the standard make your waffle and mediocre options I wouldn't pay money for. I ate at a diner 2000 feet away, the next day. They have 6 restaurants in walking distance which was so nice for dinner and an extensive breakfast. The bar was not open, as far as I could see. The TV was on, but the bar was used to hold Amazon packages. The gym was enough. I went once, and it was one other person there, so one broken treadmill is no big deal. The vinyl floor in the gym needs to be replaced. We enjoyed the swimming pool. The water was room temp. Check out was literally 60 seconds. It was a good place, but I don't do roaches.
Hannah
Stayed 3 nights in Aug 2024