2/10 Terrible
Kelly B., Owosso
4 Apr 2025
Disliked: Cleanliness
DO NOT BOOK-Absolutely Atrocious
DO NOT BOOK – Unsafe, Filthy, and MisrepresentedWe were unable to stay at this property due to serious safety and cleanliness issues that made it completely uninhabitable — especially for a family with children. Upon arrival, we discovered that the deck was literally falling apart, and the railing was so unstable that it nearly caused our child to fall. This was a terrifying moment and a clear indication that the property is not maintained to any reasonable safety standard.Inside the home, the situation was no better. The entire place was filthy. Cockroaches were present, and every air intake vent was thickly coated with dust and grime — a serious health concern for anyone, let alone young children. Not a single piece of furniture matched the listing’s description or photos. Everything felt like it was thrown together without care or accuracy.We immediately contacted Vrbo and the property manager, expecting urgent action for what was clearly a dangerous and unacceptable situation. Unfortunately, Vrbo was absolutely no help. They refused to hold the property owner accountable, did nothing to assist us, and still allowed them to keep our money — even though we could not stay there for the health and safety of our family.This experience was incredibly frustrating and disappointing. We booked in good faith and were left without a safe place to stay. I would strongly urge anyone considering this property — or using Vrbo — to reconsider.
Kelly B.
Stayed 7 nights in Mar 2025