4/10 Poor
Bernadette R.
5 Mar 2025
Disappointing Stay Due to False Advertising
The property was sufficient in terms of space for our group. While well maintained with pleasant outdoor surroundings (i.e. great sledding hills for the kiddos) - my overall experience was disappointing. The listing described a well equipped property with additional amenities such as a pool and tennis courts. In reality, the kitchen appliances were extremely outdated and in need of an upgrade. One of the upstairs bedrooms also had a faint annd unpleasant odor. The biggest issue, however, was the misleading description of amenities. The listing clearly stated that the pool and tennis courts were available, and I even confirmed this twice - once via text during my stay and once with the property manager over the phone prior to my arrival. Yet upon arrival, both the tennis courts and pool were closed. we were all disappointed because one of the reasons we chose this property was for the pool and tennis courts! I contacted customer service multiple times, only to receive conflicting explanations, including an absurd claim that an avalanche had caused the pool closure. This level of miscommunication and false advertising is unacceptable. To make matters worse, I was not offered a refund for the amenities I was promised but could not use. I would not recommend this property to others unless management improves transparency and communication.
Bernadette R.
Stayed 3 nights in Feb 2025