2/10 Hirveä
Brenda
Matkusti ryhmän kanssa, Matkusti perheen kanssa
4.11.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Reserved 2 rooms a year in advance before prices jumped for Taylor Swift. The card I used at the time had since been compromised but since I chose to pay at the hotel I was going to give them a new card I wanted to pay with when we checked in. Someone from hotel called my number asking for the other person 1 of the rooms was under without ever identifying himself as being from Baymont. We did not understand him & said it was a wrong number which really it was. He never tried again & we thought maybe it was the hotel so we called back. He said the card I used to reserve the room declined & since I said it was a wrong number the ONE time he tried to call he had to cancel the reservation. I told him the card declined because I had a new number & asked why I couldn’t just give him the new number but he said it was too late. I asked him about our other room & he said he had it but he would have to cancel that one too because the card declined. I again said I had the new card number but he refused to take it & said I should have updated it in Expedia which isn’t an option after your reservation was made. They up & cancelled everything on us. We were still 2 hours away & it was a few hours before 3pm checkin. I have never had a hotel run a card before we arrived & aren’t there in person. Usually at check-in they ask for ID & card when you are IN PERSON. It made no sense other then they could turn around & rebook the rooms for $300 more under the Taylor Swift inflated prices.
Brenda
Yöpyi 1 yön marraskuussa 2024