6/10 OK
Laura, helsinki
17.11.2014
Huonoa: Henkilökunta ja palvelu
They never heard of hotels.com??
The service at reseption was bad. We arrived with paid reservation with all printed documents and they said they never heard of hotels.com and didnt have the room and we should make new reservation and pay again. It took us 2hours to make them admit that we are right and finally make the call to hotels.com and confirm its alright. Then they offered us a poorer room. We had to self ask for compensation for being angry, hungry and lost all evening to this. We finally got compensated with better rooms and dinner. They advertise that they have sauna but it WAS NOT IN USE!! Hotel otgerwise don't expect more than 3 Star rooms. Carpets make them look untidy.