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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Exterior
Reception
Front of property – evening/night
View from property
View from property

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Breakfast available
  • Air conditioning
  • Gym

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Museum of Science and History
    ‪5 min walk‬
  • Friendship Park
    ‪5 min walk‬
  • Baptist Medical Center Jacksonville
    ‪13 min walk‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 28 sq m
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Room, 2 Double Beds (Riverfront) | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 27.9 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

Pool

Hyatt Regency Jacksonville

Pool
Pet-friendly
Free WiFi
Restaurant
4.4 out of 5, Excellent, (1157)
The price is €233
for 1 room
includes taxes & fees
7 Feb - 8 Feb
Hyatt Regency Jacksonville

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk Jacksonville hotel in Downtown Jacksonville with 2 restaurants
2 restaurants, an outdoor pool and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and a safe. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
DoubleTree by Hilton Hotel Jacksonville Riverfront's great location gets high marks from our customers. During your stay, you're just a quick walk from Museum of Science and History. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy American cuisine at St. Johns Provision Co., one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Museum of Science and History and a 3-minute drive from Jacksonville Museum of Modern Art
  • Pets welcome for a fee
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
St. Johns Provision Co. – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris – Overlooking the pool, this steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay (maximum USD 99 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19.95 for adults and from USD 11.00 for children
  • Covered self-parking fee: USD 20.00 per day (in/out privileges)
  • Valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD99 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6 AM to 10:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 344 out of 1173 reviews" "
Rating 8 - Good. 188 out of 1173 reviews" "
Rating 6 - Okay. 277 out of 1173 reviews" "
Rating 4 - Poor. 180 out of 1173 reviews" "
Rating 2 - Terrible. 184 out of 1173 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Stayed 2 nights in Oct 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property could be great but it just seemed very run down and in desperate need of updates/remodeling. The staff was excellent. Very friendly and helpful people work there.
Stayed 4 nights in Oct 2024

4/10 Poor

Roderick

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had mold in our room. Had to switch rooms twice in order to have a room that did not make my wife sick
Stayed 4 nights in Oct 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

juliette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Difficult room navigation
The front desk agents were amazing and incredibly friendly as they accommodated my concerns to the best of their abilities. My initial room was placed next to an elevator shaft which could be heard 24/7, although great view and cleanliness. I was moved down several floors to a smaller room and had difficulties with the bathroom (shower knob fell off), the balcony door would not open unless forced, and the AC was very hard to switch gears. I have had very good rooms in the past and will be returning back despite the blunders.
Stayed 2 nights in Oct 2024

2/10 Terrible

DeWayne

Stayed 3 nights in Sep 2024

2/10 Terrible

Adrian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and drafty!
It is a very old and drafty hotel. The reception area is beautiful but the room we booked and the alternate room we were offered both facing the river, had great views but we're drafty and noisy. The doors to the balcony had about an inch gap in it. We could not stay there and moved on. Now the refund we were promised is slow in coming back to us. Terrible shame as he location and views are great.
Stayed 1 night in Oct 2024

8/10 Good

Rohil

Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was mediocre and not very clean. Outdated and in need of serious updates.
Stayed 2 nights in Oct 2024

10/10 Excellent

Placido, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive staff
Stayed 1 night in Oct 2024

6/10 Okay

Daniel, Pembroke Pines

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Glass shower door was broke so they replaced it with a rod instead. Stained couch and carpet. Cigarette Buts outside.
Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

David

Stayed 4 nights in Oct 2024

10/10 Excellent

Stacy

Stayed 1 night in Sep 2024

6/10 Okay

Rodnique

Stayed 2 nights in Oct 2024

8/10 Good

Katherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received a deal on this hotel through Expedia, so all in all it was absolutely worth what I paid for. The room was clean but dated. It’s obvious some of the furniture suffered water damage at some point, and the balcony door didn’t open. The ice machine was broken. The hotel has easy access to the Riverwalk and is walkable to some dining options and the Skyway, so getting around Jacksonville was a breeze. At the rate I paid, I definitely would stay again. But not for full price.
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Very busy because of hurricane evacuees. Rooms could be updated, maintenance was not being performed to the standard of a 4 star hotel, but the breakfast was good
Stayed 2 nights in Oct 2024

2/10 Terrible

Leison, Woodbridge

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

kerry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not high end at all.
The room has two twin beds. That super cheap for s so called high end hotel. The blanket on the bed was dirty. There was mold over near the balcony. You can hear all the noise from outside . Ice machines on three different floors did not work. Other than the location it was a bad stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Marty

Liked: Cleanliness, property conditions & facilities, room comfort
We only stayed one night, but we really enjoyed our stay!
Stayed 1 night in Oct 2024

6/10 Okay

Joshua

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is in terrible need of renovation. The carpet is worn through in areas, what appears to be mold was under the glass of picture frames, etc. Beds were clean and the staff excellent. If not for the staff, this would have been a one star rating.
Stayed 2 nights in Oct 2024

10/10 Excellent

Patricia

Stayed 3 nights in Sep 2024

2/10 Terrible

melanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I travel frequently and have stayed in countless hotels over the years, but this was, without a doubt, the worst experience I’ve ever had. The room was filthy—stains on the carpet, hair in the bathroom, and the sheets didn’t even seem freshly washed. It smelled musty, as if it hadn’t been cleaned properly in months. On top of that, the humidity was unbearable. It was so damp that the ceiling was leaking, leaving puddles on the floor. The air felt heavy and sticky, making it impossible to relax. I’m amazed they haven’t addressed this major issue, as it made the room feel even more unsanitary. Beyond the dirt and humidity, the hotel felt unsafe. The locks on the door were flimsy, and I noticed several suspicious individuals lingering in the hallways late at night, and smoking weed. The overall atmosphere made me extremely uncomfortable staying there alone. This hotel fails on every level—cleanliness, safety, and basic maintenance. If I could give it zero stars, I would. Avoid this place at all costs!

4/10 Poor

Bruce

Liked: Staff & service
Disliked: Property conditions & facilities
You may be disappointed
Dated. Poor cover-up remodel. Stale/smelly room. Inoperative bathroom ventilation. Poor looking furniture. Cleaners tried to enter room just after 8am second morning. Room not tended after first night. Had to obtain fresh towels. Only one set provided and not tended - no towel hangers. Parking too high. Breakfast costly for premade/packaged food. Here's my opinion on what I liked. Riverview and location.
Stayed 2 nights in Oct 2024

2/10 Terrible

Alisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible quality, service was terrible had to reach out to room service 3x one in person 2x over the phone. Not worth the400 I paid!
Stayed 2 nights in Oct 2024