2/10 Hirveä
thomas, bellevue
Matkusti perheen kanssa
11.12.2024
Huonoa: Siisteys
It was almost midnight when a man was banging on my daughters patio door. They screamed when they saw him. Luckily, my husband and I were next door with our adjoining door open to their room. We heard the commotion and my husband right away went to the patio to see who was banging on their patio door. A big guy was standing there asking to be let in. My husband told him to go to the lobby. This was around midnight! We were all shooked up. I was worried that the guy might come back for our girls. Right away I called the lobby to change rooms to an upper floor. Lucy, the front desk person placed us on the main floor level. My adrenaline was pumping so much that I couldn't sleep all night. I was worried that the same guy would try to find my girls and break into their room. I did not feel safe!
Also, as a 4 star hotel I expected the rooms to be very clean. The mattress cover had small blood stains along with a bunch of short hairs. One of their bed lights and phone didn't work and their refrigerator was not working, registering at 60 degrees.
I also accidentally left my coat behind. I called the front desk. The receptionist found my coat left behind, took my name and address to mail the coat back. It's been 30 days and i haven’t received it. I called twice to see what the status was and each time the front desk mentioned that someone would call me back. No one has called.
My rating was based on quality and safety.