6/10 Okay
Will H., Cincinnati, USA
24 Feb 2025
Liked: Cleanliness
Not a good experience
The good: the condo is close to the gondola and restaurants. The bad: 1. The way the property manager, Summit County Mountain Retreats, operates and communicates is sub-par. You can’t check in until 4:30 - 5:00. You have to drive to another location to get your keys, when most places nowadays have keypads with a code. Communication was spotty and unfriendly when attempting to coordinate an early check in. 2. The TVs did not work for three of our four days. It took 2.5 days to get a tech to come out and he didn’t come until well into the evening. 3. The TVs are tiny and ancient. No streaming, no casting. In 2025, people expect Roku or some other modern TVs. It is time for the owner of this unit to make some updates. 4. We had no hot water on our last day.5. There was a hairball on the bathroom floor that the cleaning people missed.6. When presented with these challenges, the property manager made excuses and did nothing to compensate us or keep us as a happy repeat client. We’ve stayed in units managed by Summit County before, but this will be our last time.
Will H.
Stayed 4 nights in Feb 2025