This is a very nice condo, or must have been originally. What was glaring as we came and stayed was that dogs and kids had obviously stayed there and clearly hadn't been cared for and there were urine stains on the rugs (and other kinds, as well), on the furniture, and they really stood out. That simply isn't necessary. The bed was made with the sheets inside out, and the sheets didn't fit and the quilt was sideways, so we purchased new sheets in order to feel comfortable. Someone had removed the linens and covers that usually stayed on the beds and simply hurled them into the closet. We bagged them up so that we wouldn't have to see them. Oh, and those stains, on everything... We have dogs, we take care of them and clean up after them. Why can't others do that, and why can't the owner make sure their property is taken care of? How sad to own such a nice property and not consider it worth maintaining.
When we had been there for three days, a truck full of workers showed up and began hammering on the roof, preparing to replace it. Shingles rained down on our balcony. The management's response? "Oh, we didn't know anything about this. Thank you for your patience." This was typical of their response to anything: "we're so glad you're having a good time." Their policy seems to be to ignore the issues. We made enough "noise" via email that they finally said that the owner would release us from our obligation and refund our last few days. We moved over to the Marriott and spent far more money than we'd planned to spend, even with the promised refund. But we had a clean room and a comfortable bed. The beds at the condo were excruciating, by the way. As it happened, I became ill during the trip, and things like that mattered to me. Our vacation was kind of a disaster, despite the beautiful ocean across the street.
We've had it with VRBO, and I will be very surprised if this "review" makes it into print.
