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The Burton Hotel and Cloud Nine

3.0 star property

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Indoor pool
Garden
Deluxe Double Room | Hypo-allergenic bedding, individually decorated, individually furnished
Serves lunch and dinner
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
1 Mill Street, Kington, England, HR5 3BQ
  • Hergest Croft Gardens
    ‪13 min walk‬
  • Small Breeds Farm Park and Owl Centre
    ‪4 min drive‬
  • Hergest Ridge
    ‪11 min drive‬

Room options

View all photos for Triple Room

Triple Room | Hypo-allergenic bedding, individually decorated, individually furnished

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Double Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Hypo-allergenic bedding, individually decorated, individually furnished

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Hypo-allergenic bedding, individually decorated, individually furnished

Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

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About this property

The Burton Hotel and Cloud Nine

Hotel in Kington with full-service spa and free breakfast
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free English breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
The Burton Hotel and Cloud Nine offers 25 accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms.

This Kington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cloud 9 Spa has 2 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at The Burton Hotel and Cloud Nine. During your stay, you'll be within walking distance of Hergest Croft Gardens. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at Restaurant
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with manicures and pedicures or hot stone massages at Cloud 9 Spa
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • 13 minutes on foot from Hergest Croft Gardens and a 4-minute drive from Small Breeds Farm Park and Owl Centre
The Burton Hotel and Cloud Nine offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A fitness centre, a sauna, and spa services are also featured at the business-friendly The Burton Hotel and Cloud Nine. Self parking is free.

This 3-star Kington hotel is smoke free.

Guests are served a free English breakfast daily from 7:30 AM to 9:30 AM.
Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Bar – This bar specialises in local and international cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Czech, English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bar
  • Restaurant

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 2 treatment rooms
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Burton Hotel Cloud Nine Kington
Burton Hotel Cloud Nine
Burton Cloud Nine Kington
Burton Cloud Nine
The Burton Hotel Cloud Nine
The Burton Cloud Nine Kington
The Burton Hotel and Cloud Nine Hotel
The Burton Hotel and Cloud Nine Kington
The Burton Hotel and Cloud Nine Hotel Kington

The Burton Hotel and Cloud Nine Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 162 out of 248 reviews
Rating 8 - Good. 71 out of 248 reviews
Rating 6 - Okay. 12 out of 248 reviews
Rating 4 - Poor. 3 out of 248 reviews
Rating 2 - Terrible. 0 out of 248 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excellent
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff good food great prices and the massage lady gemma is brilliant
Stayed 4 nights in Nov 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well laid out for disabled access, no problem parking/unloading. Times require changing in the in the information books, states breakfast served till 10 am when they actually close at 9:30 am. But apart from this a enjoyable stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel with great service
Third time at the Burton Hotel. Charming hotel with great service and good food. Great to have the pool and the sauna / jacuzzi to entertain the kids.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Quirky old hotel in town centre with pool
Very old building, creaky sloping floors etc! Excellent customer service from Jana! Very good evening meal and cooked breakfast in the morning. Pool etc was good but the water wasn’t warm enough for us!
Stayed 1 night in Oct 2024

6/10 Okay

S

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant hotel with polite, friendly staff. The spa is of a good quality and was never too busy. Breakfast was good and arrived quickly. Our room was slightly cramped but there are better rooms available. The hotel is in a good position for walking locally.
Stayed 3 nights in Oct 2024

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2024

10/10 Excellent

TIMOTHY

Liked: Cleanliness, property conditions & facilities, room comfort
What a Gem!
Great place to stay. Friendly staff and a great breakfast. Pool is stunning and jacuzzi one of the best.
Stayed 1 night in Oct 2024

6/10 Okay

sue

Liked: Staff & service
Unfortunately the rooms onsuit had a very bad odour and the sink drained very slowly, as if it was partially blocked. Other than that staff was helpful and accommodating. We didnt have time to use spa and pool but it all looked very nice. Breakfast was very good.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Both traditional and modern. Friendly and helpful staff. Great breakfast option with lots of seating Well socked, large bar and area. Walking distance to Hergest Ridge and surrounding countryside. Unfortunately didn't take advantage of the pool and gym.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sophie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short (one night) stay but thought the hotel was great. We had free parking right outside our room which came with standard amenities and was spacious. Every member of staff was so friendly and helpful, just so accommodating. We were ready to book in for a family swim session but were so pleased it was free as we were guests, the pool area is lovely and has a lovely hot tub/ sauna. They provided all towels for the spa too so no need to bring your own from your room. We booked in the restaurant and had no issue booking in with a high chair for our 1yr old, we ordered a light bite for her and the chef was happy to make it smaller for her - they offered this without us requesting. Breakfast was great, help yourself to fruits/drinks/toast and then order a large plated breakfast from the menu - lots of choice and all really tasty. The only thing was that our room was absolutely boiling and we could only open a patio door to let some air in, which was fine until we wanted to sleep as it was a fairly climbable wall by the outside road and didn’t feel it was wise to leave it open all night while we slept. Perhaps there was a way to keep it ajar without it being opened from the outside and we didn’t realise. Overall though, the staff were just super friendly and provided the best customer service, it really makes such a difference when staff are genuinely helpful.
Stayed 1 night in Sep 2024

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here regular Lovely staff and food
Stayed 1 night in Sep 2024

6/10 Okay

Joseph

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Gym and pool were nice but hotel itself was very outdated. TV in the room wouldn't work.
Stayed 1 night in Sep 2024

10/10 Excellent

Ian

Travelled with partner
Very clean and comfortable hotel with great friendly and efficient staff and delicious food. Lovely spa facilities. Would stay again and recommend.
Stayed 2 nights in Aug 2024

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Comfortable but dated room, lovely spa
Met up with a friend and stayed in a twin room which, while being dated, was comfortable. Bedding and curtains obviously newly replaced. Shower was hot. Complimentary toiletries were a bit sad - make sure you bring your own. The lift was out of order and the stairs were narrow and steep to the second floor. The pool was nice and we spent time there relaxing. We ate in the bar. Food was tasty and hot. Staff were all very pleasant and service was good. We got a good deal but I wouldn’t pay more.
Stayed 1 night in Aug 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great place to visit
Great food great spa great staff good choice of food and drink only wye valley beer which is the same all over the town sadly and the locals were a bit colourful with their language in the bar and it must be said in all the bars in town but overall a great little stop over and stay
Stayed 1 night in Aug 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely venue - nice spa. Sports TV great. Would stay again. 👍
Stayed 2 nights in Aug 2024

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast. The evening dinning food was good quality at a good price
Stayed 2 nights in Aug 2024

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Return visit
Stayed 1 night in Aug 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really loved our stay here, comfy bed, clean room with mini fridge, water and tea and coffee making facilities. Leisure club is lovely, needs a few bits and bobs fixed but didn’t affect us. Lockers for your things to be stored in. Robes and slippers in our bedroom, lovely breakfast and we had an awesome time in the bar in the evening served by the lovely Jasmine. The owner of the hotel was so lovely, she clearly works long hours to make sure her customers have a fabulous experience (sorry forgot her name) but she should be very proud of the hotel and staff - definitely would stay here again - the Thai Kitchen a short walk along the road from the hotel is fabulous, highly recommend it too.
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly reccomend
Very freindly staff , lovely hotel with very nice rooms , excellent food and facilities will be back soon !
Stayed 1 night in Aug 2024

8/10 Good

james

Liked: Cleanliness
Could be more inviting if brightens up.
Pros. Clean, food good, staff pleasant. Cons. Old building with uneven floors. Reception, bar and dining area’s reasonable, bedrooms on the small size. The hotel basically needs brightening up, e.g new carpets throughout. Bedrooms, please get rid of the dated pine furniture. Could be more inviting, although as stated was clean and enjoyed the food.
Stayed 1 night in Jul 2024