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Acacia Premier Hotel

4.5 star property

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Photo gallery for Acacia Premier Hotel

Exterior
Check-in/check-out kiosk
Lake view
Egyptian cotton sheets, premium bedding, in-room safe
Shower, free toiletries, hair dryer, bathrobes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Room service

Explore the area

Map
Achieng' Oneko Rd, Kisumu
  • The West End Shopping Mall
    ‪1 min walk‬
  • Dunga Bay
    ‪18 min walk‬
  • Hippo Point
    ‪3 min drive‬
  • Kisumu (KIS)
    ‪8 min drive‬

Room options

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe

Superior Double Room

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, Lake View

Suite, Lake View | Egyptian cotton sheets, premium bedding, in-room safe

Suite, Lake View

  • 77 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Single Beds

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, in-room safe

Standard Double Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Egyptian cotton sheets, premium bedding, in-room safe

Superior Room, 2 Single Beds

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Double Bed

  • 35 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Egyptian cotton sheets, premium bedding, in-room safe

Deluxe Room

  • 31 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe

Superior Double Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Egyptian cotton sheets, premium bedding, in-room safe

Presidential Suite

  • 241 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

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About this property

Acacia Premier Hotel

Luxury hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and an outdoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Acacia Premier Hotel offers 93 air-conditioned accommodations with espresso makers and a safe. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Kisumu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
Acacia Premier has 3 treatment rooms. Services include facials and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Acacia Premier Hotel. During your stay, you're just a quick walk from The West End Shopping Mall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy barbecue while dining at Aqua Pool
  • Take a swim in the outdoor pool
  • Indulge with body treatments, facials or massages at Acacia Premier
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Steps from The West End Shopping Mall and 10 minutes on foot from Kisumu Impala Sanctuary
  • Airport shuttle service available for a fee
Acacia Premier Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 1862 square feet (173 square metres) and includes a conference centre. A children's pool, spa services, and a terrace are also featured at the luxury Acacia Premier Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Kisumu hotel.

Guests are served a free buffet breakfast daily from 6 AM to 10:30 AM.
Aqua Pool – This restaurant specialises in barbecue and serves lunch, dinner and light fare.
Café Acacia – This restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner. Open daily.
Late-night fare is available from 24-hour room service.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aqua Pool
  • Café Acacia

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (1,862 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: 8 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Acacia Premier Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20.00 per vehicle (one way)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Acacia Premier Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8 AM to 6 PM
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Acacia Premier Hotel Kisumu
Acacia Premier Kisumu
Acacia Premier
Acacia Premier Hotel Hotel
Acacia Premier Hotel Kisumu
Acacia Premier Hotel Hotel Kisumu

Acacia Premier Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 66 out of 117 reviews
Rating 8 - Good. 35 out of 117 reviews
Rating 6 - Okay. 12 out of 117 reviews
Rating 4 - Poor. 3 out of 117 reviews
Rating 2 - Terrible. 1 out of 117 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elijah

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sliding door to the room leads to a shared balcony with other rooms. Well the door was not secure, the locking mechanism was cheap and bent and could easily be opened by pushing it which puts valuables at risk for being stolen. That is my only complaint
Stayed 10 nights in Nov 2024

6/10 Okay

Danielle

Business traveller
Liked: Staff & service
The Acacia Hotel is overpriced and needs renovations. There was an issue with water in my bathroom and the internet was not stable. This made it difficult to work. Was also promised a view. The view of the lake was obstructed which needs to be better described. Management and staff were lovely, it is the ownership that needs to assess what they are offering and adjust the pricing.
Stayed 1 night in Nov 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2024

10/10 Excellent

Gaynor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Job

Stayed 1 night in Jul 2024

10/10 Excellent

Hiroshi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lake view!
Stayed 1 night in Jun 2024

10/10 Excellent

Jerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel !

It was such an amazing experience as a matter of fact i plan to stay here each time I come to Kenya
Stayed 2 nights in May 2024

10/10 Excellent

Dorika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Presidential suite which is huge. We loved the walkable location. Kisumu is a very clean city. The cleanest I have been to in Kenya and a role model for what Nairobi could be. The hotel is well located.. with great views of the Lake and close to the airport.
Stayed 2 nights in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Great only the bathroom no working exhauster it seems. Restaurant service was fantastic and the pool/outside dining area really beautiful.
Stayed 1 night in Feb 2024

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay in Kisumu. Love that it’s attached to the mall as well. Convenient and safe.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eric, Hawkesbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at this hotel multiple times as we return to Kisumu to visit family and friends. We are never disappointed. It is a wonderful hotel with excellent staff. The poolside restaurant is particularly good. Highly recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rita

Travelled with family, Business traveller
Hospitality is top notch
Stayed 2 nights in Jan 2024

8/10 Good

Dorcas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acacia is to Kisumu what Golf is to Kakamega. Underwhelmed but grateful for the experience. Beautiful views from rooftop. Surprisingly good chocolate cake!
Stayed 2 nights in Dec 2023

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the Acacia Premier Hotel was fabulous. The hotel location was next to a food mart which was perfect as I needed particular items. The food choices for breakfast was plentiful. I was able to eat dinner after a late evening check in and the food was excellent! I will return to this hotel my next time in Kisumu.
Stayed 1 night in Dec 2023

6/10 Okay

Alphonz

Stayed 3 nights in Dec 2023

10/10 Excellent

Eric, Hawkesbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great service with friendly staff and excellent facilities. We stay at the Acacia every year while visiting family in Kisumu and are never disappointed. Highly recommended.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff.
Stayed 5 nights in Nov 2023

10/10 Excellent

Tina, Copenhagen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super service from the staff always prepared to assist with any issue
Stayed 2 nights in Oct 2023

8/10 Good

Ken

Stayed 1 night in Oct 2023

8/10 Good

ALEXANDER, IRVING

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel needs to invest in sound proofing. There is a mosque next door who start prayers early morning from 4:30am and are loud so i didn't get much sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Aug 2023