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Hampton Inn & Suites by Hilton Waterloo St. Jacobs

2.5 star property

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Photo gallery for Hampton Inn & Suites by Hilton Waterloo St. Jacobs

Exterior
Point of interest
Reception
Indoor pool, open 9:00 AM to 10:00 AM, pool loungers
Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) | Pillow-top beds, desk, laptop workspace, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly

Explore the area

Map
55 Benjamin Road, Township of Woolwich, ON, N2A4G8
  • St Jacobs Farmers Market
    ‪10 min walk‬
  • University of Waterloo
    ‪3 min drive‬
  • Wilfrid Laurier University
    ‪6 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Pillow-top beds, desk, laptop workspace, soundproofing

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Refrigerator & Microwave (Wet bar)

Pillow-top beds, desk, laptop workspace, soundproofing

Studio, 1 King Bed, Refrigerator & Microwave (Wet bar)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, soundproofing

Room, 2 Queen Beds, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Pillow-top beds, desk, laptop workspace, soundproofing

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar)

Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar) | Pillow-top beds, desk, laptop workspace, soundproofing

Studio, 2 Queen Beds, Refrigerator & Microwave (Wet bar)

  • 50 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Pillow-top beds, desk, laptop workspace, soundproofing

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, soundproofing

Room, 1 King Bed, Refrigerator & Microwave

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Shower)

Pillow-top beds, desk, laptop workspace, soundproofing

Room, 2 Queen Beds, Non Smoking (Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Refrigerator & Microwave

Bathroom shower

Room, 1 King Bed, Refrigerator & Microwave

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hampton Inn & Suites by Hilton Waterloo St. Jacobs

Hotel with free breakfast, a quick walk to St Jacobs Farmers Market
Along with an indoor pool, this hotel has a restaurant and a fitness centre. Free buffet breakfast and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hampton Inn & Suites by Hilton Waterloo St. Jacobs offers 108 accommodations with a hairdryer and free toiletries. This accommodation is furnished with desks and desk chairs. Beds feature pillowtop mattresses. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include baths or showers with a hydromassage showerhead. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Hampton Inn & Suites by Hilton Waterloo St. Jacobs gets high marks from our customers. During your stay, you're just a quick walk from St Jacobs Farmers Market. You'll find features such as free self-parking, plus an indoor pool and a restaurant.
  • Free buffet breakfast served daily
  • Free self-parking
  • Enjoy a bite to eat at Das Bar, a family restaurant that serves local cuisine
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and 3 meeting rooms
  • On-site recreation includes a gym, mini golf and bicycles to rent
  • Guests really like the accommodation for the comfy beds, cleanliness and spaciousness
  • Just a 3-minute walk from St. Jacobs Outlets and 5 minutes on foot from St. Jacobs Market District Visitor Information Centre
  • Cats and dogs welcome for a fee
Hampton Inn & Suites by Hilton Waterloo St. Jacobs offers its guests an indoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily.

A 24-hour business centre and 3 meeting rooms are available. Barbecue grills, a vending machine, and an arcade/games room are also featured at the business-friendly Hampton Inn & Suites by Hilton Waterloo St. Jacobs. Free self parking is available.

Smoking is allowed in designated areas at this Township of Woolwich hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.
Das Bar – This family restaurant specialises in local cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

English

Property amenities

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Das Bar

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Bicycle tours
  • Gym
  • Indoor pool
  • Mini golf

Family friendly

  • Arcade/game room
  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • Indoor pool
  • Mini golf
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: CAD 50.00 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 4 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests will receive smart lock details.

We should mention

  • Pool access available from 9:00 AM to 10:00 AM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Suites by Hilton Waterloo St. Jacobs
Hampton Inn & Suites by Hilton Waterloo St. Jacobs Hotel

Hampton Inn & Suites by Hilton Waterloo St. Jacobs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 606 out of 1001 reviews
Rating 8 - Good. 273 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 33 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Stayed 1 night in Jan 2025

8/10 Good

Weimin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast included in the stay was too simple. Otherwise this hotel is fairly good.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Meng Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very clean and spacious. Breakfast was superb
Stayed 1 night in Dec 2024

10/10 Excellent

HUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

IONA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel, lovely lobby offering complimentary coffee/tea, large well appointed room with fridge, microwave, very comfortable beds and wonderful complimentary breakfast!! Great location for theatre, outlet mall, St. Jacob's market, 10 min drive to downtown St. Jacob's.
Stayed 1 night in Dec 2024

6/10 Okay

Igor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were a bit too hard. No fresh fruit at breakfast
Stayed 1 night in Jan 2025

10/10 Excellent

Yuanjie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot!
We were pleasantly surprised by how clean and well kept the hotel was. Our room, hallway, elevator and lobby were immaculate. The pool was a good size, lots of options in the exercise room. The breakfast was one of the best we’ve had in a hotel for years. Lots of choices. It was also easily accessible to the local expressway. We will definitely return when we come back to the KW area😁
Stayed 1 night in Dec 2024

6/10 Okay

Natalie

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
The room itself was clean and in good shape. However, I was disappointed that they refused to accommodate my gluten, wheat, and dairy allergy during breakfast. We were disgusted with the pool. There was a thick ring of dirt around the pool. With the amount of dirt, it looked like the pool was not maintained at all.
Stayed 1 night in Dec 2024

2/10 Terrible

Kelsea

Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Aish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Faizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy, will return 4*
We were thankful for a early check-in at 12:30 as we had a long overnight flight, however about arrival we were checked into a wheelchair accessible room. While we didn't mind not having a tub, we noticed that the shower curtain in that shower was not long enough and the water escaped the shower area into the bathroom regularly. The water was warm but never hot. We did take this up with the staff who had offered to send a technician however for a very short 3-day stay we did not feel it was warranted however a notable mention for our departure. con, bed had a bug dip in the middle room 216. thankful for the staff and t
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed several times here... Convenient location - clean rooms - good service. sb
Stayed 1 night in Dec 2024

10/10 Excellent

Lauren Natalya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable. The pillows not to much. But the rooms were spacious and bright, clean and nice bathrooms.
Stayed 1 night in Dec 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024