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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Check-in/check-out kiosk
Indoor pool
Point of interest
Suite, 1 King Bed with Sofa bed | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds
Point of interest

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Gym
    Gym
  • Free WiFi
    Free WiFi

Explore the area

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • St. Jacobs Market District Visitor Information Centre
    1 min walk
  • St. Jacobs Outlets
    2 min walk
  • St. Jacobs Country Playhouse
    3 min walk
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    21 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds, Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, Multiple Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel

Suburban hotel with free breakfast and fitness centre
This hotel features an indoor pool, a fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel offers 103 accommodations with laptop-compatible safes and free newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel. During your stay, you're just a quick walk from St Jacobs Farmers Market. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 1-minute drive from St Jacobs Farmers Market and 5 minutes from University of Waterloo
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A business centre and a meeting room are available. Event space at this hotel measures 1200 square feet (111 square metres) and includes conference space. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel. Self parking is free.

Guests are served a free buffet breakfast.

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1101 reviews" "
Rating 8 - Good. 327 out of 1101 reviews" "
Rating 6 - Okay. 127 out of 1101 reviews" "
Rating 4 - Poor. 49 out of 1101 reviews" "
Rating 2 - Terrible. 38 out of 1101 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Carla

Liked: Staff & service
It’s clean. Not the best. Breakfast could’ve be better. Pool is nice for the kids.
Stayed 1 night in Aug 2024

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Not very clean. At first glance it may look clean but its not. Our bathroom was dirty. The floor was not clean. Our bedding smelled of body odor. Most of the staff didn't speak english.
Stayed 3 nights in Aug 2024

10/10 Excellent

Pauline

Liked: Cleanliness, property conditions & facilities
Loved it very clean very friendly beautiful rooms amazing
Stayed 1 night in Aug 2024

6/10 Okay

Lorie

Travelled with group
Poo smell
Horrible smell from nearby farmers’ market permeated the hallways, even when smell had dissipated outside.
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean. Well maintained. Great breakfast.
Stayed 1 night in Aug 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very safe
Stayed 1 night in Jul 2024

10/10 Excellent

Karon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay at this location. Not that it’s a big deal, but my only concern is the very cold breakfast. The format in which it is laid out, makes it very congested for people to enter. Not a big deal if you don’t want breakfast
Stayed 1 night in Aug 2024

6/10 Okay

Manuel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in in the evening. When we got to the room things were okay until we saw we were given a room with wheelchair access. The bathroom had a shower for wheelchair, not a tub or regular shower. Also the sink had an extremely small counter. Not what we wanted or expected. Very disappointing.
Stayed 1 night in Aug 2024

4/10 Poor

Patrick

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel was convenient if you are planning to visit the Farmer's Market located right across the street, unfortunately it was not open by the time we arrived and is only open 3 days a week. Unfortunately the day we arrived the farmers were working in the fields so the entire hotel and outside smelled really bad; the rooms itself somehow were spared. Overall rooms are spacious however are very dated; when we arrived our room had no towels but the staff were quick to bring us up some when we called down. Breakfast was good with lots of options (eggs, pancakes, muffins, cereal ).
Stayed 1 night in Aug 2024

6/10 Okay

Nicole

Travelled with family and small children
Disliked: Staff & service
The whole hotel smelled like dirty feet. The people at the front desk were very abrupt. Check out is 12pm, I got an aggressive knock at my door at 11:50am telling me I needed to check out even though I was on my way out already.
Stayed 1 night in Aug 2024

10/10 Excellent

hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very helpful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Cathy

Travelled with family and small children
It was very convenient to the Market and also had a restaurant right next door.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel Close to the market Easy check in and out Spacious rooms with mini kitchen Breakfast was great
Stayed 1 night in Aug 2024

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Hal

Stayed 1 night in Aug 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast with turkey and pork sausages for various religious observances. Very supportive and friendly staff. Really close to the Farmer's Market within 5 minutes of walking distance (which is open on Thurs and Sats all year round and Tues also in the summer time). Very nice swimming pool. Very clean washroom
Stayed 1 night in Aug 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It met our expectations
Stayed 1 night in Aug 2024

10/10 Excellent

Temidayo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Daniel

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is starting to look old and the cleanest must be improved.
Stayed 5 nights in Aug 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our neighboring room was loud!!! Our room had thw cheater door , Im not sure if that made a difference but they were loud from morning until night
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room, close to everything i wanted to visit. Breakfast could have had more food options, but did appreciate breakfast included.
Stayed 1 night in Aug 2024

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

WESTBURY,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jun 2024