6/10 OK
Amanda G.
3.9.2024
Huonoa: Siisteys
Fine stay. Cleanliness Concerns
The house and location is exactly as listed. A short walk from the beach but was very close to the town of Duck, just a short ride away. However, I did not have a good experience with the property management team and cleanliness. Upon arrival there were dead bugs all over the ground... which if it was just cleaned I'm sure they would of noticed that? Then noticed the fridge was leaking. So I reached out to housekeeping within the timeframe asked and they said they would come by at 7:00. So we went to the grocery store and when we came back at 6:15 there was a written note stating that since we were not there when they came by there is nothing they could do? Very frustrating. I called maintenance about the fridge and they started to instruct me to "move the fridge and look for..." I promptly stated I physically cannot move a fridge and that I was on vacation. I was then told the matter could be dealt with the next day. The maintenance man listened to me complain about the bugs as well and he assured me he would talk with the management team and get it all resolved. He came by the next day and fixed the issue with the fridge but we never heard back from the office about the bugs. I ended up cleaning up the bugs myself. The house is obviously old and loved, but again looks exactly like the listing with great location. But, the issues upon arrival and cleanliness concerns turned us off immediately.
Amanda G.
Yöpyi 7 yötä elokuussa 2024