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Grand Mercure Yatsugatake Resort & Spa

4.0 star property

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Photo gallery for Grand Mercure Yatsugatake Resort & Spa

Spa
Down duvets, in-room safe, desk, blackout curtains
Down duvets, in-room safe, desk, blackout curtains
Sports facility
Rooftop terrace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • All-inclusive
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Breakfast available

Explore the area

Map
8240-1039 Nishiide, Oizumi-cho, Hokuto, 409-1501
  • Kiyosato Highland Park
    ‪5 min drive‬
  • Nakamura Keith Haring Collection
    ‪15 min drive‬
  • Heidi's Village
    ‪21 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain view

Classic Room, Japanese style, 4 futon beds, Mountain view | Down duvets, in-room safe, desk, blackout curtains

Classic Room, Japanese style, 4 futon beds, Mountain view

  • 36 sq m
  • Sleeps 8
  • 4 Single Futons

View all photos for Superior Room with 2 single beds and 2 extra beds

Down duvets, in-room safe, desk, blackout curtains

Superior Room with 2 single beds and 2 extra beds

  • 36 sq m
  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Standard Room with 2 single beds and 1 sofa bed

Down duvets, in-room safe, desk, blackout curtains

Standard Room with 2 single beds and 1 sofa bed

  • 36 sq m
  • Sleeps 6
  • 1 Single Bed and 1 Double Sofa Bed

View all photos for Superior Suite, Multiple Beds, Mountain View

Down duvets, in-room safe, desk, blackout curtains

Superior Suite, Multiple Beds, Mountain View

  • Sleeps 12
  • 4 Single Beds

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 2 futon beds, Mountain view

Classic Room, Japanese-Western style, 2 singlebeds and 2 futon beds, Mountain view | Down duvets, in-room safe, desk, blackout curtains

Classic Room, Japanese-Western style, 2 singlebeds and 2 futon beds, Mountain view

  • 36 sq m
  • Sleeps 8
  • 2 Single Beds and 2 Single Futons

View all photos for Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

Down duvets, in-room safe, desk, blackout curtains

Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

  • 36 sq m
  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

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About this property

Grand Mercure Yatsugatake Resort & Spa

Family-friendly hotel with spa services and 24-hour front desk
A restaurant, a complimentary children's club and an outdoor tennis court are available at this hotel. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Additionally, spa services, a children's club and laundry facilities are on-site. Housekeeping is available on request.
Grand Mercure Yatsugatake Resort & Spa offers 250 air-conditioned accommodations with a safe and complimentary slippers. This accommodation offers separate sitting areas. Beds feature down duvets. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Hot springs and an outdoor tennis court are featured at the hotel.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

During your stay at Grand Mercure Yatsugatake Resort & Spa, you'll be within walking distance of Kaiooizumi Onsen Panoramanoyu. Free WiFi in public areas, free self-parking and free train pick-up service are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include a children's club, luggage storage and wedding services
  • On-site recreation includes hot springs, an outdoor tennis court and a playground
  • 5 minutes by car from Doryu Waterfall and 5 minutes from Kiyosato Highland Park
  • Free train station pick-up shuttle service
Some rates at Grand Mercure Yatsugatake Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site. WiFi and wired Internet are free in public spaces. Grand Mercure Yatsugatake Resort & Spa offers its guests hot springs and an outdoor tennis court. Spa services, a library, and a complimentary children's club are also featured at the family-friendly Grand Mercure Yatsugatake Resort & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Hokuto hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9:30 AM.
Grand Mercure Yatsugatake Resort & Spa has a restaurant on site.
Le SENSORIEL – This restaurant serves breakfast and dinner. Open selected days.

All-inclusive details

All-inclusive room rates at Grand Mercure Yatsugatake Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free train station pick-up shuttle from 8:30 AM to 5:30 PM
  • Train station shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,800 for adults and JPY 3,800 for children
  • A restaurant

Restaurants on site

  • Le SENSORIEL

Things to do

  • Arcade/game room
  • Free children's club
  • Hot springs
  • Library
  • Outdoor tennis court
  • Playground
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On the boardwalk/promenade

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Club card: JPY 0 per person, per night.
  • Child's club card: JPY 0 per night, (up to 5 years old).
  • Destination fee: JPY150 per person, per night. This fee does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3800 for adults and from JPY 3800 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Yatsugatake Royal Hotel Hokuto
Yatsugatake Royal Hotel
Yatsugatake Royal Hokuto
Yatsugatake Royal
Yatsugatake Royal Hotel Japan/Hokuto
Royal Hotel YATSUGATAKE Hokuto
Royal YATSUGATAKE Hokuto
Royal YATSUGATAKE
Royal Hotel YATSUGATAKE
Mercure Yatsugatake & Hokuto
Grand Mercure Yatsugatake Resort Spa
Grand Mercure Yatsugatake Resort & Spa Hotel
Grand Mercure Yatsugatake Resort & Spa Hokuto
Grand Mercure Yatsugatake Resort & Spa Hotel Hokuto

Grand Mercure Yatsugatake Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 106 out of 254 reviews
Rating 8 - Good. 92 out of 254 reviews
Rating 6 - Okay. 36 out of 254 reviews
Rating 4 - Poor. 15 out of 254 reviews
Rating 2 - Terrible. 5 out of 254 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great with 3 people
Stayed 1 night in Jun 2024

10/10 Excellent

MING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great performance for the price
Excellent breakfast with so many choices. Nice onsen; maybe a little bit low temperature for me, but I am guessing many non-Japanese will like that.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
We enjoyed our night stay for relaxation and onsen. My kids (under 6) enjoyed the lobby room play area and the staff were courteous. The izayaka restaurant was a nice treat. Good food for a great price. We’ll be back :)
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
The hotel is nice and with nice view. The staff in their Japanese restaurant are so caring and considerate. I like this hotel and may book here again is I visit the surrounding area again.
Stayed 4 nights in Jan 2020

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We a nice and pleasant stay. Thank you.
Stayed 1 night in Dec 2019

10/10 Excellent

Janet, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a large resort area for Japanese families. Beautiful and large onsen with nice outside rock area. We were the only Caucasian’s.
Stayed 1 night in Jul 2018

8/10 Good

Monskies, Sydney

Liked: Cleanliness, staff & service
A very kids-friendly hotel
The traditional Japanese room is great for families with small children. The onsen and play areas are just what tired parents need. Very happy with our stay.
Stayed 1 night in Apr 2018

8/10 Good

Shaun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good and bad.
As rated, clean and great service. However very old hotel, and beds are very hard. Bathrooms very small, and overall dated hotel. Caters to large tour buses. Overpriced buffet, amazing local restaurants, best I've had in years. Just need to walk 10-15 mins. Onsen was great but no tattoos!! FYI. My Fuji is amazing if you can see it, and the observatory is good as well. Try picnic bus to rock restaurant, and sunshine meadows. Be sure to catch the early bus, very limited hours.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no frills get away
it was pleasant although a little out of the way, surprised to see quite a number of tourist groups staying over. Breakfast and dinner was decent, it could be better. the room was large compared to most hotels.
Stayed 1 night in Jun 2017

10/10 Excellent

daichi

Stayed 1 night in Nov 2024

10/10 Excellent

??, EDOGAWA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
キッズエリアも広く楽しめました
Stayed 1 night in Dec 2024

8/10 Good

Tetsuo, Mitaka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お子さん連れが多いので少し騒がしいですが、食事やお風呂も満足できる内容でした。 ラウンジもインクルーシブなので、宿泊中に活用されると楽しめると思います。
Stayed 2 nights in Nov 2024

8/10 Good

Goto

Liked: Cleanliness, staff & service, property conditions & facilities
子供の施設は充実していて、口コミ通りでした。 混雑も口コミ通り、チェックイン後のフリードリンクでは列をなしていました。 お酒は少し安っぽく感じてしまいました。 子供連れが多いので、子供が多少騒いでも気兼ねせず過ごせました。
Stayed 1 night in Sep 2024

8/10 Good

Youko

Travelled with family
Stayed 1 night in Nov 2024

6/10 Okay

TATSUYA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
サービス、ホスピタリティーが無いためオールインクルーシブという点以外では、並のホテル以下である。未就学児のいる家族利用者がメインとなっており、静かにリラックスというイメージではない。 ・混雑状況により食事の時間が変動するが、説明が不明瞭であるため連泊には注意 ・食事の順番待ちシステムはQRを使用するが、理解できていないご老人達へのホテルスタッフの説明、対応の仕方が気持ちの良いものではなかった ・湯上がりのリラックススペースエリア(オレンジ色の壁のある部屋)が、夕食のハンバーガーのオイルミストで充満している。折角の湯上がりにも関わらず、油臭いため利用者が少ない
Stayed 2 nights in Nov 2024

8/10 Good

Kyohei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

HIDETSUGU

Liked: Staff & service, property conditions & facilities
あまり良くない口コミもあったので、少し心配していましたが、子連れにはとても良いホテルだと感じました。 スタッフも皆さん笑顔で接客してくださり、子供に対しても優しかったです。 子連れ宿泊客のマナーには疑問を感じる点があり、ホテル側も苦労されているだろうなと思いました。 また利用させて頂きます。
Stayed 1 night in Nov 2024

10/10 Excellent

Shohei

Stayed 1 night in Oct 2024

8/10 Good

Ryuichi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
未就学児がいるこ家庭はかなり楽しめるかと。ホテル内の遊び場で毎日2，3時間は遊んでいられる。 ホテル周りに遊ぶところがないのでカップルには微妙。 バイキングは味は美味しいが2日間ともまったく同じメニューだったのが残念。
Stayed 2 nights in Oct 2024

10/10 Excellent

TEPPEI

Travelled with family and small children
Disliked: Amenities
So everything are new and clean!
Stayed 1 night in Oct 2024

8/10 Good

YUKIYA

Stayed 1 night in Oct 2024