6/10 OK
Shawn N.
30.1.2025
Hyvää: Siisteys
Very Disappointing - Misleading Description & Owner Urged No Review Unless it was 5-Star
My previous stays at Kuhio Shores were wonderful, but this unit fell short of expectations. The property description was misleading in multiple ways: Bedroom-We did not see or hear the ocean from the bedroom as advertised; it is close to parking lot and near a busy restaurant, not the "quiet location" advertised; not a "master" bedroom nor "retreat", bathroom across the hall; blankets appear worn; no extra sheets. (FYI, small coin laundry room closes at 9 p.m.) Amenities- Sparse and low quality "starter basics” (e.g., very diluted hand soap, very thin toilet paper; “spices provided” were only salt and pepper, no aluminum foil) When we requested clean sheets, our needs were not met. Overall, the experience did not align with the property description nor meet the "luxury" standard advertised. In addition, the owner sent an unsolicited email (on checkout day) and here is an excerpt: “If you feel a 5-Star review is not appropriate, instead of writing a review, … Please give me the opportunity to accommodate you…. Again, thank you for not writing a review.” There were additional messages telling us it is best not to write a review. I provided the full email to VRBO.
Shawn N.
Yöpyi 7 yötä joulukuussa 2024