I arrived in the middle of the night, after a 4 hour delay on my flight - there was no-one at the hotel, but the key was where they had said (by text) it was, and I found my room OK. It had an end of season feel about it (I think I was the only guest) and a few things weren't working, but they weren't necessary, and as I got the room at a considerable discount, I had no reason to complain.