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4.0 out of 5

"Great location close to the main square. Our room overlooked the main road to the front. It was so well sound proofed we never heard a thing. Room ... " More

By a verified traveller on Sat 27 Nov 2021

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Premium Room, 2 Single Beds, Non Smoking, Refrigerator

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Non Smoking, Refrigerator

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premium Room, 1 Single Bed, Non Smoking, Refrigerator

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Premium Room, 1 Double Bed, Non Smoking, Refrigerator

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Krakow Old Town. During your stay, you're just a quick walk from Royal Road. Features include free breakfast and free WiFi in public areas, plus a restaurant.

  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Royal Road and 6 minutes on foot from Main Market Square
  • Airport shuttle service available for a fee

Best Western Plus Krakow Old Town ratings based on 37 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Krakow Old Town

Everyone (18) Couples (7) Family (1) Friends (7)
5 out of 5
Great location close to the main square. Our room overlooked the main road to the front. It was so well sound proofed we never heard a thing. Room had so many facilities that we didn’t even realise including iron and ironing board, fridge and free safe Breakfast was lovely. Great choice of fresh well cooked food in a comfortable atmosphere

Posted by on 27 Nov 2021

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Comment from Hotel Management

29 Nov 2021 by manager

Dear Guest, It was a pleasure to welcome you at our hotel and thank you very much for your positive review. We are happy that you enjoyed your stay with us. We hope to welcome you back to our hotel soon. Stay Safe! All the best Iwona Sulikowska Front Office Manager

4 out of 5
Good location,very central, ideal for a weekend. Rooms are very small but have everything you need.

Posted by on 4 Nov 2018

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Comment from Hotel Management

6 Nov 2018 by manager

Dear Guest, Thank you for staying with us and we are pleased that you had a good stay overall. We look forward to welcoming you back soon! Iwona Sulikowska Hotel Manager

5 out of 5

Central location.

Hotel is few minutes walk to main square and 10minutes walk to huge shopping mall.

Posted by , from Ireland on 18 Feb 2018

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Comment from Hotel Management

23 Feb 2018 by manager

Dear Guest, Thank you very much for your review and for choosing our hotel. We are so lucy to have property in the hear of Krakow and all Guests appreciate it very much. We hope to welcome you back to us in the future. All the best Iwona Sulikowska Hotel Manager

5 out of 5

Excellent location comfortable clean rooms.

Fabulous location hotel staff were polite and helpful the hotel was clean and modern . I would and shall be recommending this hotel to my friends .

Posted by , from scotland on 13 Dec 2017

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Comment from Hotel Management

2 Jan 2018 by manager

Dear Guest, Thank you very much for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon. Iwona Sulikowska Hotel Manager

2 out of 5

hotel review

Pros: The room were clean and comfortable
Cons: The breakfast
Location: Location was close to every we needed
Nice hotel , breakfast a complete mess every thing was cold and when we approached a member staff no one was interested. Even the front desk showed no interest , the five in our party were very disappointed we went each day to eat. We stayed at two other hotels while in Krakow the breakfast was excellent

Posted by , from poland on 24 Aug 2017

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Comment from Hotel Management

8 Sep 2017 by manager

Dear Guest, Thank you for your positive commebnts and I am pleased that you had a good stay overall. I am very sorry to hear that you found our breakfast service to be below your standards. Please note that this inforamtion has been passed on to our concerned staff. We guarantee the everything will be in order on your next visit. All the best Iwona Sulikowska Hotel Manager

4 out of 5

Smashing location

Large group of friends have just returned from this hotel, great price, location and breakfast not bad for a European hotel. Would defo recommend.

Posted by on 4 Feb 2016

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4 out of 5

Cracker in Krakow

Hotel was in a great location, with several tram lines within a few minutes walk. It's was also a short walk into the square which was great for bars and restaurants. The rooms were compact, but clean and comfortable. Some of the desk staff could have been more helpful when it came to getting directions or tram info, preferring to tell us to take a taxi. Breakfast was a bit of a letdown if your not a fan of the continental like me, the fried offerings were dire. But all in all, I would go back and would recommend. Barry

Posted by on 22 Nov 2015

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4 out of 5

GREAT TRIP

great location right beside the main square the room was very clean and spacious and the staff were very friendly

Posted by on 14 Oct 2015

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3 out of 5

Posted by on 28 Jul 2024

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4 out of 5

Posted by on 25 Jul 2024

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Comment from Hotel Management

11 Oct 2024 by Anna Stefańczyk - Hotel Manager

Thank you very much for sharing your opinion with us and we hope that you will decide to visit our hotel again

About the Best Western Plus Krakow Old Town

Location Sw. Gertrudy Street 6, Kraków, Lesser Poland 31-046

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Krakow Old Town. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 3-star Kraków hotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 4 levels
  • Conference rooms
  • Buffet breakfast (free)
  • Deli
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Kraków Główny Station (2.8 km / 1.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Krakow Old Town offers 92 air-conditioned accommodations with a safe and complimentary bottles of water. A pillow menu is available. LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.

Midtown – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 8 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 80.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 4
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 100 per vehicle (one way)
  • Self-parking fee: PLN 65 per day
  • Rollaway bed fee: PLN 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Hotel Krakow Old Town
  • Best Western Plus Krakow Old Town Hotel
  • Best Western Krakow Old Town Hotel Krakow
  • Best Western Krakow Old Town Hotel
  • Monopol Hotel Krakow
  • Best Western Krakow Old Town
  • Plus Krakow Old Town Krakow
  • Best Western Plus Krakow Old Town Hotel
  • Best Western Plus Krakow Old Town Kraków
  • Best Western Plus Krakow Old Town Hotel Kraków

You should know

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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