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Ascott Kuala Lumpur

5.0 star property
VIP Access

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Photo gallery for Ascott Kuala Lumpur

2 outdoor pools
Reception
2-Bedroom Executive | Private kitchen | Full-sized fridge, microwave, stovetop, coffee/tea maker
Aromatherapy, hot stone massages, deep-tissue massages, Swedish massages
Premium bedding, down duvets, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Barbecue grill
  • Bar
  • Outdoor space
  • Pool
  • Parking available
  • Spa

Explore the area

Map
No 9 Jalan Pinang, Kuala Lumpur, 50450
  • Suria KLCC Shopping Centre
    ‪3 min walk‬
  • Petronas Twin Towers
    ‪6 min walk‬
  • KLCC Park
    ‪8 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪47 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for 1-Bedroom Premier Twin

Premium bedding, down duvets, minibar, in-room safe

1-Bedroom Premier Twin

  • 78 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for 2-Bedroom Premier

2-Bedroom Premier | Premium bedding, down duvets, minibar, in-room safe

2-Bedroom Premier

  • 133 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for 3-Bedroom Premier

3-Bedroom Premier | Living area | 29-inch LCD TV with satellite channels, TV, fireplace

3-Bedroom Premier

  • 168 sq m
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 2 Single Beds

View all photos for 1-Bedroom Premier

Premium bedding, down duvets, minibar, in-room safe

1-Bedroom Premier

  • 78 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 2-Bedroom Executive

2-Bedroom Executive | Premium bedding, down duvets, minibar, in-room safe

2-Bedroom Executive

  • 120 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Studio Premier

Studio Premier | Premium bedding, down duvets, minibar, in-room safe

Studio Premier

  • 57 sq m
  • Studio
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools

Ascott Star KLCC Kuala Lumpur

  • Pool
  • Washer
  • Dryer
  • Pet-friendly
4.7 out of 5, Exceptional, (169)
The price is €123
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Ascott Star KLCC Kuala Lumpur

About this property

Ascott Kuala Lumpur

Luxury aparthotel with 2 outdoor pools and full-service spa
Along with 2 outdoor pools, this smoke-free aparthotel has a full-service spa and a fitness centre. Free WiFi in public areas, a free area shuttle and a free shopping centre shuttle are also provided. Other amenities include a bar/lounge, a steam room and self parking. Each apartment boasts a fireplace and offers free WiFi and a kitchenette. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches, such as bathrobes and slippers. Housekeeping is available on request.
Ascott Kuala Lumpur offers 221 accommodations with fireplaces and minibars. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets and premium bedding. 29-inch LCD televisions come with satellite channels. Accommodation at this 5-star aparthotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, bathrobes, slippers and bidets.

This Kuala Lumpur aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and coffee/tea makers. In-room massages and change of bedsheets can be requested. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in February 2019.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Ozmosis Wellness Spa has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.
During your stay at Ascott Kuala Lumpur, you're just a quick walk from Suria KLCC Shopping Centre. You'll find features such as free WiFi in public areas and a free area shuttle, plus 2 outdoor pools. Built in 1999, this luxury aparthotel has 221 apartments over 33 floors. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays. Each apartment offers free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a fireplace and a dining area
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with reflexology, body scrubs or facials at Ozmosis Wellness Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a steam room
  • Steps from Kuala Lumpur Convention Centre and 3 minutes on foot from Suria KLCC Shopping Centre
  • Free local-area and shopping centre shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter trays
Ascott Kuala Lumpur offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness centre. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. A children's pool, spa services, and a terrace are also featured at the luxury Ascott Kuala Lumpur. An area shuttle within 5 kilometres and A shopping centre shuttle are free. For a fee, parking is available. A complete renovation of Ascott Kuala Lumpur was completed in February 2019.

This 5-star Kuala Lumpur aparthotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Indonesian, Malay

Property amenities

Pool/Spa

  • 2 outdoor pools
  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Free area shuttle up to 5 kilometres
  • Area shuttle
  • Free shopping centre shuttle
  • Car not required
  • Covered parking on site (MYR 10 per day)
  • Covered extended parking on site (MYR 250 per week)
  • Wheelchair-accessible parking available

Family friendly

  • Childcare (surcharge)
  • Children's pool
  • Free cot

Kitchenette

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Toaster
  • Water dispenser

Dining

  • Daily breakfast to-go available 6:30 AM to 10:30 AM for a fee: MYR 40 for adults and MYR 30 for children
  • A bar/lounge
  • Limited room service
  • Minibar

Bedrooms

  • Down comforter
  • Premium bedding
  • Rollaway/extra bed: MYR 180 per night

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • 29-inch LCD TV with satellite channels
  • Books
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Terrace
  • Vegetable garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Conference space
  • Desk chair
  • Laptop workspace
  • Meeting rooms

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 10 kg per pet
  • Fee: MYR 800 per accommodation per night
  • Litter boxes
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • In-room accessibility
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of bedsheets (on request)
  • Concierge services
  • Grocery/convenience store
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre

Things to do

  • Children's pool
  • Gym
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 221 units
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Bed sheets changed on request
  • Biodegradable drinking straws available
  • Built in 1999
  • Bulk dispensers for toiletries
  • Composting
  • Comprehensive recycling policy
  • Connecting units available
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Local artist showcase
  • No plastic drinking straws
  • Renovated - February 2019
  • Reusable cups
  • Soundproofing
  • Vegetable garden
  • Water dispenser usage encouraged
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
The listed parking fee does not include in/out privileges. Guests must pay upon each exit of the parking area.

Access methods

Staffed front desk

Pets

  • Pets: MYR 800 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 180.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately MYR 40 for adults and from MYR 30 for children
  • Airport shuttle fee: MYR 275 per vehicle (one-way, maximum occupancy 5)
  • Covered self-parking fee: MYR 10 per day
  • Covered extended parking fee: MYR 250 per week
  • Pet fee: MYR 800 per accommodation, per night
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 180.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Ascott Kuala Lumpur offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ascott Aparthotel Kuala Lumpur
Ascott Kuala Lumpur
Kuala Lumpur Ascott
Ascott Hotel Kuala Lumpur
Ascott Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ascott Hotel
Ascott Kuala Lumpur Aparthotel
Ascott Kuala Lumpur Aparthotel
Ascott Kuala Lumpur Kuala Lumpur
Ascott Kuala Lumpur Aparthotel Kuala Lumpur

Ascott Kuala Lumpur Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 426 out of 779 reviews
Rating 8 - Good. 270 out of 779 reviews
Rating 6 - Okay. 49 out of 779 reviews
Rating 4 - Poor. 12 out of 779 reviews
Rating 2 - Terrible. 22 out of 779 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was fine
Stayed 3 nights in Dec 2024

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, room comfort
Good value and spacious… no onsite bar
Hotel was okay. But tired and slow lifts but not a major problem. Sound proofing was good in that I could not hear any other guests, but not great when it came to traffic noise. Great facilities and fridge with a convenience store next door
Stayed 1 night in Nov 2024

10/10 Excellent

Rupjyoti

Travelled with family
Liked: Cleanliness, room comfort
Our stay was good; rooms were well maintained and the kitchen had most of the necessary amenities. Unfortunately, there was a bad stench that was coming from the common toilet/bathroom.
Stayed 3 nights in Oct 2024

10/10 Excellent

Arjuna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Patricia

Liked: Cleanliness, room comfort
We didn’t notice it on 1st day but when you come back to the room there is a smell that’s apparent in the front room where kitchen/living room is. Then smell becomes unnoticeable. It’s not apparent in the bedroom side. Cleaning staff was fine but noticed there was a disposable toothbrush kit toothpaste recap under the new items on the tray. It would be nice to have face towels instead of just 2 bath towels. Filtered water in kitchen for drinking is great
Stayed 3 nights in Aug 2024

6/10 Okay

Jose Rogelio

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I tried to change my booking several days in advance until it was no longer possible. So I had to stay in another hotel and only spend one night there. Two cockroaches were found in the kitchen, and a cotton swab was left on the carpet—very disappointed this time.
Stayed 2 nights in Aug 2024

4/10 Poor

Nur Izzah, Singapore

Travelled with group
Disliked: Amenities, property conditions & facilities
Property is dated, reception is clueless, reservations made months in adv but put us on diff floors. Almost charged me twice for tourism tax until I showed bank charge earlier. Not worth it…
Stayed 3 nights in Aug 2024

10/10 Excellent

ahmad

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Aug 2024

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Very good location, nice place
Stayed 4 nights in Jul 2024

8/10 Good

paul

Travelled with family
Liked: Room comfort
The hotel as an apartment is good and had a lovely massage . The area where it really lets itself down is the breakfast . we ate there the first morning and everything is below standard including coffee which you have to pay for espresso and they don't taste nice . we did not complain but ate at Gravy Baby so don't book breakfast . PS other guests have said the same to me
Stayed 4 nights in Jul 2024

8/10 Good

Zhen Wei, Singapore

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
N.A
Stayed 5 nights in Jul 2024

10/10 Excellent

khairiani

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I’ve been staying here for the past 5 trips in KL, location is perfect for families
Stayed 2 nights in Jun 2024

8/10 Good

Michael

Liked: Cleanliness, room comfort
Rooms are well kept and very clean. Very good sized room as well. Great location and easy 10 min to Pavillion on the walkway or 2 min to the Petronius towers.
Stayed 4 nights in Jun 2024

10/10 Excellent

Elrando

Travelled with family
Liked: Cleanliness, room comfort
Family trip
Amazing Location, friendly staff very helpful, nice hotel
Stayed 1 night in Jun 2024

8/10 Good

Fook Chin, Petaling Jaya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quiet and location
Stayed 1 night in Apr 2024

10/10 Excellent

Hwee Ling

Liked: Cleanliness, amenities, property conditions & facilities
Spacious. Walking distance to KLCC mall.
Stayed 2 nights in Apr 2024

10/10 Excellent

YIEN

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2024

4/10 Poor

Chi Un

Stayed 2 nights in May 2024

6/10 Okay

Tak Mei, Singapore

Business traveller
Disliked: Property conditions & facilities
Property facilities is dated and old. Need refresh
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose Rogelio

Business traveller
Liked: Amenities, property conditions & facilities
I always use this hotel due its priviliged location, unfortunately this time, the room smelt like tabacco and both phones were not working.
Stayed 1 night in Apr 2024

8/10 Good

Muhammad Mustakeem, London

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival, the check-in process was ok, not much information about the hotel's facilities and services. The bed was incredibly comfortable, and the amenities provided in the room were of high quality. The hotel's location was perfect for exploring the city. The buffet breakfast at the hotel was really bad, with no food display and very limited. Overall, my stay at the Ascott Hotel was good. Rating 5/3
Stayed 1 night in Apr 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Hotel is old. Room is stuffy and aircon doesnt work well. Windows are thin, service is not great.
Stayed 3 nights in Apr 2024

10/10 Excellent

YUSOFF

Stayed 1 night in Mar 2024

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness
The staff was friendly and helpful. The area was close to the KLCC Park and nightly water show. Walking distance to the Petronis Towers. Aquarium was walking. Also the hop on and off bus has 2 stops close to the hotel.
Stayed 7 nights in Mar 2024

10/10 Excellent

Fayaz

Travelled with family
Liked: Cleanliness, room comfort
Thank you Widya!
Great time in Ascott. Perfect for a family with young kids. Excellent location and a 3 mins walk to KLCC. Thank you so much to Widya for making our stay amazing - we had a slight issue and Widya resolved the problem immediately.
Stayed 8 nights in Dec 2023