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Richmond Hotel Kumamoto Shinshigai

3.0 star property

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Photo gallery for Richmond Hotel Kumamoto Shinshigai

Restaurant
Lobby sitting area
Restaurant
Front of property – evening/night
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
Chuoku, Shinshigai 6-16, Kumamoto
  • Sakura Machi Kumamoto
    ‪4 min walk‬
  • Kumamoto-jo Hall
    ‪5 min walk‬
  • Kumamoto Castle
    ‪13 min walk‬

Room options

View all photos for Standard Double Room, Smoking

Desk, free WiFi, bed sheets, wheelchair access

Standard Double Room, Smoking

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Corner Double Room for 1 Person, Smoking

Desk, free WiFi, bed sheets, wheelchair access

Corner Double Room for 1 Person, Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner Double Room for 1 Person, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Corner Double Room for 1 Person, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room, Smoking

Desk, free WiFi, bed sheets, wheelchair access

Single Room, Smoking

  • 17 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Triple Room, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Triple Room, Non Smoking

  • Sleeps 5
  • 2 Large Single Beds

View all photos for Triple Room, Smoking

Desk, free WiFi, bed sheets, wheelchair access

Triple Room, Smoking

  • 24 sq m
  • Sleeps 5
  • 2 Large Single Beds

View all photos for Corner Double Room, Smoking

Desk, free WiFi, bed sheets, wheelchair access

Corner Double Room, Smoking

  • 20.0 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Corner Double Room, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Corner Double Room, Non Smoking

  • 20.0 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Standard Double Room, Non Smoking

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Hollywood Twin Room, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Hollywood Twin Room, Non Smoking

  • 24.0 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Hollywood Twin Room, Smoking

Desk, free WiFi, bed sheets, wheelchair access

Hollywood Twin Room, Smoking

  • 24 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Single Room, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Single Room, Non Smoking

  • 17 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Hollywood Twin Room for 1 Person, Non Smoking

Desk, free WiFi, bed sheets, wheelchair access

Hollywood Twin Room for 1 Person, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Hollywood Twin Room for 1 Person, Smoking

Desk, free WiFi, bed sheets, wheelchair access

Hollywood Twin Room for 1 Person, Smoking

  • 24 sq m
  • Sleeps 2
  • 2 Large Single Beds

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About this property

Richmond Hotel Kumamoto Shinshigai

Hotel with a 24-hour front desk, near Kumamoto Castle
This hotel features a microwave in a common area, laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, a front desk safe, multilingual staff assistance and a vending machine are on-site.
Richmond Hotel Kumamoto Shinshigai offers 158 accommodations with complimentary slippers and a hairdryer. 32-inch LCD televisions come with satellite channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, bidets, toilets with an electronic bidet and complimentary toiletries. This Kumamoto hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the overall property condition at Richmond Hotel Kumamoto Shinshigai. During your stay, you're just a quick walk from Shinshigai Shotengai. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and laundry facilities.
  • Free WiFi
  • Japanese breakfast served daily for a fee
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Steps from Shinshigai Shotengai and 13 minutes on foot from Kumamoto Castle
Richmond Hotel Kumamoto Shinshigai offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. Richmond Hotel Kumamoto Shinshigai also features a front desk safe, a lift, and a microwave in a common area.

Smoking is allowed in designated areas at this 3-star Kumamoto hotel.

For a fee, guests can enjoy a Japanese breakfast daily from 6:30 AM to 9:30 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily Japanese breakfast available 6:30 AM to 9:30 AM for a fee: JPY 2,200 per person

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: from approximately JPY 2200 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children 0-12 years old for breakfast upon check-in.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Richmond Hotel Shinshigai
Richmond Kumamoto Shinshigai
Richmond Shinshigai
Richmond Kumamoto Shinshigai
Richmond Hotel Kumamoto Shinshigai Hotel
Richmond Hotel Kumamoto Shinshigai Kumamoto
Richmond Hotel Kumamoto Shinshigai Hotel Kumamoto

Richmond Hotel Kumamoto Shinshigai Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 182 out of 373 reviews
Rating 8 - Good. 158 out of 373 reviews
Rating 6 - Okay. 28 out of 373 reviews
Rating 4 - Poor. 3 out of 373 reviews
Rating 2 - Terrible. 2 out of 373 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yulia, foster city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near tram which goes directly to Kumamoto station. Lots of nice amenities of your choice to pick up in the lobby before you go up the elevator.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nick, Hoon Thiam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel allows easy access to many places providing me the convenience I seek for my trip.
Stayed 7 nights in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

10/10 Excellent

Sze Ching

Stayed 2 nights in Apr 2024

10/10 Excellent

Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service. Excellent stay.
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is located inside the shopping arcade. It is convinient but if you arrive with car you will have to park about 3~5 minutes walk away. reception is ok. NO English. Rooms convenient - no view. Amenities - ok wifi - ok breakfast - you can choose set from fix menu and other items such as salad etc. are in bar self service. Not good value compare to other places we been.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jan 2020

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After the earthquake
Three day stay in Kumamoto, this hotel is on the edge of the shopping area, undercover access to most shopping. Hotel was easily accessable.
Stayed 3 nights in Jan 2020

10/10 Excellent

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel that in the middle of shopping street
Location is excellent ( I was confused by GPU guidance)! Yes, it’s in the middle of Japanese shopping street, therefore, I parked my car outside of the shopping street/ area. Bigger room than usual, good breakfast selection, friendly staffs, convenience shopping distance, and lots of lunch/ dinning options around it. Definitely recommended!
Stayed 1 night in Dec 2019

10/10 Excellent

Sunnie Sy Nee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
Large clean room which made it a very comfortable stay for 3 pax. Location of hotel is excellent too, being within a huge shopping mall. Walking distance to Kumamoto Castle and other tourist attractions around the castle. Will definitely stay here again!
Stayed 1 night in Dec 2019

10/10 Excellent

ARC, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great about this place. A pity that the parking is located about 5 mins walk away and there is no official lobby doorstep to park the car to load/unload.
Stayed 2 nights in Dec 2019

10/10 Excellent

Phoebe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and locate in the heart of busiest area
Locate next to bus terminal and shopping and eat area. We reserved the 3beds room but the extra bed is a bit short and not so comfortable
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with shopping and restaurant nearby. No car park on site
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

H

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place, super moden, clean and high-tech
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent - central for main sites and stores. Room small but well laid out and typical fod Japan Staff helepful - checked us in ehen we arrived early which is unusual for Jaan
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was way too cramp for more than one person. We couldn’t sleep
Stayed 2 nights in Oct 2019

8/10 Good

Hoi Chien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richmond Hotel Kumamoto Shinshigai
The hotel location is very strategic, easy access food and shopping. Its within walking distance to Kumamoto Castle and Kumamoto Square. Overall the staff are very helpful and we had good stay.
Stayed 2 nights in Sep 2019

10/10 Excellent

Yuk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! Comfortable bed and nice breakfast!
Stayed 2 nights in Jul 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very convenient to the shopping spots. Can shop till late.
Stayed 1 night in Jul 2019

10/10 Excellent

Yuk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019