31.1.2024 Rio Yudha Ecommerce Manager Kuta Paradiso Hotel 

Dear PetriI want to express my sincere apologies for the negative experience you encountered with our reception staff during your recent stay at our hotel. Your feedback is deeply concerning, and I assure you that we take it very seriously.Please know that we hold our staff to the highest standards of professionalism and courtesy, and it is disappointing to hear that we fell short of meeting your expectations in this regard. We will be addressing your concerns with our reception team to ensure that all interactions with our guests are conducted with the utmost respect and friendliness.On a positive note, I'm delighted to hear that you found our cleaners, guards, and breakfast staff to be friendly and attentive. Your kind words are greatly appreciated, and I will be sure to pass on your compliments to the respective teams.We are committed to providing exceptional service to all our guests, and your feedback serves as a valuable reminder of areas where we can improve. If you have any further comments or concerns, please don't hesitate to reach out to me directly.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely yours,

7.6.2023 Rio Yudha 

Dear TruongThank you for taking the time to rate us. We appreciate your score of 4 out of 5, which tells us we're on the right track in providing a good experience for our guests.We're constantly striving to achieve a perfect score by enhancing our services and amenities. If you have any specific feedback or suggestions that could help us improve and make your next stay a 5 out of 5, we would be more than happy to hear from you.We value your patronage and look forward to welcoming you back to our hotel in the future.Best regards,Ecommerce ManagerKuta Paradiso Hotel