8/10 Hyvä
Shu Pan
Matkusti ryhmän kanssa
18.9.2024
Hyvää: Palvelut/mukavuudet ja huoneen mukavuus
This was my second visit. overall i like the specious of the room. my suggestion according to this time would be the hotel can take more attention to the area of the cleaningness upon the mattress and the cover sheet for the tatami bed. blood stain and dirty were found on the cover sheet , because i found this out at mid night , i could go nowhere to ask for help , i could only use a a large towel to cover up the affected area to sleep. I washed the sheets myself the day after without rose up to the front deck. the cushion sits also flea infected, i kept scratching my entire body while sitting on it.
And the front desk staffs, request and assistance seems not take very seriously by the staff. my request to ask for the pillow case, was not delivered in the first time by a lady and even she promised to send afterwards , until the other day with a boy on duty at the night , he sent to me by my second request.
I wish these comment would draw the attendion to the hotel management to look into these matter and solved.
love kyoto and minn very much
Shu Pan
Yöpyi 7 yötä syyskuussa 2024