We have stayed in PGA West half a dozen times, each in a different house overlooking the golf course. We’ve even stayed with this property management company before, but unfortunately we have some complaints this time. The house, location, and pool were great. Unfortunately, we found the house to not be very clean upon arrival. The floor needed to be swept and the carpets barely seemed vacuumed - there were feathers and other crumbs throughout the rooms. The only vacuum we could find emitted so much dust while using it that it must be ancient. Also, the shutters, blinds, and ceiling fans were all dusty and need a thorough, deep clean. Oddly, the second bedroom smelled strongly of stale cigarette smoke. The only possible source we could find for the smell was the en suite’s exhaust fan (which I know seems crazy but after running it the smell got worse). I emailed on day 2 of our stay to complain about the smell and of cockroaches but I never heard back, even after checkout. The house and furniture and outdoors areas are all great, so with some extra cleaning and a pest spray I am sure this house could be a 5/5. On the plus side, we appreciated the cozy couch, the availability of supplies (minus a vacuum), and the golf cart!